“Stay away from this fake store! They must be reported to the authorities! I paid for my shoes then I received an email that they are having trouble continuing my payment and new link to pay again. I checked my bank account and the first payment has gone through without a problem.
No shipping information, no response to my emails, simply scammers!!”
“Horrible customer service doesn’t get back to you or ship your item in 1 - 3 days as it says they do on their website. They say it’s easy to get a refund as you pay with with paypal but that is another lie as paypal is not their only form of payment. Would not recommend buying from them.”
“I really hope you're reading this before you buy from bohogang.com and not after.... This company is a shocker! Their photos are great and their products look amazing, but what you get is radio silence after the initial confirmation and then you'll probably have to threaten them with an investigation from the bank to actually get something sent. What they do send is 'goat' leather products, which are then and have a terrible smell (hang it in the garage only smell). We asked if we could return it for a refund, and after sending what appeared to be a fake address, they then went radio silent again. I'm not sure how much of the company is a scam and how much is 'the worst customer service you'll find'... But just do yourself a favour and buy from a reputable company who doesn't target people through unrealistic instagram images... These companies really shouldn't be allowed to exist :(”
“If I could give no stars, I would.
Been OVER A YEAR since I placed an order with Bohogang. Some of the items showed up, while others did not.
When I emailed Laura, she corresponded back and forth a couple of times but then went radio silent. I’ve been asking for updates, or hell, just even a reimbursement which is THE VERY LEAST they can do, but crickets.
This is without a doubt the most unprofessional service I’ve ever received. It is not worth your business.”
“SCAM AND RUDE AF! Don't fall for their nice pictures!
SCAM! SCAM! SCAM! I followed their instagram a while as I was in love with one of their bags. When I finally were able to afford it, I ordered a handbag, sandals and necklace. It took a while until the bag arrived and I was SHOCKED!! It was such a thin material, the leather bag already almost ripped and it had a big hole inside the bag towards the inner pocket. The cutouts were very untidy and not cut properly, the stitching was only some sort of cheap and unprecise stamping. Absolute cheapest quality! The invoice on the outside of the package said "gift bag, value £5" (the only thing they probably didn't lie about) when I paid £98 for it!! I messaged them for a refund - no answer. After several attempts I finally got an answer only after I asked them directly on their Facebook page. They had a 100% money back guarantee if you don't like the article, I said it was broken and cheap quality and I only been told in that case they can't refund and I should go to a leather consultant as they all will tell me it's handmade and absolute genuine premium leather. The joke of my life! A few days later I received the necklace in a little package that came from China.. value on the invoice: 50p. I opened a claim on paypal and documented everything, how the bag arrived broken and all the chat conversation. The seller responded and blamed me to be guilty for ordering huge amounts (£120?!) And open claims with no reason only to ruin their business (I still havent received my shoes at that point) I documented everything and even sent pictures of me dropping off the parcel for return. I already told paypal the return adress on the website doesn't exist and is different from the one on the invoice and the parcel might not even arrive (the seller had a note on the website that in case the parcel gets lost or never arrives you won't get a refund). Paypal said as long as I can prove I posted the parcel I will get a refund. After few weeks my case got closed in favour of the seller!! I contacted paypal again and explained, they said it never arrived, so again - I showed all my proof I had and the tracking fees I paid to the morroccan border. Finally they apologised and I got a full refund.. After 2 months the sandals finally showed up, again from China and no leather at all, very rubbish quality - again - ended in the bin.
I am so sceptical normally but their false guarantees, professional looking picture's and webite with all this logos.. certified.. trustpilot what not - made me believe.
DON'T GET FOOLED!! SAVE YOURSELF HOURS AND HOURS OF HASSLE!!”
“SCAM AND RUDE AF! Don't fall for their nice pictures!
