Bonmarché Reviews

Name: Bonmarché
Rating: 2.94

2.9 Rating 252 Reviews

48 %

of reviewers recommend Bonmarché

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Metrics

2.9

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Bought some joggers at Shrewsbury branch that went bobbly after 2 days wear so complained to customer services who said after 1 week that I had to go back to the store. I explained it was not local to me so after another weeks wait I was asked if I could get a friend to do it for me! Seriously! This is customer service??? Avoid this store, especially if not local to you.”

Helpful Report

Posted 2 days ago

“Terrible experience with customer services. Been trying for months to speak to someone. Phone not answered each time i try. Wanted to check gift card balance as online option not working and store cannot check balance. Terrible service.”

Helpful Report

Posted 1 week ago

“I paid £2.99 to return an item,so why was £3.50 taken out of my refund !!!!!”

Helpful Report

Posted 1 week ago

“I paid £2.99 to return an item,so why was £3.50 taken out of my refund !!!!!”

Helpful Report

Posted 1 week ago

“Absolutely disgusted, you had Evri pick up a parcel from our address, returned goods to the value of £120, which was tracked to their depot, but somehow, never reached there our was stolen, and you don't want to reimburse us,disgusting, pensioners in our late 70s, struggling, and that's the service we get.”

Helpful Report

Posted 4 weeks ago

“Bonmarche have failed me. Two Issues: I ordered a dress in exactly the same size as one I already own but in a different colour. This version was too small so I needed to return it. I used Evri which is one of their recognised couriers. It's now been lost in evri's tracking system for just under two weeks with no tracking movement. I have wasted 1-2 hours today trying to contact Bonmarche by all your social media/ customer service channels - all who refuse to help! It's not their fault apparently. Evri was their courier of choice, I didn't ask to use Evri. I'm absolutely fuming as I'm now out of pocket & have no dress & no recompense. Shame on you Bonmarche.”

Helpful Report

Posted 1 month ago

“I had to return an online purchase via post as I had paid for it using PayPal. Despite being able to collect the order in store, you cannot return it that way. Postage costs must also be paid by the customer. After waiting over two weeks for a refund, I have now been told that the returns never arrived so no refund. I am now out of pocket for three tops + cost of postage. I have used Bon Marche for years but they have just lost a customer now.”

Helpful Report

Posted 1 month ago

“I returned a top to Bon Marche on 2 nd July and after 5 phone calls have still not received a refund. After reading all the reviews I think this is a corrupt company that literally steals its customers money. PLEASE DO NOT BUY FROM BON MARCHE UNLESS YOU CAN RETURN TO A SHOP FOR AREFUND.They do not refund on line.”

Helpful Report

Posted 1 month ago

“I ordered £154. Worth of good on the 24/07/25. After 3 day Evri, the delivery company emailed me to say there was a problem.I have never received thst order. No communication from Bonmarche or Evri. I had to start chasing. That's when I was told that my order was lost in transit. I said I wanted a refund. I was told ok. When I checked the following week, I still hadn't had my money back. I then had to sit on the phone for 15 minutes to get through to someone. She kept saying hiw sorry she was and that the refund hadn't bern processed and that she would do. The worst part is she kept say she was sorry but then she started laughing!!. There was nothing to say I'll send you some form of compensation for your time, just someone trying to hind the laughing in her voice. Such shame, as the shop ladies are so nice and very good at their jobs. Wish I could say the same for the people at customs service!!”

Helpful Report

Posted 1 month ago

“Having returned a pair of trousers that had holes in the fabric therefore faulty expected to be refunded for my costs of returning parcel as stipulation in their own terms and conditions. I must have sent and received a dozen emails asking for this refund. Trousers ordered in June and they received them back early July.It is now mid August and although the refund for the trousers has been made I've still not received my postage costs. This is an unacceptable length of time and I'm sure they would be charging me interest if I owed them money. Most companies offer free returns and it takes less than a week for refunds to be processed. The length of time it took to get my refund back for the item was approx 1 month. Computer systems are instant therfore no excuses are acceptable.”

Helpful Report

Posted 2 months ago

“Have tried ordering online many times over the last few weeks but told my card is invalid which it is not. My husband used his card and was told it too was invalid. Tried to pay using PayPal you've guessed it. It too was invalid. So not able to buy a jacket that was in the sale which has now sold out. Then this morning I got an email asking me to review it 😡. How can I review an item that I was unable to buy. So have now deleted my account even though I've spent hundreds of pounds over the years. Certainly won't use Bon marche again.”

Helpful Report

Posted 2 months ago

“I ordered 2 dresses in June which still have not arrived. I have tried ringing, but after 40 and 50 minutes wait I gave up.I have emailed them three times, the last time axking for a refund. I have never received a reply to any of them. In effect they have taken my money and lots of other peoples, with no intention of supplying the goods. This surely must be illegal. Are they going bust !”

Helpful Report

Posted 3 months ago

“Two items of womens clothing for someone from Manchester were delivered to my address in Newcastle. I contacted Bon Marche who asked me to take it to a local store. There are no Bon Marche shops in Newcastle. I am disabled, in a wheelchair. It's their mistake so they should pay for a returns label or send a courier to collect. Useless company!”

Helpful Report

Posted 3 months ago

“I purchased a dress online on the 23/06/25 and now over 2 weeks later it still hasn’t arrived. A lady who lives 150 miles away kindly phoned me to say she has received it and now after emails and many phone calls (cust. services are as useful as a chocolate teapot) I’m still waiting. If you should phone expect to wait at least 25 mins before anyone answers that’s if they do, if they put you on hold expect to be cut off. I may use there shops in the future but I’ll never purchase anything online”

Helpful Report

Posted 3 months ago

“Appalling customer service. I paid Evri to return but the courier refuses it because o return label. Cannot reach Bonmarche by telephone or email. Disgusted”

Helpful Report

Posted 3 months ago

“Wish I had read these reviews before ordering trousers which have never arrived. No reply from telephoning customer service and no reply to e.mails either. Never used to be this bad, won't order from them again.”

Helpful Report

Posted 3 months ago

“I’ve been waiting for a refund for over two months! I didn’t even order anything, there was a system error and they took money from my PayPal account. Terrible customer service, nothing is ever concluded. They’ve stolen from me really and they couldn’t give a damn. Steer clear of this disgusting company!”

Helpful Report

Posted 3 months ago

“Ordered and paid for an order which has not arrived. Terrible customer service. There is no response to either emails or telephone calls. I suspect they have taken my money and are unable to fulfill the order. Worst customer service ever.”

Helpful Report

Posted 3 months ago

“I did not receive my order and I cannot get anyone from customer services to answer phone .at least 4 times I have been left on hold for over 30mins before I have to hang up”

Helpful Report

Posted 3 months ago

“Worse company ever for returns 😡. Do yourself a favour folks and stay away from bon marche”

Helpful Report

Posted 4 months ago

Bonmarché is rated 2.9 based on 252 reviews