Bonmarché Reviews

Name: Bonmarché
Rating: 2.92

2.9 Rating 274 Reviews

47 %

of reviewers recommend Bonmarché

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2.9

Based on 274 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the fact I can get short length jeans in Bonmarche but can only buy a couple of pairs at a time. On one of my visits I was given a voucher for 20% off in august. Today the 1st of August I purchase two pairs of jeans and was delighted to get a discount of £8.40. I asked the assistant if they still had the vouchers and she told me as it’s an august promotion the vouchers are thrown away.this is madness why not give them out for the next few weeks”

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Posted 2 weeks ago

“The manager at your basildon branch is very rude. When my husband questioned her about not saying excuse me to get passed us & walked over my 3 year old granddaughter who was in her pushchair. He was asked if he was god & told to get out of her shop. To which he replied are you the owner of bonmarche. Very disappointed as I do shop at bonmarche.she has no customer service & how she is a manager I do not know.”

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Posted 1 month ago

“Visited store at Baytree garden centre, Sandra and her assistant were absolutely fantastic , very helpful polite, went above expectations with their customer service and knowledge of your products ,service I wish other stores would follow , I will most defiantly be visiting again , thanks Sandra xx”

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Posted 1 month ago

“Very impressed with online ordering .... Great comunication from Burgess Hill branch.”

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Posted 1 month ago

“I love Bonmarche and was very happy when they moved into my home town of Whitley Bay. My friend and I pop in at least twice a week as they always have new stock. I particularly want to commend Danielle who is always friendly and helpful and goes the extra mile to have happy customers. Unfortunately I can’t say the same about telephone customer service who was neither friendly or helpful. It was Danielle in store who helped with my issue. I did email customer service but no response as yet but based on other reviews I’m doubtful of a reply! I’ve only given 5 stars due to my in store experience”

Helpful Report

Posted 1 month ago

“Poor customer service, no response to 2 emails sent over past 2 weeks. Will not be buying from them again.”

Helpful Report

Posted 1 month ago

“I sent some items back to bonmarche and still. Haven’t received my refund for 2 lots of items some from April”

Helpful Report

Posted 2 months ago

“For 2 days in a row I have been the luckiest customer with Bonmarche - I returned a cardigan to a store in Blackpool, the young lady, Effy who served me was incredibly helpful and pleasant and today, another member of staff, Jay-Lee was again very helpful and professional - these two are diamonds in your store in Blackpool and they helped me out with some awkward things - they were polite and positive - something not seen in a lot of other shops - it was a pleasure to shop, spend and meet these two wonderful young ladies”

Helpful Report

Posted 2 months ago

“Dear Bonmarché Customer Services, I would like to say what a lovely outlet you have at Stanway. The store is always very welcoming, well organised, and a pleasure to visit. The staff are consistently friendly and helpful, which makes a real difference to customers. I was very sad to hear that Kate, the manager, left today. She has clearly done an excellent job running the store and will be greatly missed. However, I do hope that Emily, who is currently the supervisor, will be promoted to manager. She would be a wonderful choice and would help maintain the continuity and high standards of this very well-run store. Please pass on my thanks and best wishes to the team. Yours faithfully Moira Fooks”

Helpful Report

Posted 3 months ago

“Customer service poor, no comunication, order said packed but wasn't dispatched until I rang to complain, took 10 days to arrive, I returned 5 items all in same package, 1 item was refunded within 4 days other items I had to ring 8 days later and ask for the rest of refund ... really poor service doesn't encourage you to place an order”

Helpful Report

Posted 3 months ago

“I always shop in Bon marche some nice clothes at a reasonable price I always go to the one in Blackpool town centre I’ve never had a problem with returns the staff are lovely the manager is Katie turner she is lovely pleasant and smiley these people giving bad reviews on Bon marche don’t know which one there going to sounds as though the staff need retraining in customer services.”

Helpful Report

Posted 3 months ago

Helpful Report

Posted 3 months ago

“would have given this supplier a minus but it wouldn't allow me! This firm is incompetent. I ordered 2 items. One item was delivered and was dreadful and gave it back and got a refund. The 2nd item by Izabel London has not been delivered and they couldn't even find my order. The tracking number is invalid.If I had known it was Evri who was making this delivery I wouldn't have ordered from them. I have experienced such dreadful service from them and the same with Bon Marche who use this delivery firm”

Helpful Report

Posted 6 months ago

“Horrendous company to deal with. AVOID AT ALL COSTS!! Refusing to acknowledge an item is faulty and mis-described on their website. Avoiding, confusing and patronising customer service. Also disregarding their legal responsibilities under consumer legislation. No wonder they went into liquidation. I suspect they will be in that position again soon.”

Helpful Report

Posted 6 months ago

“Returns policy on sale items is wrong, you should change it to 28 days because some people can't get to the stores especially elderly in the winter. I bought a dress for my daughter for her birthday in the sale. She tried it on and it was too small. I took it back to the shop. I saw a nice jumper at £18, so was going to pay the extra £5 in exchange for the dress. I know she would have liked it, but because your policy states 14 days, I have lost £13 because the store wouldn't let me buy something else for her. So now I am stuck with a dress that doesn't fit her, and no birthday present, so I have to go out to get something else. It's wrong, especially to pensioners. I'm not going to go in the store again.”

Helpful Report

Posted 6 months ago

“I was disgusted I had a top from for my birthday I didn't know my friend brought this in October it's my fault that I got it on the 18 th December my daughter took back for me because I am disabled they wouldn't give a refund or a credit note it's disgusting I will not shop once I get my money worth I have been a good customer not any more after it wasn't our fault”

Helpful Report

Posted 7 months ago

“AVOID. Ordered a jumper in black with express delivery. Arrived in grey. Returned to store and also called customer services to get a black one sent out without having to repay for the postage. Second jumper arrived, again in GREY! Clearly, black version doesn’t exist despite what was advertised on website. I returned this jumper to Bonmarche on 3rd October. I am still waiting for my refund of the £4.50 postage to get it to me and the £3.55 postage to return it to them. I have called three times and sent the relevant proof over email that they have asked for. The customer service is absolutely awful. I won’t order from here again. The replied to my Trustpilot review asking me for more info, and then did nothing about it. They also asked me on social media for more info after I put comments on their posts - I gave them it and they have done NOTHING other than delete my posts! They don't like having bad reviews made public on their social media!! If they put as much effort into HELPING their customers as they did removing bad publicity then they'd be a better business.”

Helpful Report

Posted 8 months ago

“What a shambolic company. Ordered item and never turned up. Same story Evri said lost in transit. After an hour calling they said they would send a form and i had to fill it in. Trouble was the form wasnt accessible when you tried to fill it in. What a scam they have going. Please dont use Bon Marche and Evri. They dont deserve your money.”

Helpful Report

Posted 8 months ago

“Returned 2 blouses, posted via Royal Mail and tracking showed parcel had been returned to Their warehouse on 20th November, they finally refunded me for 1 blouse but not the other phoned but no one ever answers, have sent many emails they finally said they were escalating my claim but still no refund. May only be £16 but it’s my money, Reading all the bad reviews it seems they are stealing returns and making extra cash from their customers, will never by from them again”

Helpful Report

Posted 8 months ago

“Excellent quality, perfect fit and far less expensive than. M & S delivered in 2 days fro on line order.”

Helpful Report

Posted 8 months ago

Bonmarché is rated 2.9 based on 274 reviews