BMW Reviews

2.3 Rating 80 Reviews
30 %
of reviewers recommend BMW
2.3
Based on 80 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
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Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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4
Anonymous
Anonymous  // 01/01/2019
Bought a new X5 from Salisbury BMW, great service!
Helpful Report
Posted 4 years ago
Having had to deal with the centrally based Customer Service department with a complaint and expecting a professional response from a company with the prestige of BMW, I was shocked at how amateurish the response to my complaint was and how my complaint and the follow up had not even been properly read or understood. Maybe I am being sceptical but it seems that the senior management were perhaps too busy playing on the golf course to take an interest in the company’s reputation. Customer relations obligations were delegated to what appeared to be college students in a call centre, whose brief was to get through as many complaints as fast as possible, rather than being empowered to put things right and restore customer satisfaction. The rhetoric bordered on the disrespectful, and at one time I was referred to as “Mike” which is not how I signed off my name or the name that my sale was made in but was a component of my email address. It was clear that my complaint had not been fully read, and I was made to feel like an opportunist who was attempting to get something for "free". I do not need to pay BMW prices to have to suffer that and will not be buying or recommending BMW again. Poor customer service can be a very expensive business if you get it wrong.
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Posted 4 years ago
It is not a trust worthy car at all It is not a trust worthy car at all - put me in a near-death situation I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMW's claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate "write-right". It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise). I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and non workable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense. This also reminded me of BMW's electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW. I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMW's response to this issue and whether they resolve this at their cost.
Helpful Report
Posted 4 years ago
It is not a trust worthy car at all It is not a trust worthy car at all - put me in a near-death situation I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMW's claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate "write-right". It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise). I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and non workable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense. This also reminded me of BMW's electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW. I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMW's response to this issue and whether they resolve this at their cost.
Helpful Report
Posted 4 years ago
Bilali from Chiswick, was amazing had the best experience and customer service at bmw because of him and I now have my dream car. Thank you so much he’s a true star.
Helpful Report
Posted 4 years ago
My bmw dealership Barons Bishop Stortford did my end of warranty check but forgot to say i needed a MOt also they found hairline crack on alloy told me i had to pay £40 for run test and then told me it is £75 !!! this should have been covered under warranty !! But no they want me to pay !! But this is typical of Barons !!! Be warned anyone thinking of purchasing a Bmw The warranty is not worth the paper it is written on . Also BMW have a history of faulty Alloys .
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Posted 4 years ago
Never take out a PCP with BMW Mini Finance. The customer service is appalling. I phoned to ask for a settlement figure and was told I would have nothing to pay if I returned my vehicle. As a result of this, I terminated my contract and bought another car only to be told a couple of days later I actually had over £1500 left to pay! Having admitted their mistake, citing human error, they offered me £75 for highlighting a ‘training need.’ They proceeded to bombard and bully me with letters all within a two week time period! Staff are unaware of their own proceses and procedures and I have been ill advised on various occasions. I would NEVER EVER use or recommend BMW and their financial services to anyone.
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Posted 4 years ago
I went last Sunday to check up for a new car at BMW. There were just a few sales assistants in the showroom and all of them looked pretty busy with other customers. But how about us waiting for 1hr to get someone to guide us through our car options? We had to leave as there was no hope for us to be helped out
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Posted 5 years ago
Havin swervd t miss a car I hit a trailer. Albeit, 1982. Reported incident t Oslo, Middlesbrough, Darlington & Newcastle upon Tyne in vain. Upon leaving Sth Tees Hospital looking like an Egyptisn Mummy, I took it to Kingston upon Hull where upon what BMW's aforementioned clueless useless ornaments shuda diagnosed. Buckled front wheel. Hogh speed oscilatipn. Loss of control. Smash, bang, wallop. As it was othrwise exemplary BMW r65 smashd t smitherines & myself skind alive. Grossly derelict in their duty of care & responsibility cupld with cavalier disregard f private proprty. Like local authorities notably Cleveland, but particulary North Yorkshire County Council & Highlands & Islands Council, life & limb. To add insult to injury Cleveland Polis thretnd me with legal action f sugestin I shuda tuk BMW t cort f losses & injuries...not since 1982 hav I evr agen nor cud I evr agen purchase a brand new BMW. R65's the best any1 cud get. Had an r65 & r65'81. Both brand new. The latest r65 used. But givn their gross dereliction of duty of care & responsibility cud I evr agen purchase any othr used & notably new agen. Givn this & their equally worse than useless Caulterdons whose staff hav since transfered t Harry FAIRBURNS inverMESS, next purchase if any shud b Moto Guzzi? That is of course if aforementioned potholes havn't cripld me as they hav like BMW maimd me?
