I had a great deal of trouble signing/getting into the test site to do the course and complete the test. It took several phone calls and I was told that the Explorer Browser has given some problems so to try the Chrome Browser which meant of course downloading and setting preferences for another online internet browser. This was a little tedious and I must admit that if I had not already paid my Fee I would have likely moved on to another provider of the course. I also found that even then some of the video in the course material did not play very well with interruptions and restarts required.