BMW Reviews

Name: BMW
Rating: 2.28

2.3 Rating 86 Reviews

30 %

of reviewers recommend BMW

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2.3

Based on 86 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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0800325600

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info@bmw.co.uk

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BMW 1 star review on 30th September 2024

Elijah

"Bmw is a joke!! If you thinking to buy 3 series, think twice! \r\nBMW 3-Series 17 plate\r\nHaving owned this vehicle for 11 months keeping it well maintained and running smooth, i did regard this car as my pride and joy. \r\n\r\nThat is until Thursday night when I was involved in a serious accident, accidents happen and that\u2019s why we have insurance. However one main aspect of me buying this vehicle was modern cars are safer, more reliable and having spent \u00a318,000+ on this car this is what I expected.\r\n\r\nThis was not the case on Thursday night, whilst driving in the middle lane of the motor way at 67mph my electronic steering wheel failed, causing the wheels to lock and ended with me spinning out and hitting the middle separator barriers at high speed. \r\nThe car took a big hit at the front and I spent the night in hospital with a very badly cut leg injuries to my neck and back.\r\n\r\nWith all this damage caused I want to know why the airbags failed to deploy for myself and my passenger, We could have been killed that day.\r\nIf I had, a full investigation would be undertaken to determine the cause and why I suddenly ended up crashing into the middle barriers with no real reason. Today instead I am being asked to pay to find out why. I nearly lost my life in one of your vehicles and because it falls out of \u2018warranty\u2019 time limits you are still trying to make money for a diagnostic check,I feel this is unjustified that I could have lost my life in one of your vehicles and now I am still having to mentally take on more stress to determine why all this happened. \r\n\r\nI rang bmw customer service and explained the accident, they have admitted that bmw 3 series have common fault with the steering wheel as it is electriconic but they were not sure why my airbags failed to deploy so they advised me to go to Local bmw customer service department. I went to Leicester bmw sytner and they tried to avoid checking my car as well charging me extra money as my car don\u2019t have warranty. Regardless of the warranty, all I wanted was my car to be checked to see why my steering wheel locked and why my airbags failed to deploy. One of the staff was rude and said am blaming bmw, when all I wanted was for them to check why my steering wheel locked and why my airbags failed to deploy, two people would\u2019ve lost their life that night because of this. \r\nThey need to improve their customer service, it\u2019s disgusting."

Hasee

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My BMW X4 M Competition driver’s wing mirror needed replacing after someone drove into it. The part was ordered on 2nd August. I have now engaged with more than 8 people in their customer complaints department, all of whom have been totally useless. My car has been off the road for 4 months and they just keep changing the expected supply date from Germany. I am horrified by the complete lack of respect they have shown and their resistance to explaining what the issue is. I would never buy another BMW after this experience. They have absolutely no interest in the customer experience. I purchased a top of the range car in the naive hope I could expect excellent after sales care. Still no date for when they can deliver the part. Will I ever be able to drive my car again.? They certainly don’t care one way or the other.”

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Posted 2 weeks ago

“Horrible service, very poor client care.”

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Posted 1 month ago

“BMW are cheats. I will never ever buy a BMW again or recommend anyone to buy a BMW. I purchased a one year old BMW IX3 from BMW Park Lane in November 2022 and after one month noticed a loud screeching noise for the rear when braking. After around 10 months of communication and taking the car twice to the garage BMS reply was this "This sound occurring from your BMW iX3 has been reviewed by our BMW Technical Team and they’ve determined this to be a characteristic of your vehicle model." "Another answer from BMW After reaching out to our Customer Service Managers who are the highest point of escalation within BMW UK, they've advised we’re confident that the noise is standard and not able to be repaired as its concept based with no way of modifying the parts or braking system" My questions to BMW were as follows Please let me know whether it is "characteristic" to BMW LD21 ZVR or all the equivalent models? Please show me a few equivalent models which has this characteristic? If only the above vehicle/equivalent model is having this characteristic then it should be rectified as it is a factory defect? If the noise is standard please demonstrate other models which has this noise? They have not answered the questions and neither have rectified the issue Vehicle registration number LD21 ZVR - IX3”

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Posted 1 month ago

“My engine broken 0n 78.000 miles and after that everybody sat that model have issue and BMW never recalled parts.REPORT YOUR CASE TO M O N E I O R E C L A I M C O M FOR HELP TO RECOVER YOUR FUNDS .”