SCAM! SCAM! SCAM! I followed their instagram a while as I was in love with one of their bags. When I finally were able to afford it, I ordered a handbag, sandals and necklace. It took a while until the bag arrived and I was SHOCKED!! It was such a thin material, the leather bag already almost ripped and it had a big hole inside the bag towards the inner pocket. The cutouts were very untidy and not cut properly, the stitching was only some sort of cheap and unprecise stamping. Absolute cheapest quality! The invoice on the outside of the package said "gift bag, value £5" (the only thing they probably didn't lie about) when I paid £98 for it!! I messaged them for a refund - no answer. After several attempts I finally got an answer only after I asked them directly on their Facebook page. They had a 100% money back guarantee if you don't like the article, I said it was broken and cheap quality and I only been told in that case they can't refund and I should go to a leather consultant as they all will tell me it's handmade and absolute genuine premium leather. The joke of my life! A few days later I received the necklace in a little package that came from China.. value on the invoice: 50p. I opened a claim on paypal and documented everything, how the bag arrived broken and all the chat conversation. The seller responded and blamed me to be guilty for ordering huge amounts (£120?!) And open claims with no reason only to ruin their business (I still havent received my shoes at that point) I documented everything and even sent pictures of me dropping off the parcel for return. I already told paypal the return adress on the website doesn't exist and is different from the one on the invoice and the parcel might not even arrive (the seller had a note on the website that in case the parcel gets lost or never arrives you won't get a refund). Paypal said as long as I can prove I posted the parcel I will get a refund. After few weeks my case got closed in favour of the seller!! I contacted paypal again and explained, they said it never arrived, so again - I showed all my proof I had and the tracking fees I paid to the morroccan border. Finally they apologised and I got a full refund.. After 2 months the sandals finally showed up, again from China and no leather at all, very rubbish quality - again - ended in the bin.
I am so sceptical normally but their false guarantees, professional looking picture's and webite with all this logos.. certified.. trustpilot what not - made me believe.
DON'T GET FOOLED!! SAVE YOURSELF HOURS AND HOURS OF HASSLE!!”
“Hands down the worse customer service experience I've had so far. I made my order at the end of June but, since then, I did not receive any form of communication on the status of my order. I contacted them via email, facebook, and instagram but barely got any response. When I did get a response, I got different answers. I also requested a refund for my order (which was their idea since apparently my order was "lost in transit") but got no response. You are better off saving your money or spending it on something actually worth it.”
“I want to give 0 stars but this won’t allow me to. No customer service and no reply concerning my order I placed weeks ago. Wish I would have read the reviews before ordering from this unprofessional site!!!”
“This company scams people. I purchased one of their Moroccan bags & it took over a month to get here & the customer service was rude & unresponsive. The item I received is absolutely not what I ordered, I have reached out multiple times & I have yet to receive a reply! I attempted to comment on Facebook & they deleted my comment & blocked me. DO NOT SHOP HERE! They are scamming people.”
“Where is my package or refund? This is very ridiculous! I have been sending emails and messages through Facebook and haven’t gotten this issue resolved yet and it has been since April. You guys need to get your stuff together! I am VERY upset and want this fixed ASAP. This is going on 7 months now! I literally have been robbed by this company!”
“Excellent, beautiful pictures of the products on social media but when I received the product it was far from it..just horrible. Been trying for months to get some answers from the company but they refuse to answer, and to top it all, I wrote on their social media to criticize and got blocked. Clearly not a legit business so I'd advise everyone to stay away from them.”
“Super bad customer service, and frankly the whole company is a scam. They sell "leather" products that rip and tear immediately and are really poor quality. Plus the smell of whatever the material is is absolutely horrible, something you cannot possibly be carrying around.
The product I ordered seemed alright (despite the smell), although the leather felt like plastic, but after using it only 3 days the bag ripped. Alright this can happen but I have now been trying to chase the company about this for more than a month and have not received any answers from them..just shocking.
To me it's super clear that they know their product is not worth the money but their happy to have it and then ignore your complaints. An utter, horrible, rude scam. Do not order anything from them. They are very good at making their product look good in social media but what you get is far from it.”
“Certainly a fraud. It took a month to receveid the crystal summer sandals that don´t match with the photo - sole, leather and the crystal roses , full of imperfections and with poor quality (with a toxic smell), not in accordance with the price I paid .Besides, it is impossible to wear them as 42 size fit a 39/40 and my number is 41. They didn´t even reply my complaint. They have de audacity of entitled themselves "luxury designer brand", providing clients high quality - I´ve received these sandals only in a black plastic bag. Don´t inform date of delivery. I deeply regret this purchase because the sandals ar not in compliance nor for offer. Besides, I also wrote this review on their website but it cannot be seen - clearly manipulated. I suspect of all 5 stars.”
