Don't bother with them unless you have more patience than Gandhi himself. Despite the high speeds they offer, you never actually get high speed internet, or even a consistant connection for that matter. Their online 'MyVirgin' account system is an absolute p*ss take too, half the time it says that this part of the site is down for maintenance and then it doesn't become available again for another 2-3 weeks. And when it comes to cancelling, F*CK ME it's unneccesarily difficult, there's no feasible way of doing it online, even when you can get on to your 'MyVirgin' account. I had to call them up, go through a long-arse option selection, and then wait forever on hold. Once I finally got through to someone, I was forced to listen to them tell me about alternate packages that I'd be better off upgrading too instead, despite me telling them that I've already been made aware of these offers and have already started with a new ISP.