My choice of provider was taking a long time to connect me but it was a lot cheaper and suitable enough for me, however to have the internet and phone usable without having to wait more weeks I arranged to have Virgin on a trial basis with the option to cancel within 14 days with no charges, and got them to email me that I would have no charges if I did decided to cancel within 2 weeks, and as my original choice did connect me for no charge I accepted their connection and their cheaper broadband is quicker than the more expensive Virgin Media. Anyway after cancelling within the 2 week trial I have received an email stating when my next payment is due and if not paid by due date may be charged extra [I cancelled my direct debit through my banks online service though you can visit your bank to do so meaning they cannot take the money].The point being that a more frightened customer may have just paid up even though [they] I have had 2 emails stating I would not have to pay anything. Have just contacted them again stating I owe them nothing and will not pay anything whatever, and after a lot of tooing and froing have been asured I will again receive confirmation that I owe them nothing and that my contract is cancelled. Also as others have found contacting them is difficult, no customer service email and unless you are with them expensive phone calls, so I used webchat, but was waiting for an adviser for half an hour, of course it is taking longer because of Covid-19 or this is what they would have you believe.