I saw an elderly lady carrying a basket with two spools of wool. As she approached a till, she was asked by a young female employee if she had stood in the centre aisle queue. There are no store signs displayed indicating that shoppers have to do this and then fan out to each of the tills. The elderly shopper was directed to the back of the middle aisle queue. Absolutely appalling behaviour by the store staff and management.
3 years ago
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