Bonmarché Reviews

Name: Bonmarché
Rating: 3.39

3.4 Rating 187 Reviews

59 %

of reviewers recommend Bonmarché

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Metrics

3.4

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the Ely branch today 10/4/24 I can only speak highly of the help given to me by Tulin and Jeanette and have found them both always so helpful and would recommend the Ely branch store. Keep the good work up girls.”

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Posted 2 weeks ago

“Been in bonmarche shop in Skegness today staff always so helpful and kind top marks to them”

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Posted 1 month ago

“Cannot understand why purchases through PayPal need to be returned by Evri at a cost of £2.99 and not refunded at a store. Will not be buying here again.”

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Posted 3 months ago

“Have been into Torquay branch today.. I would like to say a huge thankyou to Alison who went beyond all to help me choose some new clothes. Amazing naturally friendly lady.. And not forgetting Harriet ...”

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Posted 5 months ago

“The ladies in Hereford Bonmarche all so friendly, & helpful. Nothing is too much trouble for them. Ten out of ten ladies”

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Posted 7 months ago

“I love Bonmarche ladies clothes. Good quality & such good value for money I think. But more importantly the ladies in Hereford store so friendly & so helpful.Nothing is too much trouble.! Keep up the good service ladies. So nice these days.”

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Posted 7 months ago

“i always have remarkable service fron karen and mandy in hastings . i am always made welcome .and because i am partially sighted they help me find my size .and .tell me about new styles available . i cant thank them enough well done . jan miles.”

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Posted 1 year ago

“I had amazing service from Linda at the Livingstone store today (28/03/2023). She checked the stockroom for the jeans I was looking for and actually managed to locate a pair. She was so approachable and friendly. Sadly I can’t find a way to bring her to the attention of her employers.”

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Posted 1 year ago

“i have been buying from bon marche for a long time also other stores i know my size and bonmarche have the correct size for me a lot of other stores have my size but it dosent fit me sometimes i have to go 2 size bigger so if your an 18 like me an 18 is perfect at bonmarche the staff are there to help and always do have time for you so thank you”

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Posted 1 year ago

“I dont usually shop at Bonmarche but I recently visited the St Helend branch looking for Christmas presents. I wasnt sure what I wanted but the customer service I received was outstanding. The ladies name was Annette. She spent time with me advising me of gifts . I must say she went above and beyond and I will definitely be a returning customer. Thank you Annette! 😁”

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Posted 1 year ago

“I shop at bon marche in Stockport and have to congratulate the wonderful staff, nothing is too much trouble for them and always greeted with a smile. I enjoy shopping here I like the clothing but the fabulous staff make it all the more enjoyable so Thank you Mary”

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Posted 1 year ago

“I went your farnbourgh branch today and the lady that served me was really quite rude tried to talk to her and she ignored me twice I have worked in retail and you can't treat customers like that .she was on the first till be front door I shopped about 1230 She did the same toy friend to inwont shop in there again”

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Posted 1 year ago

“I visited the Bonmarche Store in Dukes Walk, Maidstone, Kent today and my mission was to find some new clothes for my holiday. Whilst choosing things to try on, I was greeted by Rachel who asked if I needed any assistance. She then proceeded to help me look for items to try on and took me to the Changing Rooms where she was on hand to assist me if I needed to change something for a different size or I asked her advice as to whether something suited me or not. Rachel even assisted me whilst I changed out of some dresses, as I had got rather warm in the changing rooms! I have never had a personal shopper before but I can highly recommend Rachel. I hate shopping for clothes, so it was really helpful when Rachel offered her assistance as I managed to leave the store with 6 dresses and 2 tops at a very reasonable price and for once I left a Clothes Shop with a smile on my face and something in my bags. I recommend Bonmarche in Maidstone as the Store is very well laid out, with a great variety of clothes, value for money and very friendly and helpful staff. Thanks to Rachel I now have some new clothes to wear on my holiday instead of the really boring ones I have had for years. :-)”

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Posted 1 year ago

“I went into this shop yesterday with my mum. Coventry it was well laid out and lots of sizes from 10 to 22. From dresses to tops to leggings. Swim wear. The price of the clothing was very good. And good quality material. The staff were very helpful. 2 older ladies and a young girl. Even though the shop and staff were very busy they had time to help. Using my mums Bonmarche card i earned here 7 point. I will be going here again. I got leggings and smock top for christning. and black and white summer dress for wedding cost for all was under £40-00. Well done to staff I will give you 5***** well done.”

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Posted 1 year ago

“Visited the Port Talbot store yesterday and can't praise the staff enough. They were very helpful and pleasant, they were helping myself and another lady and were very knowledgeable.”

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Posted 2 years ago

“Visited your Burgess Hill shop today. I Took a very elderly lady who is partially blind , in a wheelchair and has Dementia to get her some much needed replacement clothes. I was greeted by a very helpful assistant called Hazel who became our personal shopper. Her customer service was second to none. She asked what we needed and what colours we liked. She picked out a range of items and then helped the elderly lady try them on. We ended up buying 15 items and my elderly friend came away a very happy person. Shopping like this can be a very stressful event but Hazel took the stress away. I will definitely go back to this shop and would recommend this service to others.”

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Posted 2 years ago

“I shop in the Bon Marche West Orchards Coventry and always find the staff particularly Sharon very helpful and pleasant. Thank you.”

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Posted 2 years ago

“In error put only 2 stars.”

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Posted 2 years ago

“The response I have received from this company is abysmal, I had a complaint about a faulty shirt so rang customer complaints who told me to email their complaints department, so I emailed them 3 times with absolutely no response. I then wrote to their CEO again no reply. THINK very carefully before buying from this company.”

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Posted 2 years ago

“Placed an order online and delivery was very prompt. Each item was beautifully packed, true to size and reasonably priced. Very impressed”

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Posted 2 years ago

Bonmarché is rated 3.4 based on 187 reviews