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Posted 2 months ago

“Manager Amelia Jones has excellent customer service skills. She was professional and understanding of my situation. She arranged for the necessary work on my car to take place asap. Amelia introduced me to Luke who will greet on the day my car is being taken in for repair. Luke gave me a courtesy call to ensure he will meet me on the day I take my car in. Emily is always polite on reception as are all other staff who I have met since having my car. I would recommend BMW as the aftercare is just as good as how you are looked after when choosing your car, in fact I would say it's better.”

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Posted 4 months ago

“13 years old and buyer a m5 super fast when over 180mph today, would recommend buying this monster”

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Posted 6 months ago

“My X3 is due for its first service so I used the app to get a service price of £372, when I called my local garage they quoted £435. So, I called around all my local BMW dealers and got app prices ranging from £347 to £365, I called each of them and got prices ranging from £384 to £423. I called BMW UK and was told the dealerships can charge whatever they like. I am surprised BMW UK are not actively looking after their customers by ensuring fair and consistent pricing”

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Posted 8 months ago

“Attempting to book my car in for a repair at BMW Park Royal under warranty I today suffered the worst example of customer service that I have ever, ever experienced in my life. Rang the relevant number, got a pleasant girl whose first words were that the call was being recorded. She said she would put me through to a service agent. But there wasn't one available so she offered one to call me back. OK, I said, thinking it might take 10 minutes. Two hours later, no call back so I called again. This time got a pleasant guy who again told me the call was being recorded. He bumped me up the queue and eventually, after a further hour and a half, I got a call from the elusive service agent. I explained the problem (inconsistent brake pedal travel) and he immediately said I might have to pay £275 PER HOUR for them to diagnose the problem! Apparently because brake pads are consumables and not covered by the warranty. He clearly had no idea of the difference between a brake pedal and a brake pad and was merely following a script. The script led on to a whole string of irrelevant questions, including "Had I topped up the radiator water?" and "Did I want to receive marketing communications from BMW?" BMW clearly has no idea about customer service once it has sold you a car and probably doesn't care. Greeting you with "This call is being recorded" is not good customer service. Putting idiot agents who know nothing about cars in a call centre is not good customer service. Asking whether you want marketing communications when all you want is a warranty repair is not good customer service. And charging £275 per hour to diagnose a fault that is covered by the warranty is not good customer service. I have had many BMWs in the past but I will not be buying another one ever again.”

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Posted 8 months ago

“Bought m135i xdrive the car has had nothing but problems and it has been back to dealership 4 time now and have been on test drives with 3 different technitsoins now and has has played up on these but not of these seem to notice any thing they have all told me that they dont know much about the car so how can they diagnose any issue at all this us puzzling to me the last time the car went un ut was given a update and ut came back driving worse than before so don't buy an m135i xdrive as the gearbox in it is rubbish and does not work properly in this car”

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Posted 10 months ago

“WOW this team is a treasure. I was gifted some crypto by my ex-boyfriend about 10 years ago, this was my first cryptocurrency. I became more interest in 2020 when I had over $100,000 in crypto asset, I enjoyed the financial transformation I enjoyed through its profits, this is the moment I became a cryptocurrency enthusiast. In 2022, I made some crypto investments through a website link I saw on Facebook with the feeling of knowing all that has to do with crypto while I was falling for a scam in the process. About $211,000 was at verge of taken away from me when I couldn’t gain access to my crypto asset. I made adequate consultation through channels I presume would be of help, I was made to pay thousands of dollars to regain access to my account which I discovered was another channel to take money from me! While I was dealing with this series of scams, I was having the most unusual conversation with a friend whom I shared my ordeal with, he casually mentioned a team who could help to recover my asset, I was unphased when that was said. Two weeks later, we met at lunch and asked if I had followed up with the team, I answered ‘no’. She walked me to my car after lunch, when I was about close my door, she said I should try out the team suggested. The team’s email was sent to me the following morning and I followed through, few hours later I got a reply! Few details were asked regarding my stolen crypto asset and within a week all of that was recovered!!! I couldn’t hide my joy over the phone when I shared the news with my friend, ‘you did this, thank you!!!’ was all I can say to my friend at the other end of the phone. I was overwhelmed, never thought a team can be as effective as the HACKSPEDITOUS team. This was one of my 2023 highlight, with just an email, I was able to recover my lost crypto asset which I have almost given up on. Ever since, I can’t do but share this good news with everyone I can, never can tell it can be of help to anyone out there. Consult the best team that can help at this, do not hesitate to send an email; (hackspeditously @ gmail. com).”

