Two weeks ago we had great pleasure in taking BMW Arden Maidstone to the small claims court. My daughters 18mth old BMW had a faulty wishbone arm. It should have been repaired under warranty but they repaired it by claiming nearly £5,000 from her insurance company and charging her the excess of £395. We had a small win as BMW had to pay it back. I know it wasn't much but at the end of the day, it was the principle. They not only ripped Ageas off they ripped her off too. BMW Customer Service was diabolical and the Ombudsman was useless. It's the 2nd time I've had dealings with them, to be honest, I don't know what they're for, they're a waste of time and space. !