“Stay away from this fake store! They must be reported to the authorities! I paid for my shoes then I received an email that they are having trouble continuing my payment and new link to pay again. I checked my bank account and the first payment has gone through without a problem.
No shipping information, no response to my emails, simply scammers!!”
“Horrible customer service doesn’t get back to you or ship your item in 1 - 3 days as it says they do on their website. They say it’s easy to get a refund as you pay with with paypal but that is another lie as paypal is not their only form of payment. Would not recommend buying from them.”
“I really hope you're reading this before you buy from bohogang.com and not after.... This company is a shocker! Their photos are great and their products look amazing, but what you get is radio silence after the initial confirmation and then you'll probably have to threaten them with an investigation from the bank to actually get something sent. What they do send is 'goat' leather products, which are then and have a terrible smell (hang it in the garage only smell). We asked if we could return it for a refund, and after sending what appeared to be a fake address, they then went radio silent again. I'm not sure how much of the company is a scam and how much is 'the worst customer service you'll find'... But just do yourself a favour and buy from a reputable company who doesn't target people through unrealistic instagram images... These companies really shouldn't be allowed to exist :(”
“If I could give no stars, I would.
Been OVER A YEAR since I placed an order with Bohogang. Some of the items showed up, while others did not.
When I emailed Laura, she corresponded back and forth a couple of times but then went radio silent. I’ve been asking for updates, or hell, just even a reimbursement which is THE VERY LEAST they can do, but crickets.
This is without a doubt the most unprofessional service I’ve ever received. It is not worth your business.”
“SCAM AND RUDE AF! Don't fall for their nice pictures!
SCAM! SCAM! SCAM! I followed their instagram a while as I was in love with one of their bags. When I finally were able to afford it, I ordered a handbag, sandals and necklace. It took a while until the bag arrived and I was SHOCKED!! It was such a thin material, the leather bag already almost ripped and it had a big hole inside the bag towards the inner pocket. The cutouts were very untidy and not cut properly, the stitching was only some sort of cheap and unprecise stamping. Absolute cheapest quality! The invoice on the outside of the package said "gift bag, value £5" (the only thing they probably didn't lie about) when I paid £98 for it!! I messaged them for a refund - no answer. After several attempts I finally got an answer only after I asked them directly on their Facebook page. They had a 100% money back guarantee if you don't like the article, I said it was broken and cheap quality and I only been told in that case they can't refund and I should go to a leather consultant as they all will tell me it's handmade and absolute genuine premium leather. The joke of my life! A few days later I received the necklace in a little package that came from China.. value on the invoice: 50p. I opened a claim on paypal and documented everything, how the bag arrived broken and all the chat conversation. The seller responded and blamed me to be guilty for ordering huge amounts (£120?!) And open claims with no reason only to ruin their business (I still havent received my shoes at that point) I documented everything and even sent pictures of me dropping off the parcel for return. I already told paypal the return adress on the website doesn't exist and is different from the one on the invoice and the parcel might not even arrive (the seller had a note on the website that in case the parcel gets lost or never arrives you won't get a refund). Paypal said as long as I can prove I posted the parcel I will get a refund. After few weeks my case got closed in favour of the seller!! I contacted paypal again and explained, they said it never arrived, so again - I showed all my proof I had and the tracking fees I paid to the morroccan border. Finally they apologised and I got a full refund.. After 2 months the sandals finally showed up, again from China and no leather at all, very rubbish quality - again - ended in the bin.
I am so sceptical normally but their false guarantees, professional looking picture's and webite with all this logos.. certified.. trustpilot what not - made me believe.
DON'T GET FOOLED!! SAVE YOURSELF HOURS AND HOURS OF HASSLE!!”
“SCAM AND RUDE AF! Don't fall for their nice pictures!
