Bonmarché Reviews

Name: Bonmarché
Rating: 3.39

3.4 Rating 187 Reviews

59 %

of reviewers recommend Bonmarché

Company Reviews

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Metrics

3.4

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service,skirts are lovely,would recommend.”

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Posted 2 years ago

“Great deals to be had, slightly long wait to have my order delivered yo store then had to call to see if it had been delivered. Overall very pleased with purchase, just lack a little customer service.”

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Posted 5 years ago

“It is very easy to order what I wanted online. They offered free click and collect service to my local store. I received a call from the store once my stuff had arrived. The staff was nice and helpful when I went in to pick my order up. Unfortunately I needed to return the stuff I ordered. I returned it at the same store. They gave me my refund without any quibbles. Very easy to use service.”

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Posted 5 years ago

“the staff actually try to help you rather than just saying "everthing's out"”

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Posted 5 years ago

“Website is relatively easy to navigate. I also like the option to return to store, which is a lot easier than endless post office queues. Always good customer experience in store, they will help you find what you are looking for or suggest an alternative. Great for casual wear.”

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Posted 6 years ago

“Most items fit to size - varied choice colours and designs - buy from store as web site not good!”

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Posted 6 years ago

“Good value good quality clothing - very good customer service and a bonus card scheme”

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Posted 6 years ago

“Was as exactly as described on that online site”

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Posted 6 years ago

“They got me an item of my size that they had not got in store”

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Posted 6 years ago

“The clothes are my size and shape, with such good choices.”

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Posted 6 years ago

“Always friendly staff. Good quality clothes and reasonable prices”

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Posted 6 years ago

“Always friendly staff. Good quality clothes and reasonable prices”

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Posted 6 years ago

“Clothes are usually very good, only problem their skirts come in one length, unlike other High St. shops. Unfortunately women do not all come in one height, or wear their skirts the same length. Some of us prefer to wear skirts 27" length, or even 33" length, according to our height or preference, not just 31" as you stock. Come on Bonmarche, you know you can do it! You are losing business!”

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Posted 6 years ago

“BECAUSE THEY CATER FOR THE MORE MATURE LADIES AND YET VERY NICE CLOTHING .”

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Posted 6 years ago

Bonmarché is rated 3.4 based on 187 reviews