Bonmarché Reviews

Name: Bonmarché
Rating: 3.00

3.0 Rating 242 Reviews

50 %

of reviewers recommend Bonmarché

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Metrics

3.0

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Walsall Store Visited today (25/10/2019) during my lunch break to collect an on line order so was pushed for time. Tried on & kept 3 of the items but wanted to exchange the 4th for another design. Both female assistants (especially the blonde one) on the till were unprofessional and unhelpful saying the exchange could not be done unless I paid a further £3.60 for an item of the same price, which should have had 20% off. They then offered me my 10% bonus off instead but but then said that couldn't be done either. The manager was called and completed the transaction without any delay even though the blonde assistant kept saying you won't be able to do it!. Unprofessional, rude staff. They could do with some customer service training. Manager was the opposite so, thank you to him. He was calm, professional & treated me with respect”

Helpful Report

Posted 5 years ago

“West Bromwich Store Went to the above store for nightclothes for my mother. Great sale. Buy one get one half price. Took two nightiies to till to be told they were not in the sale. Assistant checked the rail and said staff had made a mistake with the sale stickers. Good customer service would have been we will honour our mistake but no it was 10%discount or no sale. If the queue wasn't so long I would have argued the point. I will not shop again due to bad customer service. Maybe head office should speak to the staff to get labels sorted.”

Helpful Report

Posted 6 years ago

“Tried twice this week to shop in wy vele bon marche. Both times too busy with just one member of staff working. Ridiculous on a savings week, wanted to place an online order but knew t would take ages, Have just given up, management need to manage so there is enough staff”

Helpful Report

Posted 6 years ago

“Do not use this company!”

Helpful Report

Posted 7 years ago

“Had to send returns back at my own expense (cannot get to the shop, that's why I ordered online) and even though I sent all the items back, I have not received a postage refund”

Helpful Report

Posted 7 years ago

“Bought a swimsuit. Agent left security tag on so was unusable. After several emails and threatening legal action , got a reply from a Charles Tate asking me to post back the swimsuit and proof of purchase. Did this over 5 weeks ago. No replies from any of my emails asking what is happening. Head Office unable and unwilling to assist. Am out of pocket for item and postage now. Wouldn't shop there again. Wonder why their branches are closing down.....”

Helpful Report

Posted 7 years ago

“Went to basildon store to collect my online order greeted by a surley plump young lady with pulled back black hair who made me feel like an inconvenience when I asked if my order was in. As I couldn't remember the exact day I placed my order . I was told that it takes a week to deliver to store I would receive a phone call when it had been delivered . I started to shop at this store as my sister in London uses it and decided to use the online shopping site as well ,bad move I have never been made to feel so uncomfortable as I was today . The funny thing was after i returned home I received a phone call to say it was there nasty women bad customer service.”

Helpful Report

Posted 9 years ago

Bonmarché is rated 3.0 based on 242 reviews