Name: BMW
Rating: 2.30

“BEWARE - Stay well clear of BMW Finance! I rang them for a redemption figure, because I had sold my car. I cleared the outstanding finance in the same day. Their adviser told me I could cancel my direct debit and he confirmed the debt had been repaid. A few weeks later they sent me a letter saying I owe 1 more payment and they slapped a late payment on my credit file. If you try and call them they promise to look into it and "one of their managers will call you back", but this never happens. They won't even respond to complaint letters. I've never had dealings with such an unprofessional company in all my life. If you thinking about getting finance from this company honestly run a mile, it's not worth all the stress you will have.”

Helpful Report

Posted 3 years ago

“Sytner Leicester - Poor quality vehicle preparation. Awful aftercare service. quite simply unacceptable customer service from this giant of a company where simple resolution and customer service should come first instead of the sale!”

Helpful Report

Posted 3 years ago

“ABSOLUTE DISGRACE THEY HAVE UNNECESSARY RECALLS SO THEY AN TRY AND GET WORK CATEGORICALLY SAID DO THE AIR BAG AND THAT'S ALL AND THEY DID A HEALTH CHECK MY CAR IA ABSOLUTELY FINE AND THEY SAID IT WAS A DEATH TRAP AND NEEDED URGENT WORK DOING COULD NOT RECOMMEND THEM LESS”

Helpful Report

Posted 3 years ago

“DAYLIGHT ROBBERY - BMW WILLIAMS BOLTON NEED A NEW FINANCE PARTNER - DON'T SIGN ANY FINANCE DEALS WITH THIS INSTITUTION - THERE ARE MANY OTHER REPUTABLE AND HONEST COMPANIES WHO WILL NOT SWINDLE YOU. NEVER IN MY LIFE EXPECTED THIS FROM A BMW PARTNER. A FIAT DEALERSHIP OFFERS BETTER SERVICE. UTTERLY DISGUSTED. BMW Williams Bolton passed the finance to BMW Financial Services - I will not accept any excuses that its a different company - I bought a £77,980 BMW - this is not a JOKE and I don't expect to be treated like a JOKE. I bought and made finance deals for £5,000 and got better service and didn't the way i'm feeling with you guys, which is SCAMMED. I wish I can leave 0 stars for this disgusting company. Purchased a used BMW 850I for £77,980 in November 2020 and paid 30% downpayment. I financed £54,200 for 36 months with 2.9% APR through this company which got I approved instantly. Collected the car from the dealership , happy with the car, so far all good. Travelled to my home country, and Covid-19 lockdowns broke out and could not return back to the UK but Always honoured my direct debits, and paid 7 so far. Unfortunately the vehicle was vandalised and burnt, and I have decided to pay and settle my finance 7 months after signing, instead of the 36 months finance, as I am selling the car for parts and I have purchased another vehicle. I have spent the last 4 days ringing BMW Financial Services 20 times a day, waiting to receive the amount balance to settle my account in full. They sent me a figure of £48,000 yesterday and I replied that i have made 7 direct debit payments and 2.9% interest for 7 months does not amount to a balance for £47,700. The dealership where I have purchased my next car has worked out and advised me that my settlement figure should be in a region of £44,000 and I have begged and begged for them to explain why they want to charge me a whopping extra £3,700 and they simply don't answer or explain to me anything. Normally a finance company fights with customers to pay their debts however they are doing the opposite with me - They are fighting me because I am paying 29 months earlier and want to overcharge me. I WANT TO PAY MY DEBT - I AM NOT RUNNING AWAY FROM MY DEBT - BUT I WILL NOT ALLOW THEM TO STEAL FROM ME. DISGUSTING AND I AM TAKING IT FURTHER EVEN IF I HAVE TO GO TO THE SUPREME AND EU COURT”

