I had a lot of problems with Virgin Media since I joined them. They stopped my internet for 24 hours all of sudden and I chased them to put it back, I receive an automatic email saying "thank you for the changes you made" = and I got a huge bill of 97£. My monthly bill is now 49£ instead of 25£ for landline and broadbrand. I couldn't believe it. They sent me a new contract without my consent and now I can't do anything. I then try to chase them up to send me an email at least proving I am still going to pay the initial price but still nothing !!!! I am very scared that I am going to pay so much. I am living by myself and I cannot change internet provider during the lockdown...I am quite stuck !!!!!!