I have been a customer with Bonmarche for a number of years and have always considered them a good company to deal with; that is until my recent returned parcel to them, has been undelivered by the post office. Happy in the knowledge I had a post office proof of posting receipt I rang Bonmarche helplin e enquiring about my refund and the representative there made a note and said she would action the steps necessary to refund my money. In order to put the matter in writing, I wrote to customer service and outline what had taken place, only to be told a different story, that Bonmarche are not like all other companies I have dealt with, inasmuch as they won't refund, until my parcel turns up at their warehouse, leaving me to pick up the tab of £74 for goods I don't have and which I have returned to them and have proof of postage of doing so. I am a 75 year old pensioner who cannot afford to lose almost the equivalent of a week's pension because Bonmarche has a policy of not accepting proof of postage to reimburse me for goods I have sent back. To be honest I am shocked at the way I have been treated. This isn't what loyal customers deserve or expect in my opinion and I am very saddened and disappointed that Bonmarche thinks that this insensitive behaviour is acceptable to their elderly customers. I have a lot of friends who feel the same and are as disgusted as I am.