Helpful Report

Posted 4 years ago

“Bmw is a joke!! If you thinking to buy 3 series, think twice! BMW 3-Series 17 plate Having owned this vehicle for 11 months keeping it well maintained and running smooth, i did regard this car as my pride and joy. That is until Thursday night when I was involved in a serious accident, accidents happen and that’s why we have insurance. However one main aspect of me buying this vehicle was modern cars are safer, more reliable and having spent £18,000+ on this car this is what I expected. This was not the case on Thursday night, whilst driving in the middle lane of the motor way at 67mph my electronic steering wheel failed, causing the wheels to lock and ended with me spinning out and hitting the middle separator barriers at high speed. The car took a big hit at the front and I spent the night in hospital with a very badly cut leg injuries to my neck and back. With all this damage caused I want to know why the airbags failed to deploy for myself and my passenger, We could have been killed that day. If I had, a full investigation would be undertaken to determine the cause and why I suddenly ended up crashing into the middle barriers with no real reason. Today instead I am being asked to pay to find out why. I nearly lost my life in one of your vehicles and because it falls out of ‘warranty’ time limits you are still trying to make money for a diagnostic check,I feel this is unjustified that I could have lost my life in one of your vehicles and now I am still having to mentally take on more stress to determine why all this happened. I rang bmw customer service and explained the accident, they have admitted that bmw 3 series have common fault with the steering wheel as it is electriconic but they were not sure why my airbags failed to deploy so they advised me to go to Local bmw customer service department. I went to Leicester bmw sytner and they tried to avoid checking my car as well charging me extra money as my car don’t have warranty. Regardless of the warranty, all I wanted was my car to be checked to see why my steering wheel locked and why my airbags failed to deploy. One of the staff was rude and said am blaming bmw, when all I wanted was for them to check why my steering wheel locked and why my airbags failed to deploy, two people would’ve lost their life that night because of this. They need to improve their customer service, it’s disgusting.”

Helpful Report

Posted 4 years ago

“Was misold a service plan, paid the agreed amount monthly from Sep 2020 till Apr 2021 and when I took the car to get serviced, I was hit with a £190 fee which was never mentioned before. They are now refusing to open a complaint from a paying customer, they won't answer my calls and won't call me. Once these guys have your money, you will not matter to them. PLEASE AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Was misold a service plan, paid the agreed amount monthly from Sep 2020 till Apr 2021 and when I took the car to get serviced, I was hit with a £190 fee which was never mentioned before. They are now refusing to open a complaint from a paying customer, they won't answer my calls and won't call me. Once these guys have your money, you will not matter to them. PLEASE AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“If your of certain ethnicity/non white and own a Motabillity vehicle I would strongly recommended you do not use BMW Stephen James Bromley. They are extremely unprofessional/racist is my opinion from having dealings with them, worst experience I have ever had in my life! I have been extremely saddened today as I’m having to write this review as I never thought in a million years I would be treated like this and made to feel like a second class citizen by BMW.The amount of unprofessionalism and racial profiling I feel I have been subjected to IS UNBELIEVABLE, discrimination at its best! They don’t carry out there work properly. The service technicians that are on £190 + VAT an hour don’t conduct themselves in front of customers appropriately , They overcharge you for work and don’t carry out the Job properly/professionally. PLEASE BE WARNED! DO NOT BRING YOUR VEHICLE TO THIS GARAGE! #BLM”

Helpful Report

Posted 4 years ago

“If your of certain ethnicity/non white and own a Motabillity vehicle I would strongly recommended you do not use BMW Stephen James Bromley. They are extremely unprofessional/racist is my opinion from having dealings with them, worst experience I have ever had in my life! I have been extremely saddened today as I’m having to write this review as I never thought in a million years I would be treated like this and made to feel like a second class citizen by BMW.The amount of unprofessionalism and racial profiling I feel I have been subjected to IS UNBELIEVABLE, discrimination at its best! They don’t carry out there work properly. The service technicians that are on £190 + VAT an hour don’t conduct themselves in front of customers appropriately , They overcharge you for work and don’t carry out the Job properly/professionally. PLEASE BE WARNED! DO NOT BRING YOUR VEHICLE TO THIS GARAGE! #BLM”

