Customer service is awful, their new excuse for not wanting to communicate with customers is the covid 19 crisis What are they implying that several of their staff members have the virus and can't work from home, I'm assuming their foreign call centres are all closed? All I wanted to know was when my contract finishes but after several fruitless attempts with online chat (no replies at all) I phoned them 'press 1, press 2, press 1 again then 3 then 4 give us your password. No not that one!' It seems they really don't want to speak to their customers at all. I put in a complaint with them last year about miss selling me a package and just didn't get back to me Wouldn't recommend them to anyone!