Name: BMW
Rating: 2.32

“Horrendous financial company to deal with. Don't trust them. I bought a used car on Hire Purchase and decided to pay it off early. I paid large sums of money towards this early repayment to reduce my term and reduce my monthly payments. And then a final large sum to pay the settlement figure. However, BMW Finance decided to add more borrowing to my account too. Therefore making no difference to the amount I owed. I received arrears letter after arrears letter; my credit score became affected; direct debits were still taken from my account after the settlement; indemnity claims were made and then charged; and I spent weeks on the phone to BMW trying to get it sorted. The customer service was atrocious. I was told several times that I was wrong, spoken over, that mangers would call me back and never did, I wrote emails detailing all calculations that were replied to with the same arrears info saying I was wrong. I fought tooth and nail to finally get this sorted and now they're doing the same thing with my wife. Don't put yourself through the stress. I can't imagine how many people they have scammed of money.”

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Posted 4 years ago

“Cheated by Williams Manchester BMW We have bought a car from them on 15 Oct'20 and in 24h we reported an issue with the car, "shaking" when driving with the speed 68-80mph.After not very nice conversation they agree to take the car and check it. After two months we we forced to collective the car as the courtesy we had the toad tax run out and they said they checked our car and everything is ok however we didn't agree with this opinion . Meanhile we made a complain to them but there was not respond. We also contacted the UK BMW and reported the situation. The UK BMW arranged an appointment with external garage for yesterday 12.1.21 to check the car again and the outcome of the inspection was shocking. The "shaking " issue is still there ,as we tough ,and it is not typical for the car as we were told by Williams Manchester. Also, we were told the car shouldn't be approved for sold by them to anyone. It has more issues :recall which should be done before it was sold to us ; tyres in the care are not approved by BMW; fresh MOT wasn't done and we were told it would be and a few more little issues . I was advised to speak to the high manager at Williams but instead a sales assistant was sent to speak to me saying there is nobody available. I told him about the news i got form other garage and left him the car keys and logbook saying that i don't want the car any more because they lied to me about the state of the car but requested a courtesy car from them in next 24h and then I left. In next 20 mins surprasingly a manager rang me and then sent me an email saying I'm not allowed to leave the car as I'm not the owner but Black Horse (car was on finance and I informed them about my action). I informed the manager that Im open to negotiations but he refused. In regard to the courtesy car which we need urgently as we are both key workers we were told we not going to have it. Today ,none of us could go to work and provide needed service in this difficult time but also we are loosing income.We are so deeply disappointed that such a big name like Williams BMW treated us not nice , lying to us and now taking any responsibility for the service they provided to us.”

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Posted 4 years ago

“The extended warranty isn't worth the paper its written on as they use 'signs of corrosion' as an excuse for not repairing + keep the car for 2 weeks without calling back following long conversations with different people on the phone to try to resolve the situation. Video or part showed slight oxidation which would surely appear on most parts underneath a car...certainly wasn't a legitimate reason to renege on a £400 policy! Even if they had decided not to honour the claim the service was atrocious and took several really long phone calls made by me just to get the car back.”

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Posted 4 years ago

“Bought an X5 last August, new shape, lovely car but the aftersales is just awful. Broke a wing mirror curtesy of small child opening another car door. rang BMW Crewe where I purchased the car, had to wait 3 weeks to book it in, no curtesy cars because of covid, and they wanted it for a whole day just for a mirror. Got phone call at 16.45 to say it was ready, my husband went to collect it and after waiting half an hour the mechanic came out and said the mirror was on but no one knew how to refit the camera " It didn't come with instructions " . They would ring to rebook at our convenience. They didnt , Tried phoning over next few days and no answer . Sent email ( which had been read ) no reply. Contacted Head office complaints, reported it, got a report number this was a monday, she promised to contact me by Friday at the latest. Nothing !. Finally my husband finished work early and went back into the garage and threatened to stop the payment ( they wouldn't release the car till we paid ) unless it was sorted. It was finally done last Saturday morning while he waited. It does not inspire me with confidence that the people servicing my car , and therefore responsible for my safety cannot even fit a wing mirror and it cost me £1142 for the privilege. Lost a sale as well as my husband was looking to change his car to a BMW when he went to pick mine up. He has since bought a Kia stinger”

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Posted 4 years ago

“Eddie & Guy from Sycamore BMW in Peterborough were absolutely brilliant , This is my first BMW and I can recommend them most highly . From my test drive experience to collecting my new car they were amazing .”

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Posted 4 years ago

“BMW SYTNER- CHIGWELL Defo the place to go to if you are having issues with your car. The Manager/staff (Reggie) are incredibly generous went above and beyond for me. Extremely happy with their service and kindness.!”

