BMW Reviews

2.3 Rating 80 Reviews
30 %
of reviewers recommend BMW
2.3
Based on 80 reviews
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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BMW 1 star review on 26th May 2021
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4
Anonymous
Anonymous  // 01/01/2019
My X3 is due for its first service so I used the app to get a service price of £372, when I called my local garage they quoted £435. So, I called around all my local BMW dealers and got app prices ranging from £347 to £365, I called each of them and got prices ranging from £384 to £423. I called BMW UK and was told the dealerships can charge whatever they like. I am surprised BMW UK are not actively looking after their customers by ensuring fair and consistent pricing
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Posted 3 weeks ago
Attempting to book my car in for a repair at BMW Park Royal under warranty I today suffered the worst example of customer service that I have ever, ever experienced in my life. Rang the relevant number, got a pleasant girl whose first words were that the call was being recorded. She said she would put me through to a service agent. But there wasn't one available so she offered one to call me back. OK, I said, thinking it might take 10 minutes. Two hours later, no call back so I called again. This time got a pleasant guy who again told me the call was being recorded. He bumped me up the queue and eventually, after a further hour and a half, I got a call from the elusive service agent. I explained the problem (inconsistent brake pedal travel) and he immediately said I might have to pay £275 PER HOUR for them to diagnose the problem! Apparently because brake pads are consumables and not covered by the warranty. He clearly had no idea of the difference between a brake pedal and a brake pad and was merely following a script. The script led on to a whole string of irrelevant questions, including "Had I topped up the radiator water?" and "Did I want to receive marketing communications from BMW?" BMW clearly has no idea about customer service once it has sold you a car and probably doesn't care. Greeting you with "This call is being recorded" is not good customer service. Putting idiot agents who know nothing about cars in a call centre is not good customer service. Asking whether you want marketing communications when all you want is a warranty repair is not good customer service. And charging £275 per hour to diagnose a fault that is covered by the warranty is not good customer service. I have had many BMWs in the past but I will not be buying another one ever again.
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Posted 4 weeks ago
Bought m135i xdrive the car has had nothing but problems and it has been back to dealership 4 time now and have been on test drives with 3 different technitsoins now and has has played up on these but not of these seem to notice any thing they have all told me that they dont know much about the car so how can they diagnose any issue at all this us puzzling to me the last time the car went un ut was given a update and ut came back driving worse than before so don't buy an m135i xdrive as the gearbox in it is rubbish and does not work properly in this car
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Posted 3 months ago
Appalling service from local BMW Dealer, Marshall's and from BMW UK I wanted to but a BMW i4 but before spending extensive money I wanted to have an extended test drive, even though this is offered on the BMW web site it would appear the Dealers do not wish to offer it - first complaint raised with the dealer management, and they didn't care.! BMW UK then called me as they wanted feedback regarding my dealings with the local dealer, Marshall's and when I explained to them the service I had received, equally they also didn't care, but this was BMW Contact Centre. A complaint has been raised with BMW UK Thankfully when you visit a Mercedes Benz dealer you receive a totally different style of service, Mercedes go out of their way to offer a quality Customer Service - thankfully now a drive a Mercedes... DO NOT BUY A BMW.!!
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Posted 5 months ago
Before you purchase a vehicle at BMW Sytner Swansea you should consider my experience below. I purchased a one-year-old, 5 series BMW for (50K plus) at BMW Sytner Swansea, in September 2022. NOTE: I was advised by BMW Sytner Swansea that the car was being held back for a day or so because they had a problem with the car assist sensors. In February 2023 I was reversing the car at night when I had a small collision with a wall. The car assist sensors on the rear of the car did not function. There was a small mark/scrape on the rear bumper. I tested the rear sensors the next day and it was clear they were not functioning correctly. They only intermittently alarmed when you actually touched them. I informed BMW Sytner Swansea, and they advised me of a date 3 weeks later (March) to review the issue. In person at Sytner I explained the issue to them in detail and I advised them that the vehicle was under warranty. I also requested a quote from them to repair the mark on the bumper. After an hour waiting for some feedback, I was eventually advised by the Service Department assistant that the parking sensors were working perfectly when I was sold the car and therefore not covered under warranty and if I wanted them to review the issue, I had to pay nearly £300.00 up front for them to remove the bumper. The Service department assistant also advised it would be £7000.00 to repair the bumper however she immediately changed this to £2700.00. I advised the service department assistant that I was not prepared to pay for the removal of the bumper, and I disputed their claim that the sensors were working perfectly. I drove the car away. I took the vehicle to an independent assessor and asked them to review the issue. After a day they advised me that the sensors could never have functioned correctly because the bumper had been painted previously and subsequently the repairer had painted over the sensors deeming them inoperable. Bear in mind no one had informed me previously that the bumper had been painted on the one-year-old car, but I am advised that unless the car has been in an accident they are not obliged to do so. The