Sue
SCAM AND RUDE AF! Don't fall for their nice pictures! SCAM! SCAM! SCAM! I followed their instagram a while as I was in love with one of their bags. When I finally were able to afford it, I ordered a handbag, sandals and necklace. It took a while until the bag arrived and I was SHOCKED!! It was such a thin material, the leather bag already almost ripped and it had a big hole inside the bag towards the inner pocket. The cutouts were very untidy and not cut properly, the stitching was only some sort of cheap and unprecise stamping. Absolute cheapest quality! The invoice on the outside of the package said "gift bag, value £5" (the only thing they probably didn't lie about) when I paid £98 for it!! I messaged them for a refund - no answer. After several attempts I finally got an answer only after I asked them directly on their Facebook page. They had a 100% money back guarantee if you don't like the article, I said it was broken and cheap quality and I only been told in that case they can't refund and I should go to a leather consultant as they all will tell me it's handmade and absolute genuine premium leather. The joke of my life! A few days later I received the necklace in a little package that came from China.. value on the invoice: 50p. I opened a claim on paypal and documented everything, how the bag arrived broken and all the chat conversation. The seller responded and blamed me to be guilty for ordering huge amounts (£120?!) And open claims with no reason only to ruin their business (I still havent received my shoes at that point) I documented everything and even sent pictures of me dropping off the parcel for return. I already told paypal the return adress on the website doesn't exist and is different from the one on the invoice and the parcel might not even arrive (the seller had a note on the website that in case the parcel gets lost or never arrives you won't get a refund). Paypal said as long as I can prove I posted the parcel I will get a refund. After few weeks my case got closed in favour of the seller!! I contacted paypal again and explained, they said it never arrived, so again - I showed all my proof I had and the tracking fees I paid to the morroccan border. Finally they apologised and I got a full refund.. After 2 months the sandals finally showed up, again from China and no leather at all, very rubbish quality - again - ended in the bin. I am so sceptical normally but their false guarantees, professional looking picture's and webite with all this logos.. certified.. trustpilot what not - made me believe. DON'T GET FOOLED!! SAVE YOURSELF HOURS AND HOURS OF HASSLE!!
3 years ago
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bohogang.com has a 2.9 average rating from 34 reviews

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