B&M Stores Reviews

Name: B&M Stores
Rating: 2.71

2.7 Rating 329 Reviews

41 %

of reviewers recommend B&M Stores

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2.7

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Awful customer service, spent £169.00 in their Utting Avenue store and tried to change a few homeware items, i was outside the 30 day returm policy, but they were still in stock, I had proof of purchase, but they said no, an awful shop. Stay away this Xmas no customer care at all...”

Helpful Report

Posted 3 days ago

“Really poor returns policy, no exchange on items older than 30 days even if you have proof of purchase, tried exchanging pillows and throws but due to moving house couldnt attend the store in time, I spent £169.00 in store and they wont exchange, I also emailed head office who declined an exchange, awful customer service!!”

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Posted 6 days ago

“Parking - got a £100 parking fine from Smart Parking after car broke - tried to call store couldn’t get through to speak to anyone - using a company like this to deal with your car parks is only reflecting badly on b&m - never shopping here again & neither are a growing group of friends up to 23 friends btw NEVER SHOPPING AT B&M AGAIN FOR LIFE - B&M will loose more than I did over this… It was our final straw after multiple disappointing purchases that didn’t work or were never really fit for purpose, this parking fine and as my last straw”

Helpful Report

Posted 2 weeks ago

“Asbaslouty DISGUSTING service at the Burnham on sea branch from the STORE MANAGER "CHRISTINA" I was returning items i bought from another store with a receipt both items were in sealed boxes but the the store MANAGER "CHRISTINA" actually caused me of STEALING the items saying I could of bought them from home???? I suppose she also thought i stole the receipt to!!! She said it was policy to return items to the store i bought them from so they could go through CCTV to see me buying the items!!!!!! Than she said she was refunding me as a gesture!!!! I seriously hope B&M head office reads this and sacks her and gives the job to someone else who deserves it. 🤬🤬🤬🤬🤬🤬🤬🤬🤬”

Helpful Report

Posted 2 weeks ago

“A big thank you to Jess who works at the Bridgend store! I asked if they had a large bag of sunflowers hearts she immediately checked and brought it to the check out for me then said she would carry it to my car without me even asking! My car was at the other end of car park but didn’t deter her! A very pleasant considerate assistant.”

Helpful Report

Posted 2 weeks ago

“Bought a Blaupunkt cordless for £69.00 pounds but can’t get a replacement filter for this model. Have taken this up with customer service and told as these were sold at heavily discounted rates they can’t source parts. So beware.”

Helpful Report

Posted 1 month ago

“Took back a couple of items back to the store at Kingsgate East Kilbride and we were told that the 30days had elapsed but the attitude of the cashier and supervisor was quite rude. We spend a lot of money in this store and after this incident we will not be able to shop in this store ever again.”

Helpful Report

Posted 1 month ago

“One of your cashiers is so rude in the Poole Branch. No hello or thank you. She was very rude to a customer wishing a refund, she was curt abrasive and moaning about another member of staff who was taking too long in the toilet! Probably a customer facing role is not ideal for her. She obviously dislikes her job!”

Helpful Report

Posted 1 month ago

“I went to B&M for 4 weeks of work experience. Naturally this comes with the expectation that you will learn about the job, have the opportunity to engage in different roles and generally learn with experience how to complete different tasks. The reality at B&M is that you are taught nothing and are instead expected to do absolutely nothing but stock shelves for four weeks. Trolley after trolley of goods to stock without any feedback or any opportunity to explore the other roles that they have in store. The fact that I heard one of the managers refer to our roles as 'free labour' only supports the fact that they don't have the right attitude towards work experience. I volunteer at a charity shop and have no issues in working without financial benefit however B&M have left me feeling taken advantage of.”

Helpful Report

Posted 2 months ago

“Bought sachets of cat food last weekend , didn’t have the tuna 1 s my cat likes , as only had chicken 1 s , I bought them . He has refused to eat them. Asked when I was in the shop today if I could change them ( had tuna today) told do not refund on food . Ok I can understand fresh/fridge produces, bread , eggs etc but this is sealed products and I only wanted to change the flavour . I did also have my receipt . Every other food stores Asda , Tesco, Sainsburys, Morrisons would change why not B&M ????”

Helpful Report

Posted 2 months ago

“I was visiting 10/1/24 8:35pm The cashier was ghetto she used profanity and was very loud yelling throughout this establishment very unprofessional the entire staff was terrible. They stated they was running out of grease and the orders took very long”

Helpful Report

Posted 2 months ago

“We went to B&M at Coleraine today to get some wild birds seed when arriving at the particular area we could see there was none on the shelf but a young lad in his 20ies was about to unload a cage if different pet food so I asked if he could get us a large bag of nuts and one of seed well he was not impressed and literally started throwing cat food and anything else that got in his way all around the place another lady saw this I said to him there's no call for this your attitude is totally unacceptable he dumped the two bags of bird food in our trolley and told me if I wanted them basically to take them and get out of his road.I have never met such rudeness in all my life. I said to the girl at the till and I think she knew who I was talking about. That young man has a problem that needs dealt with.”

Helpful Report

Posted 2 months ago

“Matthew and Ken gave wonderful service. They were on time, did a wonderful job and left the site cleaner than when they found it. I highly recomment them.”

Helpful Report

Posted 3 months ago

“I bought a pack of luggage locks from the store in Bridingon, had to return them because when I needed to use them they did not work. Went back to my local store, spoke to an assistant who checked them out and admitted there was a manufacturing fault, but because I did not have my receipt with me I could not have a refund (I bought them some weeks previously, but the item was still for sale on the shelf) I had to contact HQ for a copy of my receipt take it to the store with the locks for a refund of £2.50. Seriously poor customer service not what we are used to in Bridlingon!! Second and last time I will visit this store.”

Helpful Report

Posted 3 months ago

“Just bought a lovely winter wreath,it's as nice as some supermarkets have and such a good price.love it ,buy it.”

Helpful Report

Posted 3 months ago

“Very happy with the new wreaths they are selling this season, nice upgrade this year,even though they are around the same prices.”

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Posted 3 months ago

“I brought childrens toys . Gave them back afyer 2 weeks with the receipt got my full refund back. If stuff is in good condition when you buy it ,then damaged when you return it ,it is with every store they will not return it .”

Helpful Report

Posted 3 months ago

“Will be taken them to court got a very strong case telling lies and worker who verbally abuse me on thursday and in2920 still.working there security pakiansuan guy lol.says hes a good guy how can.u.be good person with calling me all the names and still working there well great solicter I called cops and no statement so they took the racist people statement but me being black never took.mine AM BLACK AND PROUND OF MY CULTURE BLM”

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Posted 3 months ago

“We bought Weed Killer with what must’ve been a faulty lid. Spilled all over my car and the rest of my shopping. Store refused any refund and just told us to ring customer services. I’m absolutely disgusted with the store. What about statutory rights?”

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Posted 4 months ago

“Bad experience isn't how I would say it, BLOODY APPAULED IS MORE LIKE IT. I CAN GO INTO ANY OTHER RETAILER AND BUY FOOD FOR HALF PRICE. FCKN SHOCKING THE PRICES IN SHOPS (ALL IF THEM). TESCO, SCOTMID, SAINSBURYS AND MORE ARE CHEAPER. NOTHING BUT GREED ASSHOLES”

Helpful Report

Posted 4 months ago

B&M Stores is rated 2.7 based on 329 reviews