assessor also advised me the repair works carried out on the bumper were very poor but this was only entirely visible from beneath the vehicle when they were carrying out the investigation into the sensors. I requested that this assessor install new sensors which he did. All working fine. At a cost to me of £1642.80 I also took away the original sensors. I returned to BMW Sytner Swansea and spoke to the Sales Manager. He advised me the sensors worked perfectly when the car was sold to me. I explained the situation to him, but he was adamant that the bumper had never been painted but said he could check this. He went away for some time and returned to advise the bumper had in fact been painted before I received the car. He disputed and disagreed with the independent assessors evaluation but requested a copy of the report /invoice they had provided. He also requested to retain the original sensors and advised he would return these. I’m still waiting for them to date. I also advised him that the repair works on the bumper had been poor which he totally disagreed with saying his repair and body shop team were highly reputable. I received no response from Sytner Swansea after two weeks, so I contacted them again. They responded by saying “They cannot help in this occasion”. I took the vehicle to a repair shop local to Swansea and they carried out the works on the bumper at a cost of £150.00. (Not near £2700.00) They advised me that the previous works on the bumper had been executed extremely poorly with so much filler used that it removed the paint contour of the vehicle on one side. Thankfully he repaired it correctly. After a few days of purchasing the car I queried the tyre threads on the vehicle. I was advised by the sales rep they were perfectly ok. Less than 9 months after date of purchase and only a few hundred miles clocked the tyres need replacing. So nearly 3k spent on a one year old car in less than 9 months. So, there you are: You buy a nearly new car from BMW thinking everything will be fine as it’s a big reputable company. You will get treated well; they will look after you. Your car is under warranty so nothing to worry about. You’re a BMW customer. THINK AGAIN!
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Posted 10 months ago
I have a BMW 330e series, so many design faults which is later found to be "common" in BMW cars when searching online. 2 days of rain in London caused water to be trapped inside the door, hearing gushing noise every time I drive the car and brake it. Searched online and turns out hundreds of people have come upon the same situation which is such a bad design fault. only solution was to drill a whole from the bottom of the door for the water to come out, but luckily I was once parked uphill and the door kept leaking all the water trapped. Yesterday was the second time just 2 months apart where I was driving normally until I heard a loud squeaking noise as if I was dragging a piece of metal on the ground. First time they towed my car to inspect it and turns out AGAIN it is common in these BMW's which was also said by the BMW services when I called for help. They knew straight away what I was explaining because of the regular calls they get. Apparently a small stone on the ground got between the brakes and the disc causing damage to the whole disc which needed replacement and we had to pay as insurance did not cover it. Yesterday the same thing happened as I was driving back home from Harley Street and I heard the same noise again. I could not believe it was happening again as we changed and fixed the whole problem just under 2 months ago. Had to drive home with this loud noise which made me feel so unsafe, as if the car was gonna pop it's tires any time. People on the street closed their ears from how loud the noise was, honestly was embarrassing for a customer having a BMW with all these faults. BMW services were called again and the same thing happened where the guy picked up and laughed midway as I was explaining and stated that I don't have to worry as this happens regularly for BMW owners. Might have to switch to Audi or Mercedes at this point.
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Posted 10 months ago
Never recommend BMW, my engine broken 0n 80.000 miles and after that everybody sat that model have issue and BMW never recalled parts. It is BMW 528i xdrive. Newer ewer buy BMW anymore!!!!!!!!!!!!!!!!
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Posted 1 year ago
Never again will I buy a BMW buyer beware. There very poor after care service. BMW used to be a car you could be proud of, not anymore. I’m disgusted with my X1. Wheels are all corroded after 26, 000 miles and BMW say they can do nothing to help. What a complete let down they have become. Never again. Buyer beware
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Posted 1 year ago
They look nice Have a lot of electronics the engines are terrible. The timing chains are the worst issue. I replaced one on a 2013 . $6000. On my 7 series The time in China is on Another $6000. These cars were under a $100 a mile. It's very sad
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Posted 1 year ago
I had a puncture in France phoned bmw assistance every they said would be sorted. Sent someone out to plug the tyre but they couldn’t because the side wall position with a nail. Bmw said they would recover vehicle back to Uk with are towing caravan but unfortunately we had a dog and they could not. Reason was they could not get a tyre. Left me stranded for 3 days until I myself and a independent managed to get two tyres. Different make but found out the vehicle wasn’t on run flat tyres as I thought it was. Could not get bmw assistance to recover the vehicle tyre garage in France. It was BMW X5 m40d 7000miles just 12 mths old ruined my holiday no offer of hire. 3 weeks waiting for tyres in Uk my one on individual 22” alloys Be warned don’t break down out side of Uk
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Posted 1 year ago
It’s my first and last BMW car I’ll ever own. The timing chain had gone after 35000 miles, £5k and a month later the front spring went which luckily didn’t cause a crash. After 5yrs It’s one big money pit. What I’ve learnt - BMW cars are cheaply made, poorly put together and customer service is poor and unreliable. Be safe and save your money, don’t buy bmw.
