B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 345 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Karen in the Ossett store today was outstanding, everything had been moved around, she went out of her way to help us find anything we wanted, nothing was too much trouble for her. Amazing customer service. Thank you Karen.”

Helpful Report

Posted 1 week ago

“Amazing customer service at Luton Wingate Road store. Very helpful and patient Garden Centre staff (his name begins with S), and the Store Manager! 10/10.”

Helpful Report

Posted 1 week ago

“We bought wall paper from the B & M store at the fort in Edinburgh, and bought extra as advised by our decorator. Unfortunately due to circumstances outwith our control our decorator was unable to start the job as quickly as he had planned to. Once he had finished we were left with 3 extra rolls of wallpaper. On returning to the store to return this over purchase, we were told we could not return these items as we were 3 days over their return time scale. We would have been happy to do an exchange and get something else from the store but also told this was not possible. I am sure B&M could have used their discretion and allow us to swap these items. But No, so we are now out of pocket. Very poor customer service from this company.”

Helpful Report

Posted 4 weeks ago

“The paint I was buying had been put in the wrong place So the price was wrong When I got to the til I was surprised to be charged more than double When I went back to check it a member of staff ran in front of me and started to move it all While telling me it's normal for them to move product to the wrong place when one product has sold out She spoke to me in a condescending way and said I should have read the label [the tiny writing on the price label] Then later when we got home my sons told me she had told them off more than once They were understandably getting a bit fed up waiting around This lady is well known for being awful with customers I reported this to B&M who said they will feed this back That's it! Photos were sent to B&M of the paint and receipt they have done absolutely nothing about it”

Helpful Report

Posted 1 month ago

“Visited the B&M in Sheldon Birmingham and never been treated so unprofessional by management in a store like this before the staff on the shop floor were messing about I work in retail and was so shocked to see this behaviour”

Helpful Report

Posted 1 month ago

“I have to say ,I have no problem with the Runcorn store ,the staff are friendly,helpful and it's a pleasant experience visiting ,on the other hand the Widnes staff are so miserable,and unhelpful,it almost feels like they are doing you a favour ,this is from the entrance to the tills! I will not be visiting again”

Helpful Report

Posted 1 month ago

“I was trying to get help with garden chips. The assistant was very unhelpful and had a bad attitude. After I asked to see someone from garden centre she called Henry to help and he was even more rude. It was so stressful being treated without respect I decided to leave the store. You need more staff training to deal with the public.”

Helpful Report

Posted 1 month ago

“Rude checkout assistant in the Corby store had a go at my wife for “staring at another customer’s pin entry when she was looking out the door. Mouthy when challenged. This store is also a dump and the pricing often doesn’t match the till”

Helpful Report

Posted 1 month ago

“So many items on shelves with wrong tickets underneath and items always priced higher. Bought this problem to managers and staff so many times, don't have time or inclination to keep pursuing this issue. lf you've got children with you or can't get down to check small writing on labels b&m must be making a fortune in this time of cost of living. I'm in Stoke area, be warned watch the tickets, day staff are blaming night staff. We won't be using b& m again.”

Helpful Report

Posted 2 months ago

“I took a faulty item back for exchange/refund. As I had no receipt they refused to exchange it and gave me a number on a scrap of paper to ring customer service to get proof of purchase. Apparently on receipt of this I coukd come back in to store and would get an exchange / refund immediately. Very odd but apparently store policy. I later rang and did indeed get my receipt emailed to me. So I popped into my local store with the item and receipt on my phone and asked politely to return the item. The reply ... do you have a receipt? My reply.. not a paper one but one from your customer service emailed to me. Well....!!! Reply from assistant.. Oh no that's not a receipt, that's just on your phone. I won't accept that. I have worked in retail for 3 years and that's not acceptable. My reply.. now getting very frustrated over a £3 refund ... I have worked in retail for 40 years and I must tell you it is acceptable. I asked to speak to a manager but apparently they were off today as was the assistant manager. Fortunately another staff member intervened before any humans were harmed and refunded me immediately with an apology. Fair enough the assistant may not have been familiar with these customer service receipts or indeed had never been trained in customer care but her attitude was very rude and she was adamant that she was refusing to deal with me.”

Helpful Report

Posted 3 months ago

“Expecting staff to work till 10pm at night and start 6am the following day shocking and illegal and no I'm not and employee”

Helpful Report

Posted 3 months ago

“I parked in one of B&Ms car parks in Tolworth Surrey, One of my tyres was on the white line on a parking bay and got fined £60. I will not be going there anymore and I will do my upmost to tell everyone not to go there as you go to save money, not be ripped off.”

Helpful Report

Posted 4 months ago

“Tried to return a broken storage box which had been broken in store never had my reciept and your staff refused very rude hope it’s worth loosing a customer over £6”

Helpful Report

Posted 4 months ago

“they sell items that are not suitable for use, have a manufacturing defect and do not inform customers about it. I had to go three times to return an item that was not suitable for use, wasting money on travel”

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Posted 4 months ago

“Awful customer service, spent £169.00 in their Utting Avenue store and tried to change a few homeware items, i was outside the 30 day returm policy, but they were still in stock, I had proof of purchase, but they said no, an awful shop. Stay away this Xmas no customer care at all...”

Helpful Report

Posted 5 months ago

“Really poor returns policy, no exchange on items older than 30 days even if you have proof of purchase, tried exchanging pillows and throws but due to moving house couldnt attend the store in time, I spent £169.00 in store and they wont exchange, I also emailed head office who declined an exchange, awful customer service!!”

Helpful Report

Posted 5 months ago

“Parking - got a £100 parking fine from Smart Parking after car broke - tried to call store couldn’t get through to speak to anyone - using a company like this to deal with your car parks is only reflecting badly on b&m - never shopping here again & neither are a growing group of friends up to 23 friends btw NEVER SHOPPING AT B&M AGAIN FOR LIFE - B&M will loose more than I did over this… It was our final straw after multiple disappointing purchases that didn’t work or were never really fit for purpose, this parking fine and as my last straw”

Helpful Report

Posted 6 months ago

“Asbaslouty DISGUSTING service at the Burnham on sea branch from the STORE MANAGER "CHRISTINA" I was returning items i bought from another store with a receipt both items were in sealed boxes but the the store MANAGER "CHRISTINA" actually caused me of STEALING the items saying I could of bought them from home???? I suppose she also thought i stole the receipt to!!! She said it was policy to return items to the store i bought them from so they could go through CCTV to see me buying the items!!!!!! Than she said she was refunding me as a gesture!!!! I seriously hope B&M head office reads this and sacks her and gives the job to someone else who deserves it. 🤬🤬🤬🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 6 months ago

“A big thank you to Jess who works at the Bridgend store! I asked if they had a large bag of sunflowers hearts she immediately checked and brought it to the check out for me then said she would carry it to my car without me even asking! My car was at the other end of car park but didn’t deter her! A very pleasant considerate assistant.”

Helpful Report

Posted 6 months ago

“Bought a Blaupunkt cordless for £69.00 pounds but can’t get a replacement filter for this model. Have taken this up with customer service and told as these were sold at heavily discounted rates they can’t source parts. So beware.”

Helpful Report

Posted 6 months ago

B&M Stores is rated 2.7 based on 345 reviews