I am absolutely disgusted with b&ms. I ordered the glorious grace bunch for my mums birthday. They arrived all in bud and had been cut too early so would never have opened anyway. Completely lifeless. Not at all like what was shown on the colourful picture.Absolutely awful my mum and I were so upset. Waited for them to open again on the Monday and the advisor wasn’t apologetic and said I could order a different bunch. I ordered the warm embrace which looked nice and really thought there wouldn’t be a problem. How wrong was I ? They sent the same bunch of glorious grace and they were even worse than the first! What an absolute joke of a company. When complaining they said they’d re-send another bunch ?!? Er no I wouldn’t trust a THIRD bunch. Please send refund. Would NEVER EVER order again and would urge you to do the same. You will only be disappointed and shocked like me. Disgraceful experience and customer service awful