I had a terrible experience with this company, and it all came to a head when I tried to cancel my service. It's amazing how difficult a company can make it when you want to leave. First off, there is no option to cancel or even request a cancellation online—something that should be standard practice these days. Instead, they make you jump through hoops by saying they'll call you back to process the cancellation. But instead of the promised call, I received another invoice! It feels like they intentionally make it impossible to cancel just to squeeze more money out of you. Overall, it was an extremely frustrating and disappointing experience. Avoid them if you value your time and sanity.