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Posted 10 months ago

“Appalling service from local BMW Dealer, Marshall's and from BMW UK I wanted to but a BMW i4 but before spending extensive money I wanted to have an extended test drive, even though this is offered on the BMW web site it would appear the Dealers do not wish to offer it - first complaint raised with the dealer management, and they didn't care.! BMW UK then called me as they wanted feedback regarding my dealings with the local dealer, Marshall's and when I explained to them the service I had received, equally they also didn't care, but this was BMW Contact Centre. A complaint has been raised with BMW UK Thankfully when you visit a Mercedes Benz dealer you receive a totally different style of service, Mercedes go out of their way to offer a quality Customer Service - thankfully now a drive a Mercedes... DO NOT BUY A BMW.!!”

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Posted 1 year ago

“Before you purchase a vehicle at BMW Sytner Swansea you should consider my experience below. I purchased a one-year-old, 5 series BMW for (50K plus) at BMW Sytner Swansea, in September 2022. NOTE: I was advised by BMW Sytner Swansea that the car was being held back for a day or so because they had a problem with the car assist sensors. In February 2023 I was reversing the car at night when I had a small collision with a wall. The car assist sensors on the rear of the car did not function. There was a small mark/scrape on the rear bumper. I tested the rear sensors the next day and it was clear they were not functioning correctly. They only intermittently alarmed when you actually touched them. I informed BMW Sytner Swansea, and they advised me of a date 3 weeks later (March) to review the issue. In person at Sytner I explained the issue to them in detail and I advised them that the vehicle was under warranty. I also requested a quote from them to repair the mark on the bumper. After an hour waiting for some feedback, I was eventually advised by the Service Department assistant that the parking sensors were working perfectly when I was sold the car and therefore not covered under warranty and if I wanted them to review the issue, I had to pay nearly £300.00 up front for them to remove the bumper. The Service department assistant also advised it would be £7000.00 to repair the bumper however she immediately changed this to £2700.00. I advised the service department assistant that I was not prepared to pay for the removal of the bumper, and I disputed their claim that the sensors were working perfectly. I drove the car away. I took the vehicle to an independent assessor and asked them to review the issue. After a day they advised me that the sensors could never have functioned correctly because the bumper had been painted previously and subsequently the repairer had painted over the sensors deeming them inoperable. Bear in mind no one had informed me previously that the bumper had been painted on the one-year-old car, but I am advised that unless the car has been in an accident they are not obliged to do so. The assessor also advised me the repair works carried out on the bumper were very poor but this was only entirely visible from beneath the vehicle when they were carrying out the investigation into the sensors. I requested that this assessor install new sensors which he did. All working fine. At a cost to me of £1642.80 I also took away the original sensors. I returned to BMW Sytner Swansea and spoke to the Sales Manager. He advised me the sensors worked perfectly when the car was sold to me. I explained the situation to him, but he was adamant that the bumper had never been painted but said he could check this. He went away for some time and returned to advise the bumper had in fact been painted before I received the car. He disputed and disagreed with the independent assessors evaluation but requested a copy of the report /invoice they had provided. He also requested to retain the original sensors and advised he would return these. I’m still waiting for them to date. I also advised him that the repair works on the bumper had been poor which he totally disagreed with saying his repair and body shop team were highly reputable. I received no response from Sytner Swansea after two weeks, so I contacted them again. They responded by saying “They cannot help in this occasion”. I took the vehicle to a repair shop local to Swansea and they carried out the works on the bumper at a cost of £150.00. (Not near £2700.00) They advised me that the previous works on the bumper had been executed extremely poorly with so much filler used that it removed the paint contour of the vehicle on one side. Thankfully he repaired it correctly. After a few days of purchasing the car I queried the tyre threads on the vehicle. I was advised by the sales rep they were perfectly ok. Less than 9 months after date of purchase and only a few hundred miles clocked the tyres need replacing. So nearly 3k spent on a one year old car in less than 9 months. So, there you are: You buy a nearly new car from BMW thinking everything will be fine as it’s a big reputable company. You will get treated well; they will look after you. Your car is under warranty so nothing to worry about. You’re a BMW customer. THINK AGAIN!”