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Posted 2 years ago
First of all, I am a good, paying, I would say premium customer and before engaging with the sales in Mini BMW, I’ve been a big brand’s fan. I strongly warn you against buying anything from this company, I believe that the company is not only unprofessional but also does not fully align with the consumer’s legal rights. I feel cheated and maybe I’ve actually been cheated which was suggested by a few lawyers I consulted on the case. Below, please find the description of the process that I have experienced and which was used on me: 1. The local company’s salon offered to sell me a brand new car based on my configuration. 2. They proposed to me a lease plan with no initial financing which surprised me as I was prepared for the initial payment or even buying the car for cash. 3. I was pretty happy and decided to place an order - after all, why not, I even paid an upfront payment and signed the agreement. 4. A few days before getting a car and after few months wait, I received the information that they are not going to align to the agreement signed (just like this no big deal for them) and they will not sell me the car for the mentioned price and with the following terms, in fact, I need to pay even more money, they will not lease me the car without further payment and in fact, if I don’t want the car, they will not stick to the agreement and sell to somebody else. 5. I said ok, I planned some budget for the car, I was prepared for initial payment and despite the lawyers’ advice, I thought ok, let’s make a deal. 6. I signed the agreement, I got the car. 7. During signing the salesman promises there will be no more payments 8. When signing agreement, a next fee is added to the pricing which needs to be paid. 9. They offered me a fixed interest rate but once I signed the agreement it turned out that the signed rate is floating interest rate. 10. Once I signed the agreement, they quickly took the papers, acting like in some kind of “cheating house” or “fake loan company” - no time to read, just sign and go away and once I came back to them requesting the change of floating to fixed as agreed previously, they said sorry but this is already signed. I quoted my right to 14-day annulment which is granted to every citizen but received the information that they don’t have anything like this and I can go away. So basically, the process of buying a car in my case from the company I was fascinated with turned into a nightmare and was an experience straight from a medieval century. I’m a solid entrepreneur running a global business and I haven’t experienced anything of this kind, simply wanted to buy a car, cash, or lease. But I’ve been treated like garbage and like never before. I strongly warn you against using this company’s services or buying anything from this brand, I feel cheated and maybe I have been - I passed the case to my lawyer and I will be happy to share the evidence with other cheated customers.
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Posted 2 years ago
Great cars, dreadful customer support. Main dealers exist to satisfy their own agenda, zero consideration for the client expectations, it's all about their own interests. Not intending to bore you with another "he said she said" story, there's plenty on here to outline the shocking customer contempt, I am just another one of many. Avoid avoid avoid.
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Posted 2 years ago
Still waiting for a headlight after four months. They have my £1200 that I had to pay up front but they have no idea when they will have one. Car has run out of mot now so I have no car and they dont care in the slightest.
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Posted 2 years ago
BEWARE - Stay well clear of BMW Finance! I rang them for a redemption figure, because I had sold my car. I cleared the outstanding finance in the same day. Their adviser told me I could cancel my direct debit and he confirmed the debt had been repaid. A few weeks later they sent me a letter saying I owe 1 more payment and they slapped a late payment on my credit file. If you try and call them they promise to look into it and "one of their managers will call you back", but this never happens. They won't even respond to complaint letters. I've never had dealings with such an unprofessional company in all my life. If you thinking about getting finance from this company honestly run a mile, it's not worth all the stress you will have.
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Posted 2 years ago
Sytner Leicester - Poor quality vehicle preparation. Awful aftercare service. quite simply unacceptable customer service from this giant of a company where simple resolution and customer service should come first instead of the sale!
