I am EXTREMELY disappointed in Bob's furniture, the quality of their furniture, and their "furniture insurance". We bought furniture from the and our couch broke within 6 months. We filed a claim with the insurance that we purchased from them just for them to NEVER get back to us with a conclusion as to whether they are going to fix or replace our couch. We tried calling them and all they could tell us was just file a claim again. We filed a claim once again just for them to respond with "We have attempted to process your furniture claim. However, we were unable to complete the process as damages you reported were already filed on a previous claim". Yes, we filed a previous claim but Bob's DID NOT get back to us regarding the claim and when we tried to get answers their answer was to just file a claim again. Now we are stuck with a broken couch that we are still paying for and a waste of insurance. We will NEVER purchase from Bob's again nor will we ever recommend them to anyone.