Bonmarché Reviews

Name: Bonmarché
Rating: 3.09

3.1 Rating 225 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Bonmarché made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous customer service in the Bolton store. Extremely rude staff who humiliated an elderly woman and left her in tears. Would never go there again.”

Helpful Report

Posted 3 years ago

“I shop in the Bon Marche West Orchards Coventry and always find the staff particularly Sharon very helpful and pleasant. Thank you.”

Helpful Report

Posted 3 years ago

“Wished I had read the reviews on here before I had ordered. Rude unhelpful store staff, initially told couldn't return items online that were paid for through pay pal (my daughters christmas gift to me) but if debit card presented would be able to. Daughter took debit card, staff took the card out of her hand and looked at it, then told she couldn't have return as the it was her name on the invoice (which it wouldn't be when she sent it to me) but if she took my debit card she could have the refund (not my money). So after the cost of 2 trips to a shop, decided to return by post at the additional cost of £4.20. Now 3 months on after items return, have only just received some of the amount owed and I am awaiting to see it the rest is going to be refund. Never shopping there again”

Helpful Report

Posted 3 years ago

“I have bought Susie Slim Leg jeans for many years and have been delighted with them, however I bought three pairs recently and they are dreadful quality. The fabric is thinner and when washed they have lost a lot of colour, especially the black ones. I’m now looking for alternative jeans which I’m so disappointed about. Maybe this is due to a new supplier Bonmarche”

Helpful Report

Posted 3 years ago

“Excellent service,skirts are lovely,would recommend.”

Helpful Report

Posted 3 years ago

“I wish I had read the reviews before I bought my items online. Sent one item back and had to pay for the postage. Shan't shop online with Bonmarche ever again. No store near me either anymore so lost my custom that's for sure.”

Helpful Report

Posted 3 years ago

“In error put only 2 stars.”

Helpful Report

Posted 3 years ago

“I was in Castleford store with my mum in law on monday and I saw a staff member shouting at another staff member in her face . The girl that was getting shouted at was only small and I felt really sorry for her as all this was in front of staff and customers. I don't think this is professional at all infact I think it's disgusting. I personally will not be shopping at your stores again and my husband and his mum will not be either even though she has shopped with you for years . Some staff should not be in customer service!”

Helpful Report

Posted 3 years ago

“Ordered a top in my normal size (which I’ve in before) but this wasn’t least 2 sizes too small! Then to add insult to injury I had to pay to return it!! Not happy at all! Ps: I should say I am not near any of their shops.”

Helpful Report

Posted 3 years ago

“Returned trousers 5 weeks ago.. paid return postage.. no refund and rude uncaring customer service agent who said I need to take it up with Royal Mail !!! This isn’t the first time and I’m still awaiting my refund”

Helpful Report

Posted 3 years ago

“The response I have received from this company is abysmal, I had a complaint about a faulty shirt so rang customer complaints who told me to email their complaints department, so I emailed them 3 times with absolutely no response. I then wrote to their CEO again no reply. THINK very carefully before buying from this company.”

Helpful Report

Posted 3 years ago

“I would never buy from this company! Their courier broke my letterbox and I have been waiting months and months for compensation promised. No reply from last enail so called and was assured a call back… nothing This company will leave you will a hole in your door with only a carrier bag to cover it.”

Helpful Report

Posted 3 years ago

“Placed an order online and delivery was very prompt. Each item was beautifully packed, true to size and reasonably priced. Very impressed”

Helpful Report

Posted 3 years ago

“Purchase jeans wrong jeans were sent so I had to pay to return them Still waiting for refund for jeans and postage complained to head office was asked for more details which I replied this person called Trish has completely ignored me I will think twice about ordering again”

Helpful Report

Posted 3 years ago

“Bought items online, had to return one item, lost returns slip, so drove from my home to nearest store which is about 10 miles, to be told In store as I didn’t have full invoice that they would need to phone customer service dept, which is closed on a Saturday!! So could only offer a credit note, or wait till Monday, come back and they would phone, or I could phone customer service myself. The item was in original bag with all tags in tact, so would be back on the rack as soon as I left. I had to take a credit note and have no idea when I will be able to use it as can only be used in store. Absolute joke of a company, will definitely never buy from them again”

Helpful Report

Posted 3 years ago

“Can't believe you need to pay for returning an Item, its crazy that in these times with the increase in on-line shopping that we have to pay for a return....”

Helpful Report

Posted 3 years ago

“Brought 3 pairs of jeans at the beginning of April had to send them back as I needed a bigger size. Hermes came and collected them to returned to the company. I’m still awaiting a refund of £54, when I contacted customers services the member of staff said that PayPal were bouncing the refunds and that a manager was trying to sort out the problem. I contacted PayPal and apparently this isn’t the case the problem is Bonmarche so I have now had to open a dispute to get a refund through PayPal. Won’t be using the online service again with Bonmarche if refunding people is going to be such a problem, such a shame as I always trusted this company. Looking online there are many customers who are also experiencing problems with getting refunds. Very poor and disappointing”

Helpful Report

Posted 4 years ago

“Excellent delivery.”

Helpful Report

Posted 4 years ago

“As you haven't seen fit to publish my review even though you sent me an email requesting one I thought I would submit one direct to you on here. Your utterly incompetent carrier Hermes lost the item I had ordered with next day premium delivery. No offer was made to redespatch the item and I simply got an email five days later to say the item was lost and I would be refunded. This was extremely annoying and disappointing as the item was a present.”

Helpful Report

Posted 4 years ago

“Customer service is awful rude staff i have always bought from this shop for years but never again.”

Helpful Report

Posted 4 years ago

Bonmarché is rated 3.1 based on 225 reviews