B&M you promote this service under your Brand, why then are you not interested in resolving issues/problems when substandard, unacceptable products are delivered? Absolutely disgusted to say the least at both product & handling or more to the point “couldn’t care less” attitude when things out of the buyers control are far from what they should be! You promote under your brand, as a consumer we buy according to B&M marketing & yet once you have accepted both monies & order, the goods far from anything shown n the flowers marketing do not even compare to a decent bunch purchased from a good market stall!! Flowers shown & described in the description, non-existent! Two phone calls resulted in being promised prompt callback to resolve the situation akin to the described flowers also non-existent! All of a sudden, according to your “excellent!!!” Customer Service team, nothing to do with B&M it’s all to do with Prestige and direct you to deal with them!!! WHAT? B&M promote, B&M accept the contract, B&M accept payment hate to say B&M - contractual law says “the contract conducted was between B&M & Purchaser” It is nothing to do with end user if you choose to use a third-party. That then becomes a separate contract between B&M & sub-contractor!” Again, nothing to do with the initial contract & certainly not of any interest to the purchaser! I love B&M however this incident has certainly opened my eyes! Absolutely duped, disgruntled having placed my order “in good faith!”, payed more to have a larger, beautiful (or so the picture showed) bouquet sent to a friend going through a traumatic time & what was delivered......a market quality (my apologies to market stalls as I am not wanting Or trying to sound derogatory) merely using to depict how much it would have been far better for me to have visited your stalls for a far better bouquet Than feeling duped for the over price paid, over rated, far from acceptable “bouquet” delivered to my friend! She was extremely pleased at having received the surprise flowers (as she obviously wasn’t expecting them), saying she hoped she’d done them justice. It was extremely hard, especially via video chat, not to show my upset, horror & disgust at what had actually been delivered! ....should have gone to M&S! The price was exactly the same but a complete wealth of difference when it comes to quality, honesty & Customer service!
3 months ago
B&M Flowers has a 4.76 average rating from 1,981 reviews

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Alice, Customer Support

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