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Posted 4 years ago

“We have an M2 two years old and when we apply the brakes the noise is horrific. (Hot or cold) many people including strangers have commented, it’s embarrassing. BMW have looked at it, adjusted the brakes, shaved some off etc, charged me £90 to clean them, then refunded £90 and said there is nothing more they can do. I wrote to the chief executive for BMW and was told basically if the engineer thinks there fine, there is nothing he can do. No wonder BMW service is poor if that’s what’s driven from the top. It’s purely down to costs as our garage man is going to repair it. What a waste of time there warranty is, although it has done me a favour as I was going to buy a new car from one of their showrooms.”

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Posted 4 years ago

“Like a lot of other coporatocracies, like politicians & uncivil servents & the(ir) law only responding to trivia & not paramount matter. Please www. Caulterdons Inverness....strangely enough a d I shouldn't be perplexed as to why enumerable encounters with BMW garages have lost the franchise they should never have been given. Deplorable. Despite havin purchased a brand new BMW r65 in 1979 with dplorabl Euro drop handlbars. Foolishly sellin it t muv up2 a 800 or 1000, S, RS, T, RT, I repurchased a far betr R65'81 with faulltless electronic ignition & far betr raisd Nth American handlbars. Both had useless sidestands. (Thx gudness f Motoworks SureFut sidestand. Fathr welded lugs on2 useless Ctr Stand t prevent repeatd falln off standS. Thx gudness 2 f Mansfields Breakwell&Green handmade stainless exhausts downpipes & silencers as BMWs wer like their R65 stands as was their aftr care Gud f litl or nothn. This despite fact they rplaced clutch but only a cupl of munths owta warrenty & rplacin 3 sets, each of which shuda lasted 36k km but only got 24k owta 3 sets combined mileage. B&G's gud ss new wen 18yrs old havin undrgon wel in xcess of 150k. R65'81 purchased in 1982. Scrapd in 2005 @183, 500km. This thx t deceasd fathr a formr ships eng. I hav since purchased anuthr R65 albeit used in 2008 which I stil now 2019 hav. But eithr it dies or mor likely givn dplorabl state of wot is left of rds I wil! Un-civil servants, clowncilrs & politicians, notably hwys inspectrs & state polis shud b buried alive therin. I wud howevr, nevr agen purchase anothr BMW as in the most unlikely event I outliv this R65 I shud purchase a Moto Guzzi whom unlike BMW stuk t tried, tested, perfected simplicity. Not ovr engineerd. In any event havin crashd then 1982 swervin t miss a car & hitin a trailr BMWs garages in Oslo wer inept. I was skind alive in Misserableboro on Teesside. My now deceased fathr miraculously/incredulously rebilt R65'81. Krausers & Windjamr smashd t smitherines. Upon re-takin it t Middlesbrough, Darlington, Newcastle upon Tyne BMW franchises. All like state polis whom thretnd t prosecute me if I shud hav tuk BMWs inconpetents t cort as I had repeatedly advised their clueless useless franchises sumthin then I didn't no of nor undrstand. But they new @ Kingston upon Hull. Pressin down on rear rak he held fork(s) spun wheel whilst holdin markr pen witch shud hav but didn't touch & mark wheel rim. Bukld accountin f oscilation, crash, bang, hospitl. Sumthin evry1 readin this shud do on all motorbicycles. (Ditto, cars trakin, by virtue of lukin @ fruntvwheels ensurin cana c rear wheels & vice versa). Since then yet mor BMW incompetence, gross dereliction of duty of care & responsibility has since cum t lite in both York & notably InverMESS . Givn this & far 2 much t document here in nevr evr cud I evr agen purchase a BMW. Brilliant simplistic engineerin f as my deceased fathr & his, both ships engineers extoled the miraculous R65 praising its (beauty in) simplicity. Less t go rong, time, trubl, efrt, xpense f DIY or worse othrs, notably case scenario BMW incompetents t resolve. Brilliant machines. Hopeless, clueless, useless franchises. Sumthin no auto manufacturer shud av (vested, self-servin, self-promotionl interest therin). BMW aftr sales care. All but criminal. Disgraceful & Deplorable. Thx f the memorable scars, wasted, time, trubl, efrt & xpense (witch as with all RTA's NHS) shud av been reimbursed...like un-civil servants, notably hwys inspectrs; clowncillors, politicians, P.lebian and/or P.erjurin C.onstafools they shud b buried alive in their potholes. They like BMWs franchises & mechanics r a monumentl disgrace t human'kind'! Nevr, evr agen (shud I evr purchase BMW. They delivrd me t hell. They can go t hell! The only redeemin festure bein such that all but all those BMW franchises I have had the mis-fortune t use hav lost their franchise and/or ceasd tradin endsngerin othrs machines, life & limb. Shud BMW read this, pls do issue a writ. I'd b only 2 plsd t atend cort & invite media along.”

