When switching to virgin media I explained what I wanted, things seem to be going well, any questions for us? I was asked, will I need to contact BT to cancel my broadband,? No we will do that as your porting your phone number we will do that. 3 months later I'm paying BT broadband and phone and virgin, so I rang BT to be told my new provider hadn't contacted them and I should bring it to virgin's attention. So I did, nothing to do with Virgin I was told we can't close your BT account it's not our fault. After many minutes being fobbed of by Virgins really ill informed staff I have up. I'm out of pocket about £200. So once my 12month contract is finished I'm definitely leaving, making sure I tell virgin to cancel my subscription.