“Un TIMO!!!! Llevo un mes esperando por mi compra, la cual ya la doy por perdida. Intento contactar vía email y no obtengo respuesta, únicamente he recibido contestación cuando les he puesto mensaje vía Instagrsm,el que postiormente han borrado. He perdido 40€ por unas sandalias, pero no me voy a cansar de contar la poca profesionalidad y el engañoso negocio que representa Bohogang”
“I bought 2 bags for 200 dollars and was very dissapointed with the quality. Both bags had stitching coming out when i got them. I have been trying to contact them for weeks now with no response. i just checked my credit card to see how much they costed and found a phone number associated with the purchase out of texas. Which they claim if you want to return to "moracco" itd be 300 for shipping which they wont cover. So i called this number and some foreign guy answered and tried to pretend he couldent hear me on the phone, once i told him i could he barely wanted to help and just kept trying to put me off and say hed email me. here is the number 1-940-314-0580. He even texted me...”
“Absolutely despicable! I’m usually good at identifying which websites are legit but this one got me good.
1. The name “GANG” is already a red flag. Gangs are never any good.
2. They created their website smoothly and perfectly looking that no one could tell it’s fake website.
3. They have social media pages that have tons of followers which made them even more legit looking.
4. Their “5 star ratings” on their items but no comments that you can click on and read.
5. They have good reviews in other websites that made me really feel like they’re legit
I’m so mad at myself and appalled at how they got me so good. I can usually tell with one look if something online is fake. But this one is completely stealthy.
The person who made this must be an I.T. Professional. I read through their website they’re based in Morocco as well. Hence why it’s impossible to reach out to them. This is a learning experience from me, now I gotta be extra careful. To the owner of this website if you’re reading this. Shame on you, we put our trust in you and hope to buy something amazing from your culture only to be backstabbed by your dishonesty. This is our HARD EARNED money, some of us are buying gifts for a loved one, or waited and saved money to buy something we’ve always wanted but you have the audacity to do us all dirty. How can you sleep knowing many people are falling for your trap? SHAME ON YOU! You can keep my money, I don’t expect I will get it back from you but I can always earn it again. But know that people like you are what’s wrong in this world, and it’ll be a planet without you all in here.”
“The website looks professional AT FIRST. I am normally quite aware of scam and fraud. But I got fooled by this one.
I ordered a MOROCCAN LSSAN HAND-STITCHED PURSE (£63,88 on offer, down from £78,26) and a pair of
GOLDEN VIKTORIA SANDALS (£35,12). The pictures look quite professional, the description says its premium materials and genuine leather, also that they have over 80.000 happy customers, a 30 days money-back guarantee, a tracking number for every order plus they advert with 100% Money-back guarantee - love it or get 'em for free!
I ordered and paid with paypal. A few minutes later I received a confirmation email, that said one item is prepared for shipment and I will receive a tracking number (which I never did) and the other ordered item said accepted, we are getting it ready. That stayed like this for a whole week, no updates were made about the delivery status. I tried to get hold of the customer support, which is very poorly. Only after I commented with my question on their website public, they responded and asked for my order number. I sent it, they wanted to get it checked but that's it. In the meantime I was talking with another unsatisfied customer, who ordered like me sandals. She said it took 8 weeks and she had to open two disputes until she finally got her money back, as the sandals were nothing like advertised, absolute cheap plastic material. To my surprise I received a parcel today by fedEx (7 days after I´ve ordered) I had to sign (i thought it would be something else I was waiting for). I opened the thin paperwrap and inside was the handbag, in no other cover or wrap to protect it.. At first i was positive surprised because the first look was like the one on the pictures. But I quickly realised that this handbag was absolutely cheap made, the stitches were only burnt into the leather, the leather was genuine, but supersupersuperthin, so you could see the burnt in patterns from the front on the inside. The leatherstrap is so thin that I am afraid if i ever would carry that bag it would fall apart after 2 or 3 usages. I opened the little attached bags and there was a big hole on the inside of the leather, where coins or smaller items easily could fall into the walls of the handbag. All in all - if you dont take a closer look it LOOKS okay, but it feels so extremely thin that it will break shortly. If you think they advertise it as a premium material leather bag and want to have 78£ for it, it is an absolutely joke. If I would see it in a shop I´d be willing to pay 5-10£ for it - maximum. Of course, something like the 100% money back guarantee if you are not satisfied is nowhere to be seen, not in the FAQ nore the Return Policity. I paid by Paypal and hope I am eligible for free return via paypal, as Bohogang only accepts tracked returns. Beside that I definatelly will open a dispute, as this is clearly fraud and customers are lured to buy their products with hundreds of fake 5star ratings and a "realtime tracker" that constantly shows how popular their items are and how many people buy them each second. DONT GET FOOLED BY THE PICTURES. Facebook and pinterest is still active, but their twitter account is blocked as it seemed to be scam. DONT WASTE YOUR MONEY!!!!!”
