I've moved abroad so needed to cancel my broadband with Virgin Media. I started cancelling things a month before I left, I moved 2 weeks ago and still haven't been able to cancel. I've had 7 phone calls with the customer services team, and got through the security Qs fine - they transfer me and transfer me every time, then the call disconnects. The contact us messenger online is shocking - I've spoken to one person on there out of daily attempts for a month. I'm still paying £44.50 a month for a house that I do not live in. Do not recommend.
2 years ago
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Alice, Customer Support

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