“This company is nothing but a scam, and I wish I had seen reviews before depositing such a large sum of money-over two million dollars. After my deposit, I was unable to withdraw any funds, and they demanded additional money to unfreeze my account. It was clear I had fallen victim to a fraudulent scheme. Luckily, a coworker had a similar experience and recommended Mrs. Doris Ashley. I contacted her, and after a thorough investigation, she was able to recover $450,000 for me. I'm beyond grateful for her assistance, and I encourage anyone in need of help to reach out to her via.
Email: dorisashley71 (@) gmail com
WhatsApp at +1--(404)—721-56-08 for legitimate help.”
“STAY AWAY THIS COMPANY LIES CHEATS AND I CAN PROVE IT TO ANY ONE VIA PERSONNEL WHATS APP MESSAGES FROM STAFF IN EVENINGS AND WHAT WAS AGREED THEY TRY TO CHEAT ME I.E. In london a Tousif and Roger lied and recently abused until i taught them a lesson. 1 year lying about information and then creating abuse at the end . Maleta from south africa spoke to me and apologised but lied as next day did not call back and then the next guy name i could not understand said i get call 2pm and 3.15pm im on call again and as i write this the lady has just put me on hold and diverted me THEY ARE A SCAM COMPANY with bad sales man who are thieves liars and cheats REAL POOR CUSTOMER SERVICES .. they just put ohone down on me now”
“We had our details passed to them whilst looking for a price for a contract renewal at work. Within seconds they were on the phone so I went through the options with them. Next day we resigned with our existing supplier so when they called back I said no thanks and to take us off the call list. Over the last 2 days I have had 6 calls from them despots asking to be taken off, including one at just before 6pm on a Friday - they don't seem to want to take no for an answer. Looking at the rest of the reviews I'm glad I didn't sign up”
“Poor service and a convoluted cancellation process make it a challenging provider to work with. I would advise exploring more reliable alternatives for online phone services.”
“Just dont, this is the first time in my life that i actually felt scammed, I was looking for a phone number for my company and i was looking around and then i found bonline tried it. Then i canceled it as i dint get what i wanted, (to ring on 2 phones), a week later after i signed with vonage, Bonline called me again and made me an offer. I said, no thanks im looking for this feature for my business. The guy said oh we can ofcrs is working, so i went with it, 3 days later the voicemail wasnt working, i was told someone will contact me it took 10 days to only tell me someone else have to look at it, still not fixed after 2 months and everyday im telling them i need to cancel as i dont receive what i was told, they say, I understand bless you i will get someone to call you today. For the 5th time. Noone called me ever to be able to cancel, they expect me to pay chicken for steak, i cant put the number on the vans or on website as i dont know if im keeping it, absolute pain to deal with!! Pleaase stay away RUNNNNNNNNNNNN,”
“I had a terrible experience with this company, and it all came to a head when I tried to cancel my service. It's amazing how difficult a company can make it when you want to leave. First off, there is no option to cancel or even request a cancellation online—something that should be standard practice these days. Instead, they make you jump through hoops by saying they'll call you back to process the cancellation. But instead of the promised call, I received another invoice! It feels like they intentionally make it impossible to cancel just to squeeze more money out of you. Overall, it was an extremely frustrating and disappointing experience. Avoid them if you value your time and sanity.”
“Pestered to upgrade from a working system then the sun started, all 3 lines lost them 2 back with a divert message on and one ringing but to who knows where? God knows how much business lost!”
“Appalling levels of customer service. Line drops constantly. Poor signal. To get any assistance requires inordinate amount of time trying to get through by phone. Had enough and decided to cancel. Can only be done by phone. Have now tried on 6 separate occasions. Nobody answers the call. I do not have the kind of time available to sit on the phone all day hoping to be assisted. I've emailed a number of times and the response is, "sorry. You have to phone." I do not want the service. But it's impossible getting it cancelled. Think very carefully before you choose this company!”
“I am extremely disappointed with the migration team's handling of our phone line. It has been seven days since the issue started, and it remains unresolved. The senior management needs to properly train their staff to understand the customers' existing phone systems before migrating to version 3.0. Their lack of preparation has significantly disrupted my operations.
As of July 12th, our phone line was still down. The customer service has been appalling, with repeated promises of callbacks that never happened. I have contacted them five out of the seven days trying to resolve this issue, yet nothing has been fixed.
To any new businesses considering their services, do not be fooled by the positive reviews. As I write this, I am currently on hold with a customer representative who refused to let me speak to a supervisor or manager. After confirming multiple times that I wanted to escalate the issue, I was told they would raise a ticket. When I insisted on speaking to a supervisor, the representative finally said they would check for availability. I have now been waiting for over 20 minutes to speak to someone.
This experience has been frustrating and unacceptable. I strongly advise against using their services.
Update (July 17th):
Today is July 17th, and our phone line still has issues. The problem remains unresolved despite repeated promises from Bonline. They assured us that all lines would be resolved by 10 AM today, but this was not the case. I did not receive a callback as promised; instead, I had to initiate contact again.
