Deb
I saw the Boho Factory dress ad pop up on my IG feed back in February and couldn’t believe my luck, I had found a website where they had so many beautiful dresses for SO CHEAP!! Well, we all know that saying right, “If it seems too good to be true, it usually is...” It looked like they had a high volume of sales and positive reviews so my boyfriend went ahead and bought me multiple dresses from the site, spending ~$200 in total. They sent one email with the order confirmation, and then nothing else besides their “sale” emails which were coming ~5x/day. According to their website the shipping time to the US is 8-25 days, we were told we would receive a confirmation with tracking once it had shipped, we did not. Over a month went by and we didn’t receive a tracking number or the clothing. I reached out to the company, they said the items were being held at US customs (coming from China) and that a tracking number would be provided once released. Weeks went by and we never received anything. We then opened up a case with the credit card company as this was becoming ridiculous, got our money back as it was obviously a fraudulent transaction (paid for a product we never received.) A week later we were charged again!! The claim came back on us and we were forced to pay again because Boho Factory had provided PROOF that the items had been delivered. WAIT, WHAT?! 1. We never received this tracking number and 2. Up until this point, when we searched our order number in their shipping tracker it would show up as “shipped” with no other information (no tracking number.) Now when it’s searched it shows all items have been delivered... Ok, this makes 0 sense... We now have proof from the company that an order that apparently had no tracking number until being delivered, has been delivered? We fought back and forth with them for months, even tried going through USPS lost mail, apparently our order had been delivered to our address and that it must have been stolen but we are still responsible for paying for the dresses. Our apartment complex has a parcel pending system, this package was never logged into it and not delivered to our address. The company told us to check with our neighbors as the tracking number showed delivery confirmation. (Seriously?! Start checking with our neighbors for a package that was apparently delivered months ago...?) At this point it was a lost cause, we never got our money back and never received anything. This company is an absolute SCAM!! Once doing some research we realized many others have experienced the same: either they never receive what they order or the dresses come and are nothing like what they are supposed to be. Don’t waste your time or money! Can’t believe these scammers have not been shut down yet!! Any positive reviews are bots or paid for. SCAM SCAM SCAM!!!! BUYER BEWARE!!!
Helpful Report
Posted 1 month ago
Boho Factory is rated 1.35 based on 444 reviews

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