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Bonmarché Reviews

3.4 Rating 187 Reviews

59 %

of reviewers recommend Bonmarché

Company Reviews

3.4

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent 2 parcels back on 6 April 2024 by Evri 2 day delivery. It's now 22 April and tracking unavailable. Bonmarche confirms one received but not the other and I'm concerned I won't get my £59 refund. Having spoken to customer service several times I believe there's a hold up in the warehouse most probably as their clothes are generally of poor quality and the warehouse is swamped with returns. I wouldn't deal with Evri or Bonmarche ever again.”

Posted 1 week ago

“Having returned an items 3 weeks ago I have not had an acknowledgment from my emails or any refunded. This company is unprofessional. Even my local shop says their customer service are useless Dont buy anything online. This company does not care”

Posted 1 week ago

“Absolutely awful. Placed order 20 March, had email to say it had been shipped so I should expect it to arrive at the store within 14 days. 3 weeks, 3 emails and 2 phone calls later, no sign of it. Went into town again this morning to see if it was " out the back" amongst their deliveries. Sign on door saying "closed due to unforseen circumstances" with no indication for how long?? As the order contained 2 items for mum's birthday, I had no option but to go to EWM and buy alternative items. Will now try and request refund but God knows how long that will take. Won't use again.”

Posted 2 weeks ago

“I have also fallen foul of the terrible returns policy. Unable to get my size in store l was advised by staff to order online. The item was to small and l went back to the store only to be told l had to return by post and cover the cost. Evri are recommended for return and l have had an awfull experience with them who lost a parcel l was returning and it took me 4 months to get my money back So l will never shop in Bon marche again This is not customer service it is a con.”

Posted 3 weeks ago

“I returned a parcel by evri to you and still haven't heard whether you have received it yet that was two weeks ago. How long does it take evri has said its on the way”

Posted 1 month ago

“I will definitely not be ordering anything from Bonmarché online again. I paid by PayPal as it is a safer way to pay online and have now been told I need to pay the postage to return the item as cannot be returned to the store. Dreadful returns policy! Who ever packed the parcel had already peeled the returns label and attached to the bag.”

Posted 1 month ago

“Had to send the goods back, parcel was lost by courier. I have proof of postage. Bonmarche don’t want to know and won’t refund my money. Basically they are just passing the buck as the courier has said they will refund Bonmarche if they ,refund me!!!!! Another customer lost”

Posted 1 month ago

“the clothes have got very bad i got to take things back to them all the time and their not worth the money you pay for the clothes .”

Posted 2 months ago

“First and last time ordering from bonmarche had to return item, can't even get arms in dash jacket, then to pay fir return. Another customer lost.”

Posted 2 months ago

“Very poor returns...to pay delivery which will be deducted...then pay again to send back...just too dear”

Posted 3 months ago

“Terrible returns policy. Beware if you pay with PayPal you can't return free to store you have to pay to return it by post I shan't be buying from them again”

Posted 3 months ago

“Cannot order online with debit card. Will only accept credit or paypal”

Posted 3 months ago

“Tried to return online order to store. Won’t refund because I used PayPal. Other stores able to refund a PayPal transaction with no problem. Now I have to pay postage costs to return. Won’t be shopping there again. I wish I had read reviews before buying.”

Posted 4 months ago

“I love Bon Marche clothes and I would like some ladies straight legged trousers, which for months whatever I choose, there is the usual (e-mail when in stock) Now looked at coats there is the same phrase on each one. Why are they advertised online if they haven't got them and never do? PS I haven't ordered anything very recently as can't get what I want (always out of stock)”

Posted 4 months ago

“If i could give 0 I would. very disappointed that Ellesmere Port shop close on a Sunday 26th Nov. I have just got home from there, there was at least 5/6 people waiting for it to open. but I noticed that opening times say its closed on a Sunday. I wont order on line as its far too difficult to send back and wait ages for a refund, as this is my only day off I am very upset of my wasted time,petrol. and family time all because the shop was closed”

Posted 5 months ago

“I too have been caught in the trap by paying with my PayPal account. I have found the whole episode very distressing. The customer service person person at Bonmarche head office was very off hand and had a couldn’t care less attitude . Time passes and I am out of pocket just how long does Bonmarche take to generate a refund. I call it shady practice, I could use a stronger description but we are not permitted to print how we feel. Shame on this company, they ask lower down how easy was it to get a refund. I’m still waiting, no tick box for thst”

Posted 5 months ago

“Like many other reviews it is not clear on the invoice that you cannot return to store if you have paid via PayPal. It now costs to return items and it takes a long time for the money to be repaid. I will not buy this company again either in store or online. Very disappointed.”

Posted 5 months ago

“I purchased 2 tops from Bonmarche website. They arrived, didn't fit so tried to take them back to store today only to be told that they do not give refunds to items purchased online when paid using a debit card via Paypal. If I had known this before buying I wouldn't not have used Paypal. Their returns policy on the paperwork I received in the package said FREE RETURNS TO STORE - but there was no comment regarding payment methods. I travelled 30mins in the car each way to return these items to be met with negativity both in store and on the phone to customer services. They DO NOT offer easy or free returns if you pay with Paypal. Be warned. Their returns policy is misleading and inaccurate. I will be making a formal complaint to their head office in writing. I will have to return these by post at my cost but it is not from choice, I have no choice if I want a refund. Total waste of time & money. I will never be buying from this company again based on this experience.”

Posted 5 months ago

“I paid for delivery 3 to 5 days to store for online order. Didn't arrive in time and I have now paid delivery and return postage. Emailed customer services but no response yet. I purchased the item on 10th October. Paid with PayPal. Nobody interested once they have your money.”

Posted 6 months ago

“Returned an item over 15 days ago, still waiting for a refund.”

Posted 6 months ago

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Bonmarché is rated 3.4 based on 187 reviews