Signed up with Virgin Media to transfer from BT. On installation day I cancelled work and waited in. They didn't come. Finally found a voicemail message on my mobile they had left me the night before to say that my property was not serviceable. Didn't bother to text or email me, or ensure I got the message and after an hour on the phone they confirmed that they couldn't service my property and that was that. Why accept an order if you cannot provide the service? Cancelled the order without even speaking to me. Was left without internet for three weeks as had to find an alternative. Disgusting. Will never use them again. Treated me with complete contempt. To add insult to injury they have left a disgusting mess on the pavement and path by my home, which neighbours have complained about.