don’t be fooled by advertised high speeds. We have their largest 500Mbps package. Every few months it goes down and we get 0-3Mbs, so no function, with “area network” faults, which take 2 weeks+ to fix. Need to wait 30-40 minutes on the phone to get through to customer service, who typically have no clue about anything, as they are not the technical team. This is not a serious company but a complete joke, causing distress in the middle of a pandemic. Stay away. They are simply incompetent.
4 years ago
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