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Posted 4 years ago

“I have only just purchased my BMW X2 M Sport so can’t comment on the reliability; what I can review is the level of customer service received. Gareth @sytner Newport was engaging, knowledgeable and helpful from the moment we wanted to chat. Excellent communication throughout the purchase made me really comfortable that I was in safe hands. Thankyou to all the team who made me feel like a really valued customer 👍⭐️”

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Posted 4 years ago

“very good customer service . Proper premium cars!”

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Posted 5 years ago

“I got my daughter to lease a car from BMW because as I’m German I thought that they operated the same as in Germany. It has been a disaster and I would say to anyone DO NOT GET A BMW IN THE UK. We are still trying to argue about manufacturing faults . It would take too long to write it all down just be warned.”

Helpful Report

Posted 5 years ago

“John Matthew who was with the company messed up job, didn't send paperwork when requested and left out work that was meant to be carried out. Branch Manager would rather deflect the problems and not address and rectify them putting customers health and safety on the line to so they can double up on making profit from completing the job and charging more. If the manager is unprofessional, you expect same with staff. They also don't clean cars properly as previous customers paperwork were found in the loan car dated back months ago GDPR Breach. Loving the the reviews below showing people with one review or slating off another BMW dealership in reviews with 2 or more. Someone would say they even make up the reviews just to get get the sales in. Research before you pay thousands of pounds to this cowboy manager and his branch which will damage your car and also leak your private information out by not securing them and make you spend money on works that they don't finish. Please take all paperwork out of the car as this branch doesn't protect your private documents. I don't have any experience of other Barons branch so cannot comment on the company itself. Never expected a official BMW dealership to be so unprofessional. From experience this is the first branch I have ever had issues with. Poor management is the main reason for cowboy style of customer service. Make sure you leave feedback with Motor Ombudsman's Service as cowboys like David Bain (branch manager) need to learn how to manage and be professional as set out by BMW UK.”

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Posted 5 years ago

“Bought a new X5 from Salisbury BMW, great service!”

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Posted 5 years ago

“Having had to deal with the centrally based Customer Service department with a complaint and expecting a professional response from a company with the prestige of BMW, I was shocked at how amateurish the response to my complaint was and how my complaint and the follow up had not even been properly read or understood. Maybe I am being sceptical but it seems that the senior management were perhaps too busy playing on the golf course to take an interest in the company’s reputation. Customer relations obligations were delegated to what appeared to be college students in a call centre, whose brief was to get through as many complaints as fast as possible, rather than being empowered to put things right and restore customer satisfaction. The rhetoric bordered on the disrespectful, and at one time I was referred to as “Mike” which is not how I signed off my name or the name that my sale was made in but was a component of my email address. It was clear that my complaint had not been fully read, and I was made to feel like an opportunist who was attempting to get something for "free". I do not need to pay BMW prices to have to suffer that and will not be buying or recommending BMW again. Poor customer service can be a very expensive business if you get it wrong.”

Helpful Report

Posted 5 years ago

“It is not a trust worthy car at all It is not a trust worthy car at all - put me in a near-death situation I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMW's claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate "write-right". It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise). I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and non workable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense. This also reminded me of BMW's electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW. I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMW's response to this issue and whether they resolve this at their cost.”

Helpful Report

Posted 5 years ago

“It is not a trust worthy car at all It is not a trust worthy car at all - put me in a near-death situation I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMW's claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate "write-right". It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise). I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and non workable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense. This also reminded me of BMW's electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW. I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMW's response to this issue and whether they resolve this at their cost.”

Helpful Report

Posted 5 years ago

“Bilali from Chiswick, was amazing had the best experience and customer service at bmw because of him and I now have my dream car. Thank you so much he’s a true star.”

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Posted 5 years ago

“My bmw dealership Barons Bishop Stortford did my end of warranty check but forgot to say i needed a MOt also they found hairline crack on alloy told me i had to pay £40 for run test and then told me it is £75 !!! this should have been covered under warranty !! But no they want me to pay !! But this is typical of Barons !!! Be warned anyone thinking of purchasing a Bmw The warranty is not worth the paper it is written on . Also BMW have a history of faulty Alloys .”

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Posted 5 years ago

“Never take out a PCP with BMW Mini Finance. The customer service is appalling. I phoned to ask for a settlement figure and was told I would have nothing to pay if I returned my vehicle. As a result of this, I terminated my contract and bought another car only to be told a couple of days later I actually had over £1500 left to pay! Having admitted their mistake, citing human error, they offered me £75 for highlighting a ‘training need.’ They proceeded to bombard and bully me with letters all within a two week time period! Staff are unaware of their own proceses and procedures and I have been ill advised on various occasions. I would NEVER EVER use or recommend BMW and their financial services to anyone.”

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Posted 5 years ago

“I went last Sunday to check up for a new car at BMW. There were just a few sales assistants in the showroom and all of them looked pretty busy with other customers. But how about us waiting for 1hr to get someone to guide us through our car options? We had to leave as there was no hope for us to be helped out”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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