BLAME THE CORONA VIRUS! I have ordered installation business broadband in our two business sites. The sweet salesmen Randeep from the business team will sell you everything, fast with. The first installation didn’t go as a plan: I have to wait the whole day in the empty site, no buddy come as arranged despite asking for an hour half a day slots - sorry, only daily slots. No phone call no email. Waste of my day! I managed to contact virgin media, to reschedule the appointment. Finally success. After installation, the engineer from virgin media took the “old” hub with him and disappear. Domestic team invoiced me £90 fo the old router (it has been taking by your installer). It took me many hours on the phone to New Delhi holding and explaining again, again and again. The worst: I have ordered the business broadband in January this year, The installed at the beginning of February. The complaint took around two months, 5 emails sent to a virgin - no reply. When I finally spoke to VIRGIN MEDIA they blamed COVID19 for messing the installation! The first week of February? Seriously? No sorry, they don’t care! I have planned to set up another five sites with a business broadband connection from virgin media - I am staying with the current provider. Please avoid. AVOID!