Upon calling, I was informed that all managers and supervisors are in a meeting and unable to take my call. It is unacceptable for a business to operate without a manager or supervisor on standby. I have requested the call recordings of all the promises made to me but have yet to receive any reply.
I have informed them that I am recording all these calls and will provide them publicly to demonstrate my grievances. I will upload a link soon. Given this prolonged issue, I now have no option but to raise this with the communications ombudsman and involve my solicitor.
How can you treat a company that has been with you for over three years in this manner? Just be straightforward and honest. If you are unable to resolve this issue, simply tell us to move to a different provider.”
“I am extremely disappointed with the migration team's handling of our phone line. It has been seven days since the issue started, and it remains unresolved. The senior management needs to properly train their staff to understand the customers' existing phone systems before migrating to version 3.0. Their lack of preparation has significantly disrupted my operations.
As of today, July 12th, our phone line is still down. The customer service has been appalling, with repeated promises of callbacks that never happened. I have contacted them five out of the seven days trying to resolve this issue, yet nothing has been fixed.
To any new businesses considering their services, do not be fooled by the positive reviews. As I write this, I am currently on hold with a customer representative who refused to let me speak to a supervisor or manager. After confirming multiple times that I wanted to escalate the issue, I was told they would raise a ticket. When I insisted on speaking to a supervisor, the representative finally said they would check for availability. I have now been waiting for over 20 minutes to speak to someone.
This experience has been frustrating and unacceptable. I strongly advise against using their services.”
“The worst telephone company in England is asking the customer to pay bills for their unused services. The customer explained to them that he is with another company, but they do not want to understand that this company must be closed.”
“Such an unprofessional and untrustworthy company. Customer service is non existent, service drops all the time, which is not great for any business. You are not believed as a customer and they charge you for canceling a non working phone line. If you do get through to them, they do not get back with a solution. PLEASE KEEP AWAY AVOID. I really wish I had read the bad reviews before I set up an account. Its been a really horrid experience.”
“I Beware of Be Online - A Nightmare Experience signed up with Be Online
I recently signed up with Be Online, and it has been an absolute nightmare from the start. This company is nothing short of a ripoff, and I strongly advise anyone considering their services to steer clear.
Once you sign up with them, the trouble begins. They bombard you with bills that are not only exorbitant but also completely unjustified. It seems they have a knack for overcharging unsuspecting customers, probably assuming that in today's world, people won't bother scrutinizing their bills. It's a sneaky way for them to siphon money from clients who are oblivious to the fact that they're not getting what was promised.
When you try to reach out to their customer service, it's like entering a black hole of frustration. I've spent over 10 hours on the phone with them in less than a month, and let me tell you, it's been a colossal waste of time. Every call ends in a runaround – "This is not included in your deal," they say. When you insist that it was part of the agreement, they conveniently shift the blame, asking, "Who gave you this offer?" and promising that someone will call you back (spoiler alert: they never do).
The level of incompetence and dishonesty displayed by Be Online is staggering. They not only fail to deliver on their promises but also subject customers to endless hours of infuriating conversations that lead nowhere.
I urge everyone reading this to avoid Be Online at all costs. Save yourself the frustration, time, and money. There are plenty of reputable companies out there that actually value their customers and provide the services they promise. Be Online is not one of them.
If you value your sanity and hard-earned money, do not make the mistake of signing up with Be Online. Learn from my regretful experience, and explore other options that won't leave you feeling cheated and powerless.
For those interested in contacting me for more details or verification of my experience, Beni you can call me at 0203 488 7378. Be warned, and stay far away from Be Online.”
“So its the 09/11 and our phones stopped working on the 30/10. Nobody at Bonline can resolve this. No incoming calls, not outgoing calls. 7 telephone lines and none of them work. During my complaint call today I was told to leave a review online... Here it is! Avoid at all costs. Account Number 256305”
“Twice in one week my internet is down
Twice in one week my internet is down! This is the third time in 6 weeks after I renewed my contact with you! I am trying to run a business I can’t access my phones internet or card payment machine. I have been trying to call them all afternoon and they do not have customer service at the weekend on my busiest trading day! I scored them 3 out of 10 a few days ago and they had the check to ask me why! When I did they did not have the decency to reply to my email! Shame on you B on line you should be discussed with yourself in the failure of you small business customers”
“Avoid this company at all costs, recently joined bOnline for a business internet and telephone package. Has been an absolute nightmare from the get go. We are a dental practice that needs to provide care to patients, we have been unable to do so since using this service. We have lost thousands of pounds of business and have had to use our personal telephones to make calls. Internet not stable, they did send a new router after my first bout of complaints, which has now made the situation worse. We have been informed if we want to cut the contract there will be a charge; also a charge for a technician to come out, horrendous customer service. This is the second review I have written. The first one I removed because THEY ASKED ME to and I did because the line stabilised for two days. 0/10 more hassle than it’s worth. Business damaging. I have now escalated this complaint to OFFCOM and trading standards.”
