What went wrong? Absolutley everything in every way possible! Service has continually being dropping out daily several times, every time a fault is reported you get fobbed off to different departments or cut off by a member of Virgin Media staff. When you do eventually get through on the phones you are spoken to like an idiot and I was called a liar and told no issues have been reported. The only time you are listened to or treated with respect is when they want to sell you more. This service overall is a pile of s***, overpriced, terrible customer service and an absolute joke to deal with. PLEASE save your time & money and choose another provider. I would give this a minus rating if possible.