Helpful Report

Posted 4 years ago

“Horrendous financial company to deal with. Don't trust them. I bought a used car on Hire Purchase and decided to pay it off early. I paid large sums of money towards this early repayment to reduce my term and reduce my monthly payments. And then a final large sum to pay the settlement figure. However, BMW Finance decided to add more borrowing to my account too. Therefore making no difference to the amount I owed. I received arrears letter after arrears letter; my credit score became affected; direct debits were still taken from my account after the settlement; indemnity claims were made and then charged; and I spent weeks on the phone to BMW trying to get it sorted. The customer service was atrocious. I was told several times that I was wrong, spoken over, that mangers would call me back and never did, I wrote emails detailing all calculations that were replied to with the same arrears info saying I was wrong. I fought tooth and nail to finally get this sorted and now they're doing the same thing with my wife. Don't put yourself through the stress. I can't imagine how many people they have scammed of money.”

Helpful Report

Posted 4 years ago

“Cheated by Williams Manchester BMW We have bought a car from them on 15 Oct'20 and in 24h we reported an issue with the car, "shaking" when driving with the speed 68-80mph.After not very nice conversation they agree to take the car and check it. After two months we we forced to collective the car as the courtesy we had the toad tax run out and they said they checked our car and everything is ok however we didn't agree with this opinion . Meanhile we made a complain to them but there was not respond. We also contacted the UK BMW and reported the situation. The UK BMW arranged an appointment with external garage for yesterday 12.1.21 to check the car again and the outcome of the inspection was shocking. The "shaking " issue is still there ,as we tough ,and it is not typical for the car as we were told by Williams Manchester. Also, we were told the car shouldn't be approved for sold by them to anyone. It has more issues :recall which should be done before it was sold to us ; tyres in the care are not approved by BMW; fresh MOT wasn't done and we were told it would be and a few more little issues . I was advised to speak to the high manager at Williams but instead a sales assistant was sent to speak to me saying there is nobody available. I told him about the news i got form other garage and left him the car keys and logbook saying that i don't want the car any more because they lied to me about the state of the car but requested a courtesy car from them in next 24h and then I left. In next 20 mins surprasingly a manager rang me and then sent me an email saying I'm not allowed to leave the car as I'm not the owner but Black Horse (car was on finance and I informed them about my action). I informed the manager that Im open to negotiations but he refused. In regard to the courtesy car which we need urgently as we are both key workers we were told we not going to have it. Today ,none of us could go to work and provide needed service in this difficult time but also we are loosing income.We are so deeply disappointed that such a big name like Williams BMW treated us not nice , lying to us and now taking any responsibility for the service they provided to us.”

Helpful Report

Posted 4 years ago

“The extended warranty isn't worth the paper its written on as they use 'signs of corrosion' as an excuse for not repairing + keep the car for 2 weeks without calling back following long conversations with different people on the phone to try to resolve the situation. Video or part showed slight oxidation which would surely appear on most parts underneath a car...certainly wasn't a legitimate reason to renege on a £400 policy! Even if they had decided not to honour the claim the service was atrocious and took several really long phone calls made by me just to get the car back.”

Helpful Report

Posted 4 years ago

“We have an M2 two years old and when we apply the brakes the noise is horrific. (Hot or cold) many people including strangers have commented, it’s embarrassing. BMW have looked at it, adjusted the brakes, shaved some off etc, charged me £90 to clean them, then refunded £90 and said there is nothing more they can do. I wrote to the chief executive for BMW and was told basically if the engineer thinks there fine, there is nothing he can do. No wonder BMW service is poor if that’s what’s driven from the top. It’s purely down to costs as our garage man is going to repair it. What a waste of time there warranty is, although it has done me a favour as I was going to buy a new car from one of their showrooms.”