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Posted 1 year ago

“I have a BMW 330e series, so many design faults which is later found to be "common" in BMW cars when searching online. 2 days of rain in London caused water to be trapped inside the door, hearing gushing noise every time I drive the car and brake it. Searched online and turns out hundreds of people have come upon the same situation which is such a bad design fault. only solution was to drill a whole from the bottom of the door for the water to come out, but luckily I was once parked uphill and the door kept leaking all the water trapped. Yesterday was the second time just 2 months apart where I was driving normally until I heard a loud squeaking noise as if I was dragging a piece of metal on the ground. First time they towed my car to inspect it and turns out AGAIN it is common in these BMW's which was also said by the BMW services when I called for help. They knew straight away what I was explaining because of the regular calls they get. Apparently a small stone on the ground got between the brakes and the disc causing damage to the whole disc which needed replacement and we had to pay as insurance did not cover it. Yesterday the same thing happened as I was driving back home from Harley Street and I heard the same noise again. I could not believe it was happening again as we changed and fixed the whole problem just under 2 months ago. Had to drive home with this loud noise which made me feel so unsafe, as if the car was gonna pop it's tires any time. People on the street closed their ears from how loud the noise was, honestly was embarrassing for a customer having a BMW with all these faults. BMW services were called again and the same thing happened where the guy picked up and laughed midway as I was explaining and stated that I don't have to worry as this happens regularly for BMW owners. Might have to switch to Audi or Mercedes at this point.”

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Posted 1 year ago

“Never recommend BMW, my engine broken 0n 80.000 miles and after that everybody sat that model have issue and BMW never recalled parts. It is BMW 528i xdrive. Newer ewer buy BMW anymore!!!!!!!!!!!!!!!!”

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Posted 1 year ago

“Never again will I buy a BMW buyer beware. There very poor after care service. BMW used to be a car you could be proud of, not anymore. I’m disgusted with my X1. Wheels are all corroded after 26, 000 miles and BMW say they can do nothing to help. What a complete let down they have become. Never again. Buyer beware”

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Posted 1 year ago

“Excellent service”

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Posted 2 years ago

“They look nice Have a lot of electronics the engines are terrible. The timing chains are the worst issue. I replaced one on a 2013 . $6000. On my 7 series The time in China is on Another $6000. These cars were under a $100 a mile. It's very sad”

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Posted 2 years ago

“I had a puncture in France phoned bmw assistance every they said would be sorted. Sent someone out to plug the tyre but they couldn’t because the side wall position with a nail. Bmw said they would recover vehicle back to Uk with are towing caravan but unfortunately we had a dog and they could not. Reason was they could not get a tyre. Left me stranded for 3 days until I myself and a independent managed to get two tyres. Different make but found out the vehicle wasn’t on run flat tyres as I thought it was. Could not get bmw assistance to recover the vehicle tyre garage in France. It was BMW X5 m40d 7000miles just 12 mths old ruined my holiday no offer of hire. 3 weeks waiting for tyres in Uk my one on individual 22” alloys Be warned don’t break down out side of Uk”

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Posted 2 years ago

“It’s my first and last BMW car I’ll ever own. The timing chain had gone after 35000 miles, £5k and a month later the front spring went which luckily didn’t cause a crash. After 5yrs It’s one big money pit. What I’ve learnt - BMW cars are cheaply made, poorly put together and customer service is poor and unreliable. Be safe and save your money, don’t buy bmw.”

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Posted 2 years ago

“BMW select Manchester Russell was fantastic no pressure went through everything we wasn’t sure of answering all relevant questions absolute gentleman thank you”

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Posted 2 years ago

BMW is rated 2.3 based on 86 reviews