Bonmarché Reviews

Name: Bonmarché
Rating: 3.09

3.1 Rating 225 Reviews

52 %

of reviewers recommend Bonmarché

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Metrics

3.1

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The returns policy is dreadful, do not collect , have to use Hermes , Parcel shop or Post office, I do not have facility to print of label , Bonmarcha have been no help at all now have £70 worth of goods I cannot return . From a 73 year old disabled self isolating . Will never use this company again.”

Helpful Report

Posted 4 years ago

“ordered cardigan on line and very pleased with purchase but bought 2 tops instore were to long and first time wearing it stretched to3 sizes bigger.”

Helpful Report

Posted 5 years ago

“Terrible bobbling/felting on some polyester cotton nighties I have bought look 2yrs old rather than 2months old”

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Posted 7 years ago

“Purchased a number of night tees recently some not yet worn some worn once washed once worn ones are covered in bobbles/felting Now look like I've had them a few years rather than a few weeks. They do in fact look worse than ones I have had a few years .”

Helpful Report

Posted 7 years ago

Bonmarché is rated 3.1 based on 225 reviews