Bonmarché Reviews

Name: Bonmarché
Rating: 2.87

2.9 Rating 281 Reviews

46 %

of reviewers recommend Bonmarché

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2.9

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stupidly paid with PayPal and had no idea you couldn’t return to a store I paid £3.50 for delivery charges on to find I had to pay for the return it cost was £4.40 so in all I paid £7.90 on a £20 pound purchase plus I’m still trying to get the original £20 pounds back disgusting as I’m a 80 year old who will never deal with Bon marche again”

Helpful Report

Posted 2 days ago

“Returned a faulty dressing gown on 15th September. Had an email on 2nd October confirming a refund but to date 15th October no refund has appeared in my bank account. Have phoned twice and been told they’re having refund problems- funny, they don’t have problems taking the money do they! Will be taking this further ! Appalling service!”

Helpful Report

Posted 4 days ago

“I have just been charged £9.50 by post office to return a parcel to bon marche, this shocked me and I will not be ordering online again, it is because I was going to pay by Klarna so couldn't return to shop , I think customers need to be aware of this ,it is a lot of money ,I did phone customer service but no chance of a reimbursement, well greed have lost them a customer”

Helpful Report

Posted 1 week ago

“Brought as said can take bk to shop.then told i cannot got to psy to send bk as paid by payail.toral con”

Helpful Report

Posted 1 month ago

“Almost 3 weeks and I still haven’t been able to collect my online order from the Cardiff store. Whilst staff are polite about it, situation is getting ridiculous now !”

Helpful Report

Posted 1 month ago

“i returned 2 blouses to Evri shop , who said they could not provide a receipt at the time, but it had all gone through OK on the computer. I never received a refun or communication from Bon Marche with Customer service, and provided all my details,and now several weeks later, I am stil waiting for about £40. What a shambles. I will not recommend them or deal with them again. Need getting their act together”

Helpful Report

Posted 1 month ago

“Placed an online order on 18 August 2026, for click&collect at Cardiff store. As of 2nd September not delivered to store. Not received any shipping email, in fact online account doesn't even say that it is packed!! Sale items probably all sold out now. Have emailed B.M. for status. Await their reply ......! Shocking service.”

Helpful Report

Posted 1 month ago

“I love the fact I can get short length jeans in Bonmarche but can only buy a couple of pairs at a time. On one of my visits I was given a voucher for 20% off in august. Today the 1st of August I purchase two pairs of jeans and was delighted to get a discount of £8.40. I asked the assistant if they still had the vouchers and she told me as it’s an august promotion the vouchers are thrown away.this is madness why not give them out for the next few weeks”

Helpful Report

Posted 2 months ago

“The manager at your basildon branch is very rude. When my husband questioned her about not saying excuse me to get passed us & walked over my 3 year old granddaughter who was in her pushchair. He was asked if he was god & told to get out of her shop. To which he replied are you the owner of bonmarche. Very disappointed as I do shop at bonmarche.she has no customer service & how she is a manager I do not know.”

Helpful Report

Posted 3 months ago

“Visited store at Baytree garden centre, Sandra and her assistant were absolutely fantastic , very helpful polite, went above expectations with their customer service and knowledge of your products ,service I wish other stores would follow , I will most defiantly be visiting again , thanks Sandra xx”

Helpful Report

Posted 3 months ago

“Very impressed with online ordering .... Great comunication from Burgess Hill branch.”

Helpful Report

Posted 3 months ago

“I love Bonmarche and was very happy when they moved into my home town of Whitley Bay. My friend and I pop in at least twice a week as they always have new stock. I particularly want to commend Danielle who is always friendly and helpful and goes the extra mile to have happy customers. Unfortunately I can’t say the same about telephone customer service who was neither friendly or helpful. It was Danielle in store who helped with my issue. I did email customer service but no response as yet but based on other reviews I’m doubtful of a reply! I’ve only given 5 stars due to my in store experience”

Helpful Report

Posted 3 months ago

“Poor customer service, no response to 2 emails sent over past 2 weeks. Will not be buying from them again.”

Helpful Report

Posted 3 months ago

“I sent some items back to bonmarche and still. Haven’t received my refund for 2 lots of items some from April”

Helpful Report

Posted 4 months ago

“For 2 days in a row I have been the luckiest customer with Bonmarche - I returned a cardigan to a store in Blackpool, the young lady, Effy who served me was incredibly helpful and pleasant and today, another member of staff, Jay-Lee was again very helpful and professional - these two are diamonds in your store in Blackpool and they helped me out with some awkward things - they were polite and positive - something not seen in a lot of other shops - it was a pleasure to shop, spend and meet these two wonderful young ladies”

Helpful Report

Posted 4 months ago

“Dear Bonmarché Customer Services, I would like to say what a lovely outlet you have at Stanway. The store is always very welcoming, well organised, and a pleasure to visit. The staff are consistently friendly and helpful, which makes a real difference to customers. I was very sad to hear that Kate, the manager, left today. She has clearly done an excellent job running the store and will be greatly missed. However, I do hope that Emily, who is currently the supervisor, will be promoted to manager. She would be a wonderful choice and would help maintain the continuity and high standards of this very well-run store. Please pass on my thanks and best wishes to the team. Yours faithfully Moira Fooks”

Helpful Report

Posted 5 months ago

“Customer service poor, no comunication, order said packed but wasn't dispatched until I rang to complain, took 10 days to arrive, I returned 5 items all in same package, 1 item was refunded within 4 days other items I had to ring 8 days later and ask for the rest of refund ... really poor service doesn't encourage you to place an order”

Helpful Report

Posted 5 months ago

“I always shop in Bon marche some nice clothes at a reasonable price I always go to the one in Blackpool town centre I’ve never had a problem with returns the staff are lovely the manager is Katie turner she is lovely pleasant and smiley these people giving bad reviews on Bon marche don’t know which one there going to sounds as though the staff need retraining in customer services.”

Helpful Report

Posted 5 months ago

Helpful Report

Posted 5 months ago

“would have given this supplier a minus but it wouldn't allow me! This firm is incompetent. I ordered 2 items. One item was delivered and was dreadful and gave it back and got a refund. The 2nd item by Izabel London has not been delivered and they couldn't even find my order. The tracking number is invalid.If I had known it was Evri who was making this delivery I wouldn't have ordered from them. I have experienced such dreadful service from them and the same with Bon Marche who use this delivery firm”

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Posted 8 months ago

Bonmarché is rated 2.9 based on 281 reviews