Useless customer service. I called and agreed on a new deal for my broadband but then when called again to confirm it was made incredibly difficult for me to confirm because they seemed to think that the deal I had been offered was too cheap and I had been offered it wrongly. However rather than simply telling me I couldn't have the deal anymore, I was led to believe that the extra discount had to be a special type that wouldn't appear in the automated email correspondence. This caused me to be locked in to a deal far more expensive than I had originally agreed to. Now it is up for debate as to whether I should have believed their rubbish about a special managers discount, however the very fact that they attempted to mislead a customer in order to lock them in to a more expensive deal is utterly outrageous. As soon as my bad value deal with Virgin has ended I shall be leaving and taking my business elsewhere.