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BMW Reviews

2.3 Rating 97 Reviews
30 %
of reviewers recommend BMW
2.3
Based on 97 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

0800325600

Email:

info@bmw.co.uk

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BMW 5 star review on 6th September 2025
Pat
BMW 3 star review on 29th March 2025
Anonymous
BMW 1 star review on 30th September 2024
Elijah
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
7
Anonymous
Anonymous  // 01/01/2019
They are dependable, proactive, and truly care about client success.
BMW 1 star review on 7th October 2025
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Posted 2 weeks ago
They are dependable, proactive, and truly care about client success.
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Posted 2 weeks ago
Why UNIQUE RECOVERY FIRM is the Best in Fund Recovery Services
BMW 1 star review on 9th September 2025
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Posted 1 month ago
Free Recovery...........
BMW 5 star review on 6th September 2025
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Posted 1 month ago
The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.
BMW 1 star review on 3rd June 2025
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Posted 4 months ago
Bitcoin online imposters scamed me of $122,000 Paybackintld @ G m ail . Co m help me recover it. Wassap +44-790854-5298”
BMW 3 star review on 29th March 2025
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Posted 6 months ago
My car has been damaged during the EGR recall. Im experiencing a swirl flap fault on my BMW G30 after BMW replaced the EGR, it's likely that the process of removing and reinstalling the EGR system disturbed carbon buildup on the swirl flaps, causing them to stick or malfunction, leading to a potential performance issue and engine warning lights; this is a common problem with BMWs, especially when dealing with the EGR system due to the high carbon deposits that accumulate in the intake manifold. This is a serious issue and I have been advised it can damage/affect the engine of the vehicle - subsequently they want £1400 to repair a fault that they have caused. Bandits
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Posted 7 months ago
I had lost an important letter regarding possible recall. Tyler at Enfield was really helpful, sending the vital link to the form to be completed. An instant fix for which I am soo grateful
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Posted 7 months ago
X1 2025. Love the car. Cannot believe a company the size of BMW needs to penny pinch by making usb slots only able to charge and not play. Come on BMW. Sort it out.
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Posted 7 months ago
Would like to thank The PAMELA EXPERTS for their excellent and very efficient service, from the time of my application through to the end. Plus the follow-up call if all was well And how they successfully recover my money i invested on some illegal investment brokers i meet on Facebook. I really appreciate your service. I would just like to share with everyone the good service I received from the beginning till the end. contact them via Email: pamelaExperts @ g mail .com whatsapp live chart +1 319 429 9396
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Posted 9 months ago
My 430i M Sport 5dr Auto Gran Coupe is 5 years old and has done 25,600 miles but the steering rack failed and has been replaced at a cost of £3,000. It is out of warranty and a request for a gesture of goodwill has been refused. This steering rack problem is apparently a common feature of BMW's according to my local garage. As a result, after owning several BMW's including a 6 Series, various 3 series and a Z4 over the last 30 years, I will be buying Mercedes. BMW are not now a reliable brand nor do they care about their customer let alone the hurdles one has to surmount when attempting to deal with what they euphemistically call "customer service".
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Posted 10 months ago
My BMW X4 M Competition driver’s wing mirror needed replacing after someone drove into it. The part was ordered on 2nd August. I have now engaged with more than 8 people in their customer complaints department, all of whom have been totally useless. My car has been off the road for 4 months and they just keep changing the expected supply date from Germany. I am horrified by the complete lack of respect they have shown and their resistance to explaining what the issue is. I would never buy another BMW after this experience. They have absolutely no interest in the customer experience. I purchased a top of the range car in the naive hope I could expect excellent after sales care. Still no date for when they can deliver the part. Will I ever be able to drive my car again.? They certainly don’t care one way or the other.
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Posted 10 months ago
Horrible service, very poor client care.
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Posted 11 months ago
