Absolutely horrendous. I ordered flowers on the 6th of December for delivery on the 8th of December. It is now the 10th of December and nothing has been delivered!!! I have tried the chat function twice that indicates that you wait approximately 4 mins, I waited 45 mins - Nothing I tried it again, waited 15 mins - Nothing I have emailed to chase the order - Nothing I am fuming as I can't get a hold of someone to find out where the delivery is or if the person would ever get it. I don't think they really care because it is cheaper than others but now realize not by much. I could kick myself for choosing them now. IF I could give 0 stars I would. No response whatsoever to apologize for a delay or anything. I am looking for how I can raise a formal complaint. I understand things can get delayed but communicate that! In this case no thought of customer care.