Shocking Customer Service from Virgin I was conned into renewing my contract by being offered a cut price deal Only to find out that my cut price deal wasn’t what I was offered I had been offered a like for like package Instead they cut my broadband speed in half and took away most of my TV channels Now I’m left with broadband that is unusable and barely any TV channels I have spent hours on the phone but I just get more false promises that my issues with be sorted Why offer a deal the have no intention of honouring Oh that’s right the retentions guys work on commission that’s why