Hazel Gallagher
Whilst visiting this store in airdrie I was looking at stuff when out of nowhere I was nearly knocked of my feet by one of cages full of things. I had to shout at the staff member who was pushing it to stop otherwise I would have been fully ran over by it.. after she stopped and realised what she'd done, did she apologise? NO. She said to me I was trying to get past. The customer that was standing behind her was in utter shock both at what had happened and the staff members reaction. I was actually in shock at the staff members reaction to what she'd done and how she acted as well. I quickly left the store in shock about what had occurred. I have a very bad degenerative spine disease. When I got into the car the pain started. I contacted the store to speak with the manager but he wasn't there. I spoke with the supervisor who checked the camera and could see for the most part what happened. She said she would get the manager to call me the next day. The next day I was in more pain. The manager phoned and I explained what had happened. He was very dismissive and said he would said me out a voucher. I received a voucher of £10!! I don't really care that I was only £10 but it's the principle of what happened and what they thought that experience for a customer was worth. I am still in pain and have been to the doctors after this incident. I am just thankful I didn't have my 5 year old daughter with me or it could have been much worse.
2 years ago
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B&M Stores has a 2.8 average rating from 299 reviews

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