Sue Lanigan
I ordered four tops, all sized large. One of the four tops, is not a large, despite being labelled Large, it does not fit, far to small. I really want this jacket, otherwise i would not have ordered it. I went through the process of returning it to discover I had to pay $15.00 to return something that does not fit and apparently after talking to the staff at BOOHOO it is my fault. Magdalena even admitted that There is a difference between suppliers and it isnt the company’s fault that the sizing is not the same as other suppliers. So why is it my fault. 3 tops fit, one doesnt, and this is my fault. It is possible that the garment is sized incorrectly, but apparently that is my fault. I asked for Magdalena to explain, but got fobbed off and the standard response, “Bad LUCK” is all i could read into this. No where, when I was purchasing the jacket did you say or the site say, that there is a possibility that Large does not actually mean Large, maybe medium. It is a game of roulette. Bad luck if it does not fit. When i ordered the first time, you sent me the wrong colour, that was fine. Your bad, and I was allowed to return it, free. However, now one of your suppliers cant make Large to be Large, now that now that is my fault. Please explain???? Can’t wait to here. Magdalen could not explain or justify why it was my fault if the supplier of BOOHOO garments have different sizes, further more why I have to pay for that! Should you not be guarantying what you sell? If I was in a shop i would not have bought it. Why would I buy something that does not fit? I really want the jacket, only if it fits. I really liked your products, but this is a turn off for me. I am happy to take this further if you wish.
2 months ago
 
Boho Factory has a 1.39 average rating from 513 reviews

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