No stars , Waste of Time, Zero customer service and no complaint team exist, last 3-4 months keep registering complaints and no reply, Virgin Media your managers are cowards, they never call back to face issues neither your complaint team. My complaint numbers are as below 1) COM104060965 - Registered 24/06/2020 2) COM104116908 - Registered 29/06/2020 3) COM104132727 - Registered 08/07/2020 4) COM104222314 - Registered 01/09/2020 Not a single call back, Only word i have for your service is rubbish. And your Wifi is slower than 2G. Refund my all money. Account number : 608286704