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Posted 2 years ago
ABSOLUTE DISGRACE THEY HAVE UNNECESSARY RECALLS SO THEY AN TRY AND GET WORK CATEGORICALLY SAID DO THE AIR BAG AND THAT'S ALL AND THEY DID A HEALTH CHECK MY CAR IA ABSOLUTELY FINE AND THEY SAID IT WAS A DEATH TRAP AND NEEDED URGENT WORK DOING COULD NOT RECOMMEND THEM LESS
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Posted 2 years ago
DAYLIGHT ROBBERY - BMW WILLIAMS BOLTON NEED A NEW FINANCE PARTNER - DON'T SIGN ANY FINANCE DEALS WITH THIS INSTITUTION - THERE ARE MANY OTHER REPUTABLE AND HONEST COMPANIES WHO WILL NOT SWINDLE YOU. NEVER IN MY LIFE EXPECTED THIS FROM A BMW PARTNER. A FIAT DEALERSHIP OFFERS BETTER SERVICE. UTTERLY DISGUSTED. BMW Williams Bolton passed the finance to BMW Financial Services - I will not accept any excuses that its a different company - I bought a £77,980 BMW - this is not a JOKE and I don't expect to be treated like a JOKE. I bought and made finance deals for £5,000 and got better service and didn't the way i'm feeling with you guys, which is SCAMMED. I wish I can leave 0 stars for this disgusting company. Purchased a used BMW 850I for £77,980 in November 2020 and paid 30% downpayment. I financed £54,200 for 36 months with 2.9% APR through this company which got I approved instantly. Collected the car from the dealership , happy with the car, so far all good. Travelled to my home country, and Covid-19 lockdowns broke out and could not return back to the UK but Always honoured my direct debits, and paid 7 so far. Unfortunately the vehicle was vandalised and burnt, and I have decided to pay and settle my finance 7 months after signing, instead of the 36 months finance, as I am selling the car for parts and I have purchased another vehicle. I have spent the last 4 days ringing BMW Financial Services 20 times a day, waiting to receive the amount balance to settle my account in full. They sent me a figure of £48,000 yesterday and I replied that i have made 7 direct debit payments and 2.9% interest for 7 months does not amount to a balance for £47,700. The dealership where I have purchased my next car has worked out and advised me that my settlement figure should be in a region of £44,000 and I have begged and begged for them to explain why they want to charge me a whopping extra £3,700 and they simply don't answer or explain to me anything. Normally a finance company fights with customers to pay their debts however they are doing the opposite with me - They are fighting me because I am paying 29 months earlier and want to overcharge me. I WANT TO PAY MY DEBT - I AM NOT RUNNING AWAY FROM MY DEBT - BUT I WILL NOT ALLOW THEM TO STEAL FROM ME. DISGUSTING AND I AM TAKING IT FURTHER EVEN IF I HAVE TO GO TO THE SUPREME AND EU COURT
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Posted 2 years ago
Bmw is a joke!! If you thinking to buy 3 series, think twice! BMW 3-Series 17 plate Having owned this vehicle for 11 months keeping it well maintained and running smooth, i did regard this car as my pride and joy. That is until Thursday night when I was involved in a serious accident, accidents happen and that’s why we have insurance. However one main aspect of me buying this vehicle was modern cars are safer, more reliable and having spent £18,000+ on this car this is what I expected. This was not the case on Thursday night, whilst driving in the middle lane of the motor way at 67mph my electronic steering wheel failed, causing the wheels to lock and ended with me spinning out and hitting the middle separator barriers at high speed. The car took a big hit at the front and I spent the night in hospital with a very badly cut leg injuries to my neck and back. With all this damage caused I want to know why the airbags failed to deploy for myself and my passenger, We could have been killed that day. If I had, a full investigation would be undertaken to determine the cause and why I suddenly ended up crashing into the middle barriers with no real reason. Today instead I am being asked to pay to find out why. I nearly lost my life in one of your vehicles and because it falls out of ‘warranty’ time limits you are still trying to make money for a diagnostic check,I feel this is unjustified that I could have lost my life in one of your vehicles and now I am still having to mentally take on more stress to determine why all this happened. I rang bmw customer service and explained the accident, they have admitted that bmw 3 series have common fault with the steering wheel as it is electriconic but they were not sure why my airbags failed to deploy so they advised me to go to Local bmw customer service department. I went to Leicester bmw sytner and they tried to avoid checking my car as well charging me extra money as my car don’t have warranty. Regardless of the warranty, all I wanted was my car to be checked to see why my steering wheel locked and why my airbags failed to deploy. One of the staff was rude and said am blaming bmw, when all I wanted was for them to check why my steering wheel locked and why my airbags failed to deploy, two people would’ve lost their life that night because of this. They need to improve their customer service, it’s disgusting.
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Posted 2 years ago
Was misold a service plan, paid the agreed amount monthly from Sep 2020 till Apr 2021 and when I took the car to get serviced, I was hit with a £190 fee which was never mentioned before. They are now refusing to open a complaint from a paying customer, they won't answer my calls and won't call me. Once these guys have your money, you will not matter to them. PLEASE AVOID AT ALL COSTS
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Posted 2 years ago
BMW is rated 2.3 based on 80 reviews