Awful, disgusting service. I was meant to be connected on the 25th June, they made a mistake as there is no physical connection to connect my broadband box to. They sent two engineers, one was not applicable to that job. Second one came 3 hours late and we saw he took a picture on the door and left. He wanted to say we were not home. When we opened the door he was shocked and he said he can't do the digging today and someone will contact me. No one has been in touch. I've tried calling, waiting numerous hours on the phone and spoke to countless people who kept passing me to different departments. They turn billed me for two months, despite having no connection. I tried to cancel and the existing customs cancellation says they can't do it because I don't have a connection, and the pre activation cancellation team says I am connected so they can't do it.!!!!!! I'm stock. They won't fix or cancel it. I CAN'T KEEP CALLING AND WASTING MY TIME. I HAVE NO INTERNET SOMEONE PLEASE HELP! 😡😡😡
1 year ago
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Virgin Media has a 1.16 average rating from 1,487 reviews

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