Helpful Report

Posted 4 years ago

“Like a lot of other coporatocracies, like politicians & uncivil servents & the(ir) law only responding to trivia & not paramount matter. Please www. Caulterdons Inverness....strangely enough a d I shouldn't be perplexed as to why enumerable encounters with BMW garages have lost the franchise they should never have been given. Deplorable. Despite havin purchased a brand new BMW r65 in 1979 with dplorabl Euro drop handlbars. Foolishly sellin it t muv up2 a 800 or 1000, S, RS, T, RT, I repurchased a far betr R65'81 with faulltless electronic ignition & far betr raisd Nth American handlbars. Both had useless sidestands. (Thx gudness f Motoworks SureFut sidestand. Fathr welded lugs on2 useless Ctr Stand t prevent repeatd falln off standS. Thx gudness 2 f Mansfields Breakwell&Green handmade stainless exhausts downpipes & silencers as BMWs wer like their R65 stands as was their aftr care Gud f litl or nothn. This despite fact they rplaced clutch but only a cupl of munths owta warrenty & rplacin 3 sets, each of which shuda lasted 36k km but only got 24k owta 3 sets combined mileage. B&G's gud ss new wen 18yrs old havin undrgon wel in xcess of 150k. R65'81 purchased in 1982. Scrapd in 2005 @183, 500km. This thx t deceasd fathr a formr ships eng. I hav since purchased anuthr R65 albeit used in 2008 which I stil now 2019 hav. But eithr it dies or mor likely givn dplorabl state of wot is left of rds I wil! Un-civil servants, clowncilrs & politicians, notably hwys inspectrs & state polis shud b buried alive therin. I wud howevr, nevr agen purchase anothr BMW as in the most unlikely event I outliv this R65 I shud purchase a Moto Guzzi whom unlike BMW stuk t tried, tested, perfected simplicity. Not ovr engineerd. In any event havin crashd then 1982 swervin t miss a car & hitin a trailr BMWs garages in Oslo wer inept. I was skind alive in Misserableboro on Teesside. My now deceased fathr miraculously/incredulously rebilt R65'81. Krausers & Windjamr smashd t smitherines. Upon re-takin it t Middlesbrough, Darlington, Newcastle upon Tyne BMW franchises. All like state polis whom thretnd t prosecute me if I shud hav tuk BMWs inconpetents t cort as I had repeatedly advised their clueless useless franchises sumthin then I didn't no of nor undrstand. But they new @ Kingston upon Hull. Pressin down on rear rak he held fork(s) spun wheel whilst holdin markr pen witch shud hav but didn't touch & mark wheel rim. Bukld accountin f oscilation, crash, bang, hospitl. Sumthin evry1 readin this shud do on all motorbicycles. (Ditto, cars trakin, by virtue of lukin @ fruntvwheels ensurin cana c rear wheels & vice versa). Since then yet mor BMW incompetence, gross dereliction of duty of care & responsibility has since cum t lite in both York & notably InverMESS . Givn this & far 2 much t document here in nevr evr cud I evr agen purchase a BMW. Brilliant simplistic engineerin f as my deceased fathr & his, both ships engineers extoled the miraculous R65 praising its (beauty in) simplicity. Less t go rong, time, trubl, efrt, xpense f DIY or worse othrs, notably case scenario BMW incompetents t resolve. Brilliant machines. Hopeless, clueless, useless franchises. Sumthin no auto manufacturer shud av (vested, self-servin, self-promotionl interest therin). BMW aftr sales care. All but criminal. Disgraceful & Deplorable. Thx f the memorable scars, wasted, time, trubl, efrt & xpense (witch as with all RTA's NHS) shud av been reimbursed...like un-civil servants, notably hwys inspectrs; clowncillors, politicians, P.lebian and/or P.erjurin C.onstafools they shud b buried alive in their potholes. They like BMWs franchises & mechanics r a monumentl disgrace t human'kind'! Nevr, evr agen (shud I evr purchase BMW. They delivrd me t hell. They can go t hell! The only redeemin festure bein such that all but all those BMW franchises I have had the mis-fortune t use hav lost their franchise and/or ceasd tradin endsngerin othrs machines, life & limb. Shud BMW read this, pls do issue a writ. I'd b only 2 plsd t atend cort & invite media along.”

