Bonmarché Reviews

Name: Bonmarché
Rating: 3.09

3.1 Rating 225 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Bonmarché made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First and last time ordering from bonmarche had to return item, can't even get arms in dash jacket, then to pay fir return. Another customer lost.”

Helpful Report

Posted 1 year ago

“Very poor returns...to pay delivery which will be deducted...then pay again to send back...just too dear”

Helpful Report

Posted 1 year ago

“Terrible returns policy. Beware if you pay with PayPal you can't return free to store you have to pay to return it by post I shan't be buying from them again”

Helpful Report

Posted 1 year ago

“Cannot order online with debit card. Will only accept credit or paypal”

Helpful Report

Posted 1 year ago

“Tried to return online order to store. Won’t refund because I used PayPal. Other stores able to refund a PayPal transaction with no problem. Now I have to pay postage costs to return. Won’t be shopping there again. I wish I had read reviews before buying.”

Helpful Report

Posted 1 year ago

“I love Bon Marche clothes and I would like some ladies straight legged trousers, which for months whatever I choose, there is the usual (e-mail when in stock) Now looked at coats there is the same phrase on each one. Why are they advertised online if they haven't got them and never do? PS I haven't ordered anything very recently as can't get what I want (always out of stock)”

Helpful Report

Posted 1 year ago

“If i could give 0 I would. very disappointed that Ellesmere Port shop close on a Sunday 26th Nov. I have just got home from there, there was at least 5/6 people waiting for it to open. but I noticed that opening times say its closed on a Sunday. I wont order on line as its far too difficult to send back and wait ages for a refund, as this is my only day off I am very upset of my wasted time,petrol. and family time all because the shop was closed”

Helpful Report

Posted 1 year ago

“I too have been caught in the trap by paying with my PayPal account. I have found the whole episode very distressing. The customer service person person at Bonmarche head office was very off hand and had a couldn’t care less attitude . Time passes and I am out of pocket just how long does Bonmarche take to generate a refund. I call it shady practice, I could use a stronger description but we are not permitted to print how we feel. Shame on this company, they ask lower down how easy was it to get a refund. I’m still waiting, no tick box for thst”

Helpful Report

Posted 1 year ago

“Like many other reviews it is not clear on the invoice that you cannot return to store if you have paid via PayPal. It now costs to return items and it takes a long time for the money to be repaid. I will not buy this company again either in store or online. Very disappointed.”

Helpful Report

Posted 1 year ago

“I purchased 2 tops from Bonmarche website. They arrived, didn't fit so tried to take them back to store today only to be told that they do not give refunds to items purchased online when paid using a debit card via Paypal. If I had known this before buying I wouldn't not have used Paypal. Their returns policy on the paperwork I received in the package said FREE RETURNS TO STORE - but there was no comment regarding payment methods. I travelled 30mins in the car each way to return these items to be met with negativity both in store and on the phone to customer services. They DO NOT offer easy or free returns if you pay with Paypal. Be warned. Their returns policy is misleading and inaccurate. I will be making a formal complaint to their head office in writing. I will have to return these by post at my cost but it is not from choice, I have no choice if I want a refund. Total waste of time & money. I will never be buying from this company again based on this experience.”

Helpful Report

Posted 1 year ago

“I paid for delivery 3 to 5 days to store for online order. Didn't arrive in time and I have now paid delivery and return postage. Emailed customer services but no response yet. I purchased the item on 10th October. Paid with PayPal. Nobody interested once they have your money.”

Helpful Report

Posted 1 year ago

“Returned an item over 15 days ago, still waiting for a refund.”

Helpful Report

Posted 1 year ago

“Seems to be an ongoing issue. Bought online using PayPal and was unable to return in store. Not ideal and expensive as now paying postage for return as well as cost of fuel to get to nearest store. Would advise not using PayPal for online Bonmarche purchases.”

Helpful Report

Posted 1 year ago

“Have just purchased a pair of Susie slim leg jeans, found them to be poor quality and a bad fit compared to the same jeans I bought previously. I have now returned them back to shop.”

Helpful Report

Posted 1 year ago

“Bought online. Had to return some items so went to the store. Wouldn't exchange as I used paypal so I had to return by post costing £2.99. Royal mail picked it up on 7days. Dont know how long a refund takes.”

Helpful Report

Posted 1 year ago

“Orders a few times and waited and waited but no parcel arrived. Contacted customer service and they said it’s delivered check with neighbours and parcel drop-off centre. But they could not tell me where the parcel was dropped off at. Email again they said it was signed for but would not tell me by who. Now said they will refund half but they are at a loss. Still waiting on my half of refund. Avoid at all cost !!!”

Helpful Report

Posted 1 year ago

“Bonmarche on line + PayPal = Issues Order on line an pay by PayPal at your peril. I had item delivered to store but found it unsuitable, so followed the advised return to store process. Told I could not return to store because the payment was made using PayPal. I have to return by evri at a cost of £2.99, which does not meet the online and distant selling legislation. Customer care did not help and email to complain, received no response. Will not deal with Bonmarche again.”

Helpful Report

Posted 1 year ago

“I had to return an item bought online and was advised can only be returned via the post office and I had to pay the cost which was £8.99 what a shock I have shopped with bonnarche on line many times and have never incurred a charge for returning an item Be aware of this as there is no indication when purchasing my item that there was a charge for returning the item however I was directed to the returns t and cs which did confirm a return fee was my responsibility Iall my previous items I have returned to store so I thought this applied to all items sold by bonmarche it was a very costly lesson to learn and I will not purchase from them again in store or on line very disappointed”

Helpful Report

Posted 1 year ago

“Very rude member of staff at Coventry , who would not serve me when I was in a hurry and behind a lady buying several items. Only one member of staff serving and this person had finished a phone call and was behind the till , stating to me that she had her procedures to do. My would be purchase was cash and would have taken a minute. She was unfazed when I left my item on the counter. I have worked in retail and was trained that the customer is important.”

Helpful Report

Posted 2 years ago

“They sent my parcel via Hermes never arrived contacted customer service several times asked to speak to a manager told no one was available they tried to contact Hermes courier they didn't respond to them after 3 days told there wasn't anything they could do Christmas presents aren't going to arrive thanks Bonmarche we were a loyal customer use a reliable courier if i was you”

Helpful Report

Posted 2 years ago

Bonmarché is rated 3.1 based on 225 reviews