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Bonmarché Reviews

3.4 Rating 190 Reviews

58 %

of reviewers recommend Bonmarché

Company Reviews

3.4

Based on 190 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 tops from Bonmarche website. They arrived, didn't fit so tried to take them back to store today only to be told that they do not give refunds to items purchased online when paid using a debit card via Paypal. If I had known this before buying I wouldn't not have used Paypal. Their returns policy on the paperwork I received in the package said FREE RETURNS TO STORE - but there was no comment regarding payment methods. I travelled 30mins in the car each way to return these items to be met with negativity both in store and on the phone to customer services. They DO NOT offer easy or free returns if you pay with Paypal. Be warned. Their returns policy is misleading and inaccurate. I will be making a formal complaint to their head office in writing. I will have to return these by post at my cost but it is not from choice, I have no choice if I want a refund. Total waste of time & money. I will never be buying from this company again based on this experience.”

Posted 6 months ago

“I paid for delivery 3 to 5 days to store for online order. Didn't arrive in time and I have now paid delivery and return postage. Emailed customer services but no response yet. I purchased the item on 10th October. Paid with PayPal. Nobody interested once they have your money.”

Posted 6 months ago

“Returned an item over 15 days ago, still waiting for a refund.”

Posted 7 months ago

“Seems to be an ongoing issue. Bought online using PayPal and was unable to return in store. Not ideal and expensive as now paying postage for return as well as cost of fuel to get to nearest store. Would advise not using PayPal for online Bonmarche purchases.”

Posted 7 months ago

“Have just purchased a pair of Susie slim leg jeans, found them to be poor quality and a bad fit compared to the same jeans I bought previously. I have now returned them back to shop.”

Posted 7 months ago

“Bought online. Had to return some items so went to the store. Wouldn't exchange as I used paypal so I had to return by post costing £2.99. Royal mail picked it up on 7days. Dont know how long a refund takes.”

Posted 7 months ago

“Orders a few times and waited and waited but no parcel arrived. Contacted customer service and they said it’s delivered check with neighbours and parcel drop-off centre. But they could not tell me where the parcel was dropped off at. Email again they said it was signed for but would not tell me by who. Now said they will refund half but they are at a loss. Still waiting on my half of refund. Avoid at all cost !!!”

Posted 8 months ago

“Bonmarche on line + PayPal = Issues Order on line an pay by PayPal at your peril. I had item delivered to store but found it unsuitable, so followed the advised return to store process. Told I could not return to store because the payment was made using PayPal. I have to return by evri at a cost of £2.99, which does not meet the online and distant selling legislation. Customer care did not help and email to complain, received no response. Will not deal with Bonmarche again.”

Posted 9 months ago

“I had to return an item bought online and was advised can only be returned via the post office and I had to pay the cost which was £8.99 what a shock I have shopped with bonnarche on line many times and have never incurred a charge for returning an item Be aware of this as there is no indication when purchasing my item that there was a charge for returning the item however I was directed to the returns t and cs which did confirm a return fee was my responsibility Iall my previous items I have returned to store so I thought this applied to all items sold by bonmarche it was a very costly lesson to learn and I will not purchase from them again in store or on line very disappointed”

Posted 9 months ago

“Very rude member of staff at Coventry , who would not serve me when I was in a hurry and behind a lady buying several items. Only one member of staff serving and this person had finished a phone call and was behind the till , stating to me that she had her procedures to do. My would be purchase was cash and would have taken a minute. She was unfazed when I left my item on the counter. I have worked in retail and was trained that the customer is important.”

Posted 1 year ago

“They sent my parcel via Hermes never arrived contacted customer service several times asked to speak to a manager told no one was available they tried to contact Hermes courier they didn't respond to them after 3 days told there wasn't anything they could do Christmas presents aren't going to arrive thanks Bonmarche we were a loyal customer use a reliable courier if i was you”

Posted 1 year ago

“I have been waiting for my Bonmarche card since last Xmas. What has happened. The girls Inthe shop do not know.”

Posted 1 year ago

“I sent for 2 pairs bootcut Betty Jeans, one (black) which were perfect the other (Denim) which looked like an old rag, very creased, sewing not finished button hole incomplete gross bright yellow stitching which was not even finished off properly, material of very poor quality, will no longer shop at Bonmarche not the same quality any more.”

Posted 1 year ago

“Ordered sandals online but was sent wrong size by Bon Marche. Have now been told I have to return them by post and pay the postage. It also means a bus journey to post office which I will also have to pay for. Appalling customer service. Will not use again”

Posted 1 year ago

“Ordered sandals online, paid delivery charge to deliver them to a store. Travelled 11 miles to pick them up. Sandals were too big, asked for a refund when I was at the store, was told sandals needed to be returned online. Absolute rubbish service. Returned them online and had to pay the postage. Will never ever buy or recommend this company again”

Posted 1 year ago

“I returned two parcels to Bonmarche via EVRI the first return on 15th June 22 the second was returned on 24th June 22. I have received a refund for the items returned on 24th June but still no refund for the items returned on the 15th. After 8 weeks of trying to contact customer services, it's now time to take this further. Ref. 505532175-32-1 Awaiting Refund. Ref. 505548498-32-1 Refund recieved 27th The customer service is disgusting.”

Posted 1 year ago

“Not impressed with customer service. Sent back to nightdresses charged for four still not received refund on the two I returned.”

Posted 1 year ago

“I have bought a dress that was badly made and I have requested return form (threw away original return form by mistake) They said they would contact me 7-10 working day and have not! I am left with no dress and short of money for my holiday, not likely to Order from them again”

Posted 1 year ago

“Wish I had read the reviews before ordering! Ordered 5 pairs of trousers on Friday 20/5 and paid for next day delivery £4.50 in order that I would be home to take delivery, simple yeah? Not for Bon Marche. I emailed asking when I could expect the rest of my order to make arrangements for someone to be home, got no response. The rest of my order arrived today, 3 days later, fortunately my husband was home. They don’t reimburse postage costs as a large order (5 pairs of trousers) is split into 2 deliveries! So as long as they deliver 1 item the next day, you receive the rest of your order whenever they see fit and you pay £4.50 for the privilege. Caveat emptor.”

Posted 1 year ago

“Received £5 00 birthday voucher from Bonmarche in March online shop only tried to order item would not accept code called at West Bromwich shop very helpful was told to contact customer services as there was a problem phoned at least 4 times with no response now the voucher has run out why bother to send BIRTHDAY VOUCHER if you can't use it I will never use Bonmarche again”

Posted 2 years ago

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Bonmarché is rated 3.4 based on 190 reviews