Bonmarché Reviews

Name: Bonmarché
Rating: 2.87

2.9 Rating 281 Reviews

46 %

of reviewers recommend Bonmarché

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2.9

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stupidly paid with PayPal and had no idea you couldn’t return to a store I paid £3.50 for delivery charges on to find I had to pay for the return it cost was £4.40 so in all I paid £7.90 on a £20 pound purchase plus I’m still trying to get the original £20 pounds back disgusting as I’m a 80 year old who will never deal with Bon marche again”

Helpful Report

Posted 2 days ago

“Returned a faulty dressing gown on 15th September. Had an email on 2nd October confirming a refund but to date 15th October no refund has appeared in my bank account. Have phoned twice and been told they’re having refund problems- funny, they don’t have problems taking the money do they! Will be taking this further ! Appalling service!”

Helpful Report

Posted 4 days ago

“I have just been charged £9.50 by post office to return a parcel to bon marche, this shocked me and I will not be ordering online again, it is because I was going to pay by Klarna so couldn't return to shop , I think customers need to be aware of this ,it is a lot of money ,I did phone customer service but no chance of a reimbursement, well greed have lost them a customer”

Helpful Report

Posted 1 week ago

“Brought as said can take bk to shop.then told i cannot got to psy to send bk as paid by payail.toral con”

Helpful Report

Posted 1 month ago

“Almost 3 weeks and I still haven’t been able to collect my online order from the Cardiff store. Whilst staff are polite about it, situation is getting ridiculous now !”

Helpful Report

Posted 1 month ago

“i returned 2 blouses to Evri shop , who said they could not provide a receipt at the time, but it had all gone through OK on the computer. I never received a refun or communication from Bon Marche with Customer service, and provided all my details,and now several weeks later, I am stil waiting for about £40. What a shambles. I will not recommend them or deal with them again. Need getting their act together”

Helpful Report

Posted 1 month ago

“Placed an online order on 18 August 2026, for click&collect at Cardiff store. As of 2nd September not delivered to store. Not received any shipping email, in fact online account doesn't even say that it is packed!! Sale items probably all sold out now. Have emailed B.M. for status. Await their reply ......! Shocking service.”

Helpful Report

Posted 1 month ago

“Poor customer service, no response to 2 emails sent over past 2 weeks. Will not be buying from them again.”

Helpful Report

Posted 3 months ago

“I sent some items back to bonmarche and still. Haven’t received my refund for 2 lots of items some from April”

Helpful Report

Posted 4 months ago

“Customer service poor, no comunication, order said packed but wasn't dispatched until I rang to complain, took 10 days to arrive, I returned 5 items all in same package, 1 item was refunded within 4 days other items I had to ring 8 days later and ask for the rest of refund ... really poor service doesn't encourage you to place an order”

Helpful Report

Posted 5 months ago

“would have given this supplier a minus but it wouldn't allow me! This firm is incompetent. I ordered 2 items. One item was delivered and was dreadful and gave it back and got a refund. The 2nd item by Izabel London has not been delivered and they couldn't even find my order. The tracking number is invalid.If I had known it was Evri who was making this delivery I wouldn't have ordered from them. I have experienced such dreadful service from them and the same with Bon Marche who use this delivery firm”

Helpful Report

Posted 8 months ago

“Horrendous company to deal with. AVOID AT ALL COSTS!! Refusing to acknowledge an item is faulty and mis-described on their website. Avoiding, confusing and patronising customer service. Also disregarding their legal responsibilities under consumer legislation. No wonder they went into liquidation. I suspect they will be in that position again soon.”

Helpful Report

Posted 8 months ago

“Returns policy on sale items is wrong, you should change it to 28 days because some people can't get to the stores especially elderly in the winter. I bought a dress for my daughter for her birthday in the sale. She tried it on and it was too small. I took it back to the shop. I saw a nice jumper at £18, so was going to pay the extra £5 in exchange for the dress. I know she would have liked it, but because your policy states 14 days, I have lost £13 because the store wouldn't let me buy something else for her. So now I am stuck with a dress that doesn't fit her, and no birthday present, so I have to go out to get something else. It's wrong, especially to pensioners. I'm not going to go in the store again.”

Helpful Report

Posted 8 months ago

“I was disgusted I had a top from for my birthday I didn't know my friend brought this in October it's my fault that I got it on the 18 th December my daughter took back for me because I am disabled they wouldn't give a refund or a credit note it's disgusting I will not shop once I get my money worth I have been a good customer not any more after it wasn't our fault”

Helpful Report

Posted 9 months ago

“AVOID. Ordered a jumper in black with express delivery. Arrived in grey. Returned to store and also called customer services to get a black one sent out without having to repay for the postage. Second jumper arrived, again in GREY! Clearly, black version doesn’t exist despite what was advertised on website. I returned this jumper to Bonmarche on 3rd October. I am still waiting for my refund of the £4.50 postage to get it to me and the £3.55 postage to return it to them. I have called three times and sent the relevant proof over email that they have asked for. The customer service is absolutely awful. I won’t order from here again. The replied to my Trustpilot review asking me for more info, and then did nothing about it. They also asked me on social media for more info after I put comments on their posts - I gave them it and they have done NOTHING other than delete my posts! They don't like having bad reviews made public on their social media!! If they put as much effort into HELPING their customers as they did removing bad publicity then they'd be a better business.”

Helpful Report

Posted 10 months ago

“What a shambolic company. Ordered item and never turned up. Same story Evri said lost in transit. After an hour calling they said they would send a form and i had to fill it in. Trouble was the form wasnt accessible when you tried to fill it in. What a scam they have going. Please dont use Bon Marche and Evri. They dont deserve your money.”

Helpful Report

Posted 10 months ago

“Returned 2 blouses, posted via Royal Mail and tracking showed parcel had been returned to Their warehouse on 20th November, they finally refunded me for 1 blouse but not the other phoned but no one ever answers, have sent many emails they finally said they were escalating my claim but still no refund. May only be £16 but it’s my money, Reading all the bad reviews it seems they are stealing returns and making extra cash from their customers, will never by from them again”

Helpful Report

Posted 10 months ago

“Ordered items, they arrived late, and sent the wrong items entirely.. had to pay and be further out of pocket to send the items back over a month ago, still waiting for the money back as they’re claiming “it wasn’t received” at their warehouse…. Have provided proof of postage and they’re still not giving my money back. AVOID!!!!!!!!”

Helpful Report

Posted 11 months ago

“Terrible customer service. Bought some joggers at Shrewsbury branch that went bobbly after 2 days wear so complained to customer services who said after 1 week that I had to go back to the store. I explained it was not local to me so after another weeks wait I was asked if I could get a friend to do it for me! Seriously! This is customer service??? Avoid this store, especially if not local to you.”

Helpful Report

Posted 11 months ago

“Terrible experience with customer services. Been trying for months to speak to someone. Phone not answered each time i try. Wanted to check gift card balance as online option not working and store cannot check balance. Terrible service.”

Helpful Report

Posted 1 year ago

Bonmarché is rated 2.9 based on 281 reviews