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Bonmarché Reviews

3.4 Rating 187 Reviews

59 %

of reviewers recommend Bonmarché

Company Reviews

3.4

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items from Bonmarche and I was waiting for this two weeks. When I picked up my order from the shop I have been told that in case I would like to do return, the one of my two items has to be returned directly to the sender for which I need to pay, so the return postage cost me £5.00. You can pick you order up from the store for free but not necessary you have free returns. This was my first and last purchase online from Bonmarche.”

Posted 2 years ago

“Ordered some items online. Never again, had to return some and my only option was by post with quite high charges. So will never order from them again”

Posted 2 years ago

“Horrendous customer service in the Bolton store. Extremely rude staff who humiliated an elderly woman and left her in tears. Would never go there again.”

Posted 2 years ago

“I shop in the Bon Marche West Orchards Coventry and always find the staff particularly Sharon very helpful and pleasant. Thank you.”

Posted 2 years ago

“Wished I had read the reviews on here before I had ordered. Rude unhelpful store staff, initially told couldn't return items online that were paid for through pay pal (my daughters christmas gift to me) but if debit card presented would be able to. Daughter took debit card, staff took the card out of her hand and looked at it, then told she couldn't have return as the it was her name on the invoice (which it wouldn't be when she sent it to me) but if she took my debit card she could have the refund (not my money). So after the cost of 2 trips to a shop, decided to return by post at the additional cost of £4.20. Now 3 months on after items return, have only just received some of the amount owed and I am awaiting to see it the rest is going to be refund. Never shopping there again”

Posted 2 years ago

“I have bought Susie Slim Leg jeans for many years and have been delighted with them, however I bought three pairs recently and they are dreadful quality. The fabric is thinner and when washed they have lost a lot of colour, especially the black ones. I’m now looking for alternative jeans which I’m so disappointed about. Maybe this is due to a new supplier Bonmarche”

Posted 2 years ago

“Excellent service,skirts are lovely,would recommend.”

Posted 2 years ago

“I wish I had read the reviews before I bought my items online. Sent one item back and had to pay for the postage. Shan't shop online with Bonmarche ever again. No store near me either anymore so lost my custom that's for sure.”

Posted 2 years ago

“In error put only 2 stars.”

Posted 2 years ago

“I was in Castleford store with my mum in law on monday and I saw a staff member shouting at another staff member in her face . The girl that was getting shouted at was only small and I felt really sorry for her as all this was in front of staff and customers. I don't think this is professional at all infact I think it's disgusting. I personally will not be shopping at your stores again and my husband and his mum will not be either even though she has shopped with you for years . Some staff should not be in customer service!”

Posted 2 years ago

“Ordered a top in my normal size (which I’ve in before) but this wasn’t least 2 sizes too small! Then to add insult to injury I had to pay to return it!! Not happy at all! Ps: I should say I am not near any of their shops.”

Posted 2 years ago

“Returned trousers 5 weeks ago.. paid return postage.. no refund and rude uncaring customer service agent who said I need to take it up with Royal Mail !!! This isn’t the first time and I’m still awaiting my refund”

Posted 2 years ago

“The response I have received from this company is abysmal, I had a complaint about a faulty shirt so rang customer complaints who told me to email their complaints department, so I emailed them 3 times with absolutely no response. I then wrote to their CEO again no reply. THINK very carefully before buying from this company.”

Posted 2 years ago

“I would never buy from this company! Their courier broke my letterbox and I have been waiting months and months for compensation promised. No reply from last enail so called and was assured a call back… nothing This company will leave you will a hole in your door with only a carrier bag to cover it.”

Posted 2 years ago

“Placed an order online and delivery was very prompt. Each item was beautifully packed, true to size and reasonably priced. Very impressed”

Posted 2 years ago

“Purchase jeans wrong jeans were sent so I had to pay to return them Still waiting for refund for jeans and postage complained to head office was asked for more details which I replied this person called Trish has completely ignored me I will think twice about ordering again”

Posted 2 years ago

“Bought items online, had to return one item, lost returns slip, so drove from my home to nearest store which is about 10 miles, to be told In store as I didn’t have full invoice that they would need to phone customer service dept, which is closed on a Saturday!! So could only offer a credit note, or wait till Monday, come back and they would phone, or I could phone customer service myself. The item was in original bag with all tags in tact, so would be back on the rack as soon as I left. I had to take a credit note and have no idea when I will be able to use it as can only be used in store. Absolute joke of a company, will definitely never buy from them again”

Posted 2 years ago

“Can't believe you need to pay for returning an Item, its crazy that in these times with the increase in on-line shopping that we have to pay for a return....”

Posted 2 years ago

“Brought 3 pairs of jeans at the beginning of April had to send them back as I needed a bigger size. Hermes came and collected them to returned to the company. I’m still awaiting a refund of £54, when I contacted customers services the member of staff said that PayPal were bouncing the refunds and that a manager was trying to sort out the problem. I contacted PayPal and apparently this isn’t the case the problem is Bonmarche so I have now had to open a dispute to get a refund through PayPal. Won’t be using the online service again with Bonmarche if refunding people is going to be such a problem, such a shame as I always trusted this company. Looking online there are many customers who are also experiencing problems with getting refunds. Very poor and disappointing”

Posted 2 years ago

“Excellent delivery.”

Posted 3 years ago

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Bonmarché is rated 3.4 based on 187 reviews