Absolute joke for such a big company would never touch them with a barge pole again, moved into my place done a self install no signal phoned to tell them said i hadn't installed it correctly, finally after many calls and time wasted they sent out an engineer who said it hadn't been installed properly by virgin in the pit outside and said someone would return. waited in all day no one showed up so rang customer relations to cancel who finally agreed to cancel at at no cost because of no signal and it not being my fault, a month later get a bill fot £115 rang virgin and they said they clear it but then got another bill for £69, I tryed to ring a few times and just went round in circles, they then hit with missed payments on my credit score which has effected my credit rating so I ended uo paying £69 for nothing and it has still effected my score. Had a lot of problems with them in passed promising a new price then charging more, rude customer service. The only reason they get so much custom is because they have the fastest broadband hope another company gets faster than them so they won't get away with keep doing this to people, my advice people stay well clear.