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Posted 5 years ago
Two weeks ago we had great pleasure in taking BMW Arden Maidstone to the small claims court. My daughters 18mth old BMW had a faulty wishbone arm. It should have been repaired under warranty but they repaired it by claiming nearly £5,000 from her insurance company and charging her the excess of £395. We had a small win as BMW had to pay it back. I know it wasn't much but at the end of the day, it was the principle. They not only ripped Ageas off they ripped her off too. BMW Customer Service was diabolical and the Ombudsman was useless. It's the 2nd time I've had dealings with them, to be honest, I don't know what they're for, they're a waste of time and space. !
Helpful Report
Posted 5 years ago
BMW Of Delray Beach : This Dealership Continues To Go Above & Beyond My Expectations From : Sales To Lease To Service & Parts To Detailing To Genious Reps To Appointment Desk To Being Greeted w A Great Big Bear Hug To Delicious Coffee To Steve’s Awesome Freshly Baked Cookies To Pet Biscuits - I’m To The Moon & Back Satisfied!!! Customer Service is obviously of primary importance. Always Sending My TYs & w Safe Travel
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Posted 5 years ago
The service has broken my front windscreen and are asking me to use my insurance to pay for it, offering to pay the excess !!?? From a very nice car and first time experiencing BMW service "Rybrook" suddenly the country side garages rise to much higher level. Custommer service are not even able to estimate time to give a return.
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Posted 5 years ago
I originally was going to purchase a Mercedes but had BMW as a second choice. I emailed my local Mercedes Benz dealership and my local BMW dealer but when two weeks passed and no response I called to the both showroom's and after standing around for almost a hour in the Mercedes showroom not one of the sales person's came to ask me what I was doing in the showroom . BMW were better a sale's man came and was pleasant to speak to but when I asked him about the car I was interested in he informed me that it would take three months to supply the car so off I went disappointed .When I arrived home I emailed a bmw dealership in Ballymena Northern Ireland and received a reply within the hour so off I went to Ballymena and was greeted by a young lady who was very professional she had a car ordered and my delivery date was two weeks I was kept informed how things were progressing up until I took delivery of the car well within the two weeks. I can recommend The Country Garage Ballymena for customer service and the professional manner they conduct there business and can definitely recommend Samantha in sales Frank Kelly
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Posted 5 years ago
I had my car serviced and mot’d with Bmw in Tunbridge Wells today. The staff were warm, welcoming, knowledgeable, helpful and professional. I found the whole experience 5* and wouldn’t hesitate recommending them to my friends, family and work colleagues. Please pass onto the team that they did a fantastic job.
Helpful Report
Posted 5 years ago
I bought car two weeks age car hed 11889 Milege it was second hand car. Then I drove car around 1500 Milege and dash board signal cam oil change. I m feeling this car had clock back around 5000 Milege because BMW diesel car oil service required on 18000 to 19000 Milege. Is that happening to any other BMW owners I am little bit confused. When I went to the dealer they says to me if u drive too much that makes happn. And another issue is I so car advert its saying nappa leather so I blindly ordered that car but no nappa leather. Sorry about my writing no too good at English
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Posted 6 years ago
I found their Customer Service department polite, but ultimately of no use in resolving my complaint. Typical approach of a large organisation who play lip service to customers.
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Posted 6 years ago
Terrible experience at Park Lane, BMW.
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Posted 6 years ago
Put my 2016 x3 in for first service Bmw updated the software now the tailgate can’t be opened on the fob unless the the car is unlocked first now now security as car is now unlocked to load boot plus to open the tailgate requires you to push the unlock button then the tailgate button on the fob instead of just pushing the tailgate button, I can’t believe that Bmw call this an enhancement and can’t roll back the software I will not be buying another Bmw
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Posted 6 years ago
It is a open car and the interior is really fancy and there are so many different models it's just a really good family car
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Posted 6 years ago
It is a open car and the interior is really fancy and there are so many different models it's just a really good family car
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Posted 6 years ago
BMW is rated 2.3 based on 80 reviews