Absolute garbage.Customer service the worst I have come across.Overseas call centre agents have no command of English.They try to con you into new overpriced contracts,lie about their communications with you,lie about bill payments,lie about getting back in touch with you. Have changed provider now and my experience with this new provider is completely the opposite to the one I had with Virgin.Still waiting for a refund check from the Branson wasters(not holding my breath).Formal complaint ongoing with these parasites.If I could have given no stars I would have.