BMW are cheats. I will never ever buy a BMW again or recommend anyone to buy a BMW. I purchased a one year old BMW IX3 from BMW Park Lane in November 2022 and after one month noticed a loud screeching noise for the rear when braking. After around 10 months of communication and taking the car twice to the garage BMS reply was this "This sound occurring from your BMW iX3 has been reviewed by our BMW Technical Team and they’ve determined this to be a characteristic of your vehicle model." "Another answer from BMW After reaching out to our Customer Service Managers who are the highest point of escalation within BMW UK, they've advised we’re confident that the noise is standard and not able to be repaired as its concept based with no way of modifying the parts or braking system" My questions to BMW were as follows Please let me know whether it is "characteristic" to BMW LD21 ZVR or all the equivalent models? Please show me a few equivalent models which has this characteristic? If only the above vehicle/equivalent model is having this characteristic then it should be rectified as it is a factory defect? If the noise is standard please demonstrate other models which has this noise? They have not answered the questions and neither have rectified the issue Vehicle registration number LD21 ZVR - IX3
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Posted 11 months ago
My engine broken 0n 78.000 miles and after that everybody sat that model have issue and BMW never recalled parts.REPORT YOUR CASE TO M O N E I O R E C L A I M C O M FOR HELP TO RECOVER YOUR FUNDS .
BMW 1 star review on 30th September 2024
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Posted 1 year ago
Manager Amelia Jones has excellent customer service skills. She was professional and understanding of my situation. She arranged for the necessary work on my car to take place asap. Amelia introduced me to Luke who will greet on the day my car is being taken in for repair. Luke gave me a courtesy call to ensure he will meet me on the day I take my car in. Emily is always polite on reception as are all other staff who I have met since having my car. I would recommend BMW as the aftercare is just as good as how you are looked after when choosing your car, in fact I would say it's better.
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Posted 1 year ago
13 years old and buyer a m5 super fast when over 180mph today, would recommend buying this monster
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Posted 1 year ago
My X3 is due for its first service so I used the app to get a service price of £372, when I called my local garage they quoted £435. So, I called around all my local BMW dealers and got app prices ranging from £347 to £365, I called each of them and got prices ranging from £384 to £423. I called BMW UK and was told the dealerships can charge whatever they like. I am surprised BMW UK are not actively looking after their customers by ensuring fair and consistent pricing
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Posted 1 year ago
Attempting to book my car in for a repair at BMW Park Royal under warranty I today suffered the worst example of customer service that I have ever, ever experienced in my life. Rang the relevant number, got a pleasant girl whose first words were that the call was being recorded. She said she would put me through to a service agent. But there wasn't one available so she offered one to call me back. OK, I said, thinking it might take 10 minutes. Two hours later, no call back so I called again. This time got a pleasant guy who again told me the call was being recorded. He bumped me up the queue and eventually, after a further hour and a half, I got a call from the elusive service agent. I explained the problem (inconsistent brake pedal travel) and he immediately said I might have to pay £275 PER HOUR for them to diagnose the problem! Apparently because brake pads are consumables and not covered by the warranty. He clearly had no idea of the difference between a brake pedal and a brake pad and was merely following a script. The script led on to a whole string of irrelevant questions, including "Had I topped up the radiator water?" and "Did I want to receive marketing communications from BMW?" BMW clearly has no idea about customer service once it has sold you a car and probably doesn't care. Greeting you with "This call is being recorded" is not good customer service. Putting idiot agents who know nothing about cars in a call centre is not good customer service. Asking whether you want marketing communications when all you want is a warranty repair is not good customer service. And charging £275 per hour to diagnose a fault that is covered by the warranty is not good customer service. I have had many BMWs in the past but I will not be buying another one ever again.
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Posted 1 year ago
Bought m135i xdrive the car has had nothing but problems and it has been back to dealership 4 time now and have been on test drives with 3 different technitsoins now and has has played up on these but not of these seem to notice any thing they have all told me that they dont know much about the car so how can they diagnose any issue at all this us puzzling to me the last time the car went un ut was given a update and ut came back driving worse than before so don't buy an m135i xdrive as the gearbox in it is rubbish and does not work properly in this car
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Posted 1 year ago
BMW is rated 2.3 based on 97 reviews