Bonmarche have failed me. Two Issues: I ordered a dress in exactly the same size as one I already own but in a different colour. This version was too small so I needed to return it. I used Evri which is one of their recognised couriers. It's now been lost in evri's tracking system for just under two weeks with no tracking movement. I have wasted 1-2 hours today trying to contact Bonmarche by all your social media/ customer service channels - all who refuse to help! It's not their fault apparently. Evri was their courier of choice, I didn't ask to use Evri. I'm absolutely fuming as I'm now out of pocket & have no dress & no recompense. Shame on you Bonmarche.