SCAM! SCAM! SCAM! I followed their instagram a while as I was in love with one of their bags. When I finally were able to afford it, I ordered a handbag, sandals and necklace. It took a while until the bag arrived and I was SHOCKED!! It was such a thin material, the leather bag already almost ripped and it had a big hole inside the bag towards the inner pocket. The cutouts were very untidy and not cut properly, the stitching was only some sort of cheap and unprecise stamping. Absolute cheapest quality! The invoice on the outside of the package said "gift bag, value £5" (the only thing they probably didn't lie about) when I paid £98 for it!! I messaged them for a refund - no answer. After several attempts I finally got an answer only after I asked them directly on their Facebook page. They had a 100% money back guarantee if you don't like the article, I said it was broken and cheap quality and I only been told in that case they can't refund and I should go to a leather consultant as they all will tell me it's handmade and absolute genuine premium leather. The joke of my life! A few days later I received the necklace in a little package that came from China.. value on the invoice: 50p. I opened a claim on paypal and documented everything, how the bag arrived broken and all the chat conversation. The seller responded and blamed me to be guilty for ordering huge amounts (£120?!) And open claims with no reason only to ruin their business (I still havent received my shoes at that point) I documented everything and even sent pictures of me dropping off the parcel for return. I already told paypal the return adress on the website doesn't exist and is different from the one on the invoice and the parcel might not even arrive (the seller had a note on the website that in case the parcel gets lost or never arrives you won't get a refund). Paypal said as long as I can prove I posted the parcel I will get a refund. After few weeks my case got closed in favour of the seller!! I contacted paypal again and explained, they said it never arrived, so again - I showed all my proof I had and the tracking fees I paid to the morroccan border. Finally they apologised and I got a full refund.. After 2 months the sandals finally showed up, again from China and no leather at all, very rubbish quality - again - ended in the bin.
I am so sceptical normally but their false guarantees, professional looking picture's and webite with all this logos.. certified.. trustpilot what not - made me believe.
DON'T GET FOOLED!! SAVE YOURSELF HOURS AND HOURS OF HASSLE!!”
“Hands down the worse customer service experience I've had so far. I made my order at the end of June but, since then, I did not receive any form of communication on the status of my order. I contacted them via email, facebook, and instagram but barely got any response. When I did get a response, I got different answers. I also requested a refund for my order (which was their idea since apparently my order was "lost in transit") but got no response. You are better off saving your money or spending it on something actually worth it.”
“I want to give 0 stars but this won’t allow me to. No customer service and no reply concerning my order I placed weeks ago. Wish I would have read the reviews before ordering from this unprofessional site!!!”
“This company scams people. I purchased one of their Moroccan bags & it took over a month to get here & the customer service was rude & unresponsive. The item I received is absolutely not what I ordered, I have reached out multiple times & I have yet to receive a reply! I attempted to comment on Facebook & they deleted my comment & blocked me. DO NOT SHOP HERE! They are scamming people.”
“Where is my package or refund? This is very ridiculous! I have been sending emails and messages through Facebook and haven’t gotten this issue resolved yet and it has been since April. You guys need to get your stuff together! I am VERY upset and want this fixed ASAP. This is going on 7 months now! I literally have been robbed by this company!”
“Could not be more happy, purchased a personalised pillow case for my mum for christmas & she loves it, fast delivery & would definitely order from this site again.”
“This is the second time I’ve bought something. I can say that both times I have not been disappointed.
I’ve ordered two bags. The website is easy to manoevre- had some problems when trying to make some changes as not so easy...
but you can review your order before ordering.
The items arrived really quickly- a few days after ordering. The quality is great!! The pictures are clear, the material is soft. You can put lots of pictures on the item- without being charged a fortune.
The recipients were over the moon with them. A real treasure they can keep. Would highly recommend.”
“purchase a moroccan bag , the quality and size great , love the bag so much reordered it again. whenever I use the bag I am always complimented on it and asked where I got it . both times I placed orders I have live chatted and found them to be helpful and friendly . would not hesitate to recommend the bag or company”
“Blankets ordered were gorgeous, colours vibrant, quality very good, my husband died this year and the rose was planted in memory of him, they arrived within four days, ordered for Xmas presents, everyone who has seen them thinks they're lovely and asked where I got them.”
“Excellent, beautiful pictures of the products on social media but when I received the product it was far from it..just horrible. Been trying for months to get some answers from the company but they refuse to answer, and to top it all, I wrote on their social media to criticize and got blocked. Clearly not a legit business so I'd advise everyone to stay away from them.”
“Super bad customer service, and frankly the whole company is a scam. They sell "leather" products that rip and tear immediately and are really poor quality. Plus the smell of whatever the material is is absolutely horrible, something you cannot possibly be carrying around.
The product I ordered seemed alright (despite the smell), although the leather felt like plastic, but after using it only 3 days the bag ripped. Alright this can happen but I have now been trying to chase the company about this for more than a month and have not received any answers from them..just shocking.
To me it's super clear that they know their product is not worth the money but their happy to have it and then ignore your complaints. An utter, horrible, rude scam. Do not order anything from them. They are very good at making their product look good in social media but what you get is far from it.”
