Bonmarché Reviews

Name: Bonmarché
Rating: 3.09

3.1 Rating 225 Reviews

52 %

of reviewers recommend Bonmarché

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Metrics

3.1

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for my Bonmarche card since last Xmas. What has happened. The girls Inthe shop do not know.”

Helpful Report

Posted 2 years ago

“I sent for 2 pairs bootcut Betty Jeans, one (black) which were perfect the other (Denim) which looked like an old rag, very creased, sewing not finished button hole incomplete gross bright yellow stitching which was not even finished off properly, material of very poor quality, will no longer shop at Bonmarche not the same quality any more.”

Helpful Report

Posted 2 years ago

“Ordered sandals online but was sent wrong size by Bon Marche. Have now been told I have to return them by post and pay the postage. It also means a bus journey to post office which I will also have to pay for. Appalling customer service. Will not use again”

Helpful Report

Posted 2 years ago

“Ordered sandals online, paid delivery charge to deliver them to a store. Travelled 11 miles to pick them up. Sandals were too big, asked for a refund when I was at the store, was told sandals needed to be returned online. Absolute rubbish service. Returned them online and had to pay the postage. Will never ever buy or recommend this company again”

Helpful Report

Posted 2 years ago

“I returned two parcels to Bonmarche via EVRI the first return on 15th June 22 the second was returned on 24th June 22. I have received a refund for the items returned on 24th June but still no refund for the items returned on the 15th. After 8 weeks of trying to contact customer services, it's now time to take this further. Ref. 505532175-32-1 Awaiting Refund. Ref. 505548498-32-1 Refund recieved 27th The customer service is disgusting.”

Helpful Report

Posted 2 years ago

“Not impressed with customer service. Sent back to nightdresses charged for four still not received refund on the two I returned.”

Helpful Report

Posted 2 years ago

“I have bought a dress that was badly made and I have requested return form (threw away original return form by mistake) They said they would contact me 7-10 working day and have not! I am left with no dress and short of money for my holiday, not likely to Order from them again”

Helpful Report

Posted 2 years ago

“Wish I had read the reviews before ordering! Ordered 5 pairs of trousers on Friday 20/5 and paid for next day delivery £4.50 in order that I would be home to take delivery, simple yeah? Not for Bon Marche. I emailed asking when I could expect the rest of my order to make arrangements for someone to be home, got no response. The rest of my order arrived today, 3 days later, fortunately my husband was home. They don’t reimburse postage costs as a large order (5 pairs of trousers) is split into 2 deliveries! So as long as they deliver 1 item the next day, you receive the rest of your order whenever they see fit and you pay £4.50 for the privilege. Caveat emptor.”

Helpful Report

Posted 3 years ago

“Received £5 00 birthday voucher from Bonmarche in March online shop only tried to order item would not accept code called at West Bromwich shop very helpful was told to contact customer services as there was a problem phoned at least 4 times with no response now the voucher has run out why bother to send BIRTHDAY VOUCHER if you can't use it I will never use Bonmarche again”

Helpful Report

Posted 3 years ago

“The item I purchased still had the security tag on it and a small rip to the stitching, returned by post and had to pay postage, so all in all with delivery and postage charges, the purchase was expensive. Will think twice before using Bonmarche again for online purchases”

Helpful Report

Posted 3 years ago

“Refused to refund me for two sets of goods returned. Told me to contact Royal Mail!”

Helpful Report

Posted 3 years ago

“Ordered some items online. Never again, had to return some and my only option was by post with quite high charges. So will never order from them again”

Helpful Report

Posted 3 years ago

“Horrendous customer service in the Bolton store. Extremely rude staff who humiliated an elderly woman and left her in tears. Would never go there again.”

Helpful Report

Posted 3 years ago

“Wished I had read the reviews on here before I had ordered. Rude unhelpful store staff, initially told couldn't return items online that were paid for through pay pal (my daughters christmas gift to me) but if debit card presented would be able to. Daughter took debit card, staff took the card out of her hand and looked at it, then told she couldn't have return as the it was her name on the invoice (which it wouldn't be when she sent it to me) but if she took my debit card she could have the refund (not my money). So after the cost of 2 trips to a shop, decided to return by post at the additional cost of £4.20. Now 3 months on after items return, have only just received some of the amount owed and I am awaiting to see it the rest is going to be refund. Never shopping there again”

Helpful Report

Posted 3 years ago

“I wish I had read the reviews before I bought my items online. Sent one item back and had to pay for the postage. Shan't shop online with Bonmarche ever again. No store near me either anymore so lost my custom that's for sure.”

Helpful Report

Posted 3 years ago

“I was in Castleford store with my mum in law on monday and I saw a staff member shouting at another staff member in her face . The girl that was getting shouted at was only small and I felt really sorry for her as all this was in front of staff and customers. I don't think this is professional at all infact I think it's disgusting. I personally will not be shopping at your stores again and my husband and his mum will not be either even though she has shopped with you for years . Some staff should not be in customer service!”

Helpful Report

Posted 3 years ago

“Returned trousers 5 weeks ago.. paid return postage.. no refund and rude uncaring customer service agent who said I need to take it up with Royal Mail !!! This isn’t the first time and I’m still awaiting my refund”

Helpful Report

Posted 3 years ago

“I would never buy from this company! Their courier broke my letterbox and I have been waiting months and months for compensation promised. No reply from last enail so called and was assured a call back… nothing This company will leave you will a hole in your door with only a carrier bag to cover it.”

Helpful Report

Posted 3 years ago

“Purchase jeans wrong jeans were sent so I had to pay to return them Still waiting for refund for jeans and postage complained to head office was asked for more details which I replied this person called Trish has completely ignored me I will think twice about ordering again”

Helpful Report

Posted 3 years ago

“Bought items online, had to return one item, lost returns slip, so drove from my home to nearest store which is about 10 miles, to be told In store as I didn’t have full invoice that they would need to phone customer service dept, which is closed on a Saturday!! So could only offer a credit note, or wait till Monday, come back and they would phone, or I could phone customer service myself. The item was in original bag with all tags in tact, so would be back on the rack as soon as I left. I had to take a credit note and have no idea when I will be able to use it as can only be used in store. Absolute joke of a company, will definitely never buy from them again”

Helpful Report

Posted 3 years ago

Bonmarché is rated 3.1 based on 225 reviews