Bonmarché Reviews

Name: Bonmarché
Rating: 3.00

3.0 Rating 242 Reviews

50 %

of reviewers recommend Bonmarché

Company Reviews

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Metrics

3.0

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the Bonmarche Store in Dukes Walk, Maidstone, Kent today and my mission was to find some new clothes for my holiday. Whilst choosing things to try on, I was greeted by Rachel who asked if I needed any assistance. She then proceeded to help me look for items to try on and took me to the Changing Rooms where she was on hand to assist me if I needed to change something for a different size or I asked her advice as to whether something suited me or not. Rachel even assisted me whilst I changed out of some dresses, as I had got rather warm in the changing rooms! I have never had a personal shopper before but I can highly recommend Rachel. I hate shopping for clothes, so it was really helpful when Rachel offered her assistance as I managed to leave the store with 6 dresses and 2 tops at a very reasonable price and for once I left a Clothes Shop with a smile on my face and something in my bags. I recommend Bonmarche in Maidstone as the Store is very well laid out, with a great variety of clothes, value for money and very friendly and helpful staff. Thanks to Rachel I now have some new clothes to wear on my holiday instead of the really boring ones I have had for years. :-)”

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Posted 3 years ago

“I went into this shop yesterday with my mum. Coventry it was well laid out and lots of sizes from 10 to 22. From dresses to tops to leggings. Swim wear. The price of the clothing was very good. And good quality material. The staff were very helpful. 2 older ladies and a young girl. Even though the shop and staff were very busy they had time to help. Using my mums Bonmarche card i earned here 7 point. I will be going here again. I got leggings and smock top for christning. and black and white summer dress for wedding cost for all was under £40-00. Well done to staff I will give you 5***** well done.”

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Posted 3 years ago

“Visited the Port Talbot store yesterday and can't praise the staff enough. They were very helpful and pleasant, they were helping myself and another lady and were very knowledgeable.”

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Posted 3 years ago

“Visited your Burgess Hill shop today. I Took a very elderly lady who is partially blind , in a wheelchair and has Dementia to get her some much needed replacement clothes. I was greeted by a very helpful assistant called Hazel who became our personal shopper. Her customer service was second to none. She asked what we needed and what colours we liked. She picked out a range of items and then helped the elderly lady try them on. We ended up buying 15 items and my elderly friend came away a very happy person. Shopping like this can be a very stressful event but Hazel took the stress away. I will definitely go back to this shop and would recommend this service to others.”

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Posted 3 years ago

“I shop in the Bon Marche West Orchards Coventry and always find the staff particularly Sharon very helpful and pleasant. Thank you.”

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Posted 3 years ago

“In error put only 2 stars.”

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Posted 3 years ago

“The response I have received from this company is abysmal, I had a complaint about a faulty shirt so rang customer complaints who told me to email their complaints department, so I emailed them 3 times with absolutely no response. I then wrote to their CEO again no reply. THINK very carefully before buying from this company.”

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Posted 3 years ago

“Placed an order online and delivery was very prompt. Each item was beautifully packed, true to size and reasonably priced. Very impressed”

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Posted 4 years ago

“Excellent delivery.”

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Posted 4 years ago

“Fluide à lire fantastique Favbook est très sympa comme site. Pour ceux qui aiment lire.”

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Posted 6 years ago

“Brilliant choices and everything fits perfect,also really good quality.”

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Posted 6 years ago

“I always shop at Bonmarche as the clothes are nice and as i am tall i can get trousers to fit also skirts. I had 2 gift vouchers at christmas from my daughtets who know i shop at bonmarche. Have just brought 3 jumpers with the vouchers.”

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Posted 6 years ago

“Always very helpful and nothing is too much trouble.”

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Posted 6 years ago

“This is an easy to navigate website which offers styles of ladies clothing for all ages. The plus for me is that they offer leg length 25" which lots of fashion stores do not.”

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Posted 6 years ago

“I ordered two dresses on line,we’re £35 down to £28 when I took them back to store for return I was only rebated £22 each dress so it means I lost £ 12 not happy”

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Posted 7 years ago

“Ordered a jacket that I had saw in shop but my size wasn't there, so went online & found it. I've used there online sight before & the service from them has always been good. Would recommend them”

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Posted 7 years ago

“I always order clothing for my wife which is very well made and at a fair price. I always get an e mail telling me when my orders are ready for collection. ( I always use click/collect)”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Great choice,uptown date fashion ,great offers,delivery fab.”

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Posted 7 years ago

“I shop mostly at bonmach love all their clothes all ages and sizes.”

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Posted 7 years ago

Bonmarché is rated 3.0 based on 242 reviews