Helpful Report

Posted 4 years ago

“I got my daughter to lease a car from BMW because as I’m German I thought that they operated the same as in Germany. It has been a disaster and I would say to anyone DO NOT GET A BMW IN THE UK. We are still trying to argue about manufacturing faults . It would take too long to write it all down just be warned.”

Helpful Report

Posted 5 years ago

“John Matthew who was with the company messed up job, didn't send paperwork when requested and left out work that was meant to be carried out. Branch Manager would rather deflect the problems and not address and rectify them putting customers health and safety on the line to so they can double up on making profit from completing the job and charging more. If the manager is unprofessional, you expect same with staff. They also don't clean cars properly as previous customers paperwork were found in the loan car dated back months ago GDPR Breach. Loving the the reviews below showing people with one review or slating off another BMW dealership in reviews with 2 or more. Someone would say they even make up the reviews just to get get the sales in. Research before you pay thousands of pounds to this cowboy manager and his branch which will damage your car and also leak your private information out by not securing them and make you spend money on works that they don't finish. Please take all paperwork out of the car as this branch doesn't protect your private documents. I don't have any experience of other Barons branch so cannot comment on the company itself. Never expected a official BMW dealership to be so unprofessional. From experience this is the first branch I have ever had issues with. Poor management is the main reason for cowboy style of customer service. Make sure you leave feedback with Motor Ombudsman's Service as cowboys like David Bain (branch manager) need to learn how to manage and be professional as set out by BMW UK.”

Helpful Report

Posted 5 years ago

“Having had to deal with the centrally based Customer Service department with a complaint and expecting a professional response from a company with the prestige of BMW, I was shocked at how amateurish the response to my complaint was and how my complaint and the follow up had not even been properly read or understood. Maybe I am being sceptical but it seems that the senior management were perhaps too busy playing on the golf course to take an interest in the company’s reputation. Customer relations obligations were delegated to what appeared to be college students in a call centre, whose brief was to get through as many complaints as fast as possible, rather than being empowered to put things right and restore customer satisfaction. The rhetoric bordered on the disrespectful, and at one time I was referred to as “Mike” which is not how I signed off my name or the name that my sale was made in but was a component of my email address. It was clear that my complaint had not been fully read, and I was made to feel like an opportunist who was attempting to get something for "free". I do not need to pay BMW prices to have to suffer that and will not be buying or recommending BMW again. Poor customer service can be a very expensive business if you get it wrong.”

Helpful Report

Posted 5 years ago

“It is not a trust worthy car at all It is not a trust worthy car at all - put me in a near-death situation I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMW's claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate "write-right". It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise). I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and non workable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense. This also reminded me of BMW's electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW. I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMW's response to this issue and whether they resolve this at their cost.”

Helpful Report

Posted 5 years ago

“It is not a trust worthy car at all It is not a trust worthy car at all - put me in a near-death situation I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMW's claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate "write-right". It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise). I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and non workable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense. This also reminded me of BMW's electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW. I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMW's response to this issue and whether they resolve this at their cost.”

Helpful Report

Posted 5 years ago

“Never take out a PCP with BMW Mini Finance. The customer service is appalling. I phoned to ask for a settlement figure and was told I would have nothing to pay if I returned my vehicle. As a result of this, I terminated my contract and bought another car only to be told a couple of days later I actually had over £1500 left to pay! Having admitted their mistake, citing human error, they offered me £75 for highlighting a ‘training need.’ They proceeded to bombard and bully me with letters all within a two week time period! Staff are unaware of their own proceses and procedures and I have been ill advised on various occasions. I would NEVER EVER use or recommend